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Tech Coach

Tech Coach

by Asurion Mobile Applications Inc

13K ratings
110 reviews
🔧 Utilities
Free

Details

Released
September 8, 2016
Updated
August 25, 2026

Features

Developer

Asurion Mobile Applications Inc
✨Promote your app ✨
Tech Coach screenshot #1 for iPhone
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Tech Coach screenshot #6 for iPhone
iphone
ipad
📌Ready
Reviews summary↘︎
⭐110
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📝40+ tags
Tags↘︎
🔄6+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦~ in 1 month
Updates frequency↘︎
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About

Get instant, 24/7 access to tech experts for troubleshooting, device setup, and digital security guidance. Manage claims, monitor device health, and learn how to maximize your technology's potential. Access coverage details and repair options conveniently.

✓24/7 expert tech support via call or chat
✓Hassle-free claims filing
✓Device health monitoring and setup assistance
✓Digital security guidance
✓Tips to maximize device potential
✓Access to coverage information
Show original description

What users say about Tech Coach

Reviews of Tech Coach are mostly positive: the Utilities app is rated 4.5/5 from 13K App Store ratings. What users like most: helpful and patient tech support, quick and efficient problem resolution. Top complaints: inconsistent service quality, long wait times for assistance. Summarized from real user reviews.

Positive things

  • 👍Helpful and patient tech support
  • 🚀Quick and efficient problem resolution
  • 💡Valuable asset for technical issues
  • 👍Friendly and knowledgeable staff
  • 👍Convenient 24/7 availability

Negative things

  • 🐛Inconsistent service quality
  • 🕰️Long wait times for assistance
  • 🔁Repeated troubleshooting steps
  • 🤖Lack of personalized support
  • 🤷‍♀️Inability to escalate complex issues
See all reviews

What's New in Tech Coach

11.0.1

August 25, 2026

UI Updates and security fixes

User reviews

Most RecentHighest RatedLowest Rated

Worthless app

Nothing on this app works. The chat feature doesn’t work. The “talk to an expert” feature doesn’t work. I have deleted and reinstalled the app several times and still nothing works.
GGraghost1

Hate this service now

Took their time showing up. Showed up and then said “you have an open claim I cant fix it” I have no open claim… his response “its just the systems” no type of customer service to make it right. these people are trash
M👿Mr. Write 👿

Verification

The app is now requiring me verify my age by sharing my information, even though I am the registered Verizon account owner and this app is linked to my phone in a previously did not require it
Ccarlos09248

help

I am unable to log-in or anything at all please help
GLGavin lamar

Tech

Self test opinion works better than any expectation
Hhxherrera
See 105 more reviews

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User experience

🐞

Reported Bugs

4 issues

Disconnections during chat sessions

Bug

Inability to access chat history

Bug

Malfunctioning app features

Bug

Incompatibility with certain devices

Bug
✨

Requested Features

5 requests

Improved notification system

Feature

Expanded support for non-Verizon devices

Feature

Integration with other Verizon services

Feature

Offline troubleshooting capabilities

Feature

Callback option for long wait times

Feature

FAQ

What does the Tech Coach app do?

The Tech Coach app provides instant, 24/7 access to tech experts who can help solve your technology issues. It also offers features for claims management, device setup, monitoring device health, and digital security guidance.

How can I connect with a tech expert?

You can connect with a Tech Coach expert via call or chat within seconds, anytime, day or night. This allows for immediate assistance without long wait times.

Is the Tech Coach app free to use?

The app is free to download and use, offering access to expert assistance and various tech management features. However, it does contain advertisements.

What kind of technical assistance is available?

Assistance includes troubleshooting, device setup, monitoring device health (diagnostics, battery checks, WiFi scans), and personalized digital security guidance. You can also get tips on maximizing your device's potential and access coverage information.

What permissions does the app require?

The app may use Device Administrator permission for remote support and screen-sharing capabilities, which requires your explicit permission and is disabled after the session. App usage analytics and device data are sent for service improvement.