Horrible!!
Why am I always in SOS mode…..I pay my bills, never had an issue before but now I’m always SOS…..do you want a screen shot?
Actual important things are not here.
What people need: an ability to confirm area outages and report them. What this has: an AI that tells you it can’t do anything but refer you to web pages. But don’t worry, this app will let you sign up for “daily drops” or whatever other nonsense they want to upsell you.
Unleash the AI, Verizon. Let it relay the right information to the appropriate teams, let it give real information.
Unleash the AI, Verizon. Let it relay the right information to the appropriate teams, let it give real information.
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Hacked through Verizon
20 year Verizon customer here, & My Verizon account and all 6 devices including the home internet have been hacked this week. I’ve spent 6 days in a row changing Sims - exchanging WiFi routers, and visiting the Apple Store to reset all devices- all information has been stolen and compromised. There has been zero assistance or resolution coming from the Verizon corporate locations. Connecting to WiFi- and downloading this app- is where the issues begin. Now I’m stuck with these bricks until I pay them off- seeking counsel representation is my next move. If there’s no better way to access my account information than through an easily hacked application- my money is best spent elsewhere- BUYER BEWARE
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Totally nonfunctional
Every day for the last three days I have called Verizon customer support. I have spent over seven hours with customer support trying to get into my mobile app. The mobile app does not recognize my phone number and I do not receive any code in order to get into the app. After 8hours on the phone and seven different agents nothing has changed. I finally went to the Verizon store and they Mann spent about 45 minutes checking my phone. Everything works fine except the Verizon app. He was also unable to reach me via text message because the Verizon communication did not recognize my phone number. So here I am after four days and the app still does not work. The agent at the store told me it was clearly a bug in the app connected to my prepayment Verizon service. He said it was unlikely they would ever do anything about it The rest of my phone works fine.
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Tired of no deals
I've been with Verizon 15 years and my phone got disconnected with a late bill! On top of that it's just way worse than I'd imagine after years my bill sucks. I've never been disconnected but this time no call or anything! It's official I'm switching to AT&T
Reliable
We use FIOS for our internet service.
Very happy with the internet and customer service is extremely knowledgeable whenever I need help with service or billing.
Very happy with the internet and customer service is extremely knowledgeable whenever I need help with service or billing.
$30 late fee
I’m very disappointed with this experience. Due to a bank issue, my payment was only one day late, yet I was charged a $30 late fee. That seems excessive, especially for a first-time, one-day delay.
What’s even more frustrating is that no one was able to help or make an exception. When signing up, the focus is on getting you to join, but important charges like this aren’t clearly explained. Finding out about a $30 late fee after being just one day late feels like an unpleasant surprise.
I hope Verizon will reconsider this fee and be more transparent about these policies with customers in the future.
What’s even more frustrating is that no one was able to help or make an exception. When signing up, the focus is on getting you to join, but important charges like this aren’t clearly explained. Finding out about a $30 late fee after being just one day late feels like an unpleasant surprise.
I hope Verizon will reconsider this fee and be more transparent about these policies with customers in the future.
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Crash
App won’t ever let you sign in . All it ever says is it can’t validate your service
Muy bien
👍
Advance payment
Wish there was an option so I could pay an extra month in advance.
Excellent Customer Service
I had the pleasure of having Rae in escalation help me. Verizon is lucky to have such a knowledgeable and dedicated employee. If every company had Rae, our business world for customers would be a dream!
Just doesn’t work.
It doesn’t work lol. It LITERALLY doesn’t work. It’s downloaded, not sure what purpose it serves. Okay I’ll elaborate.
I recently opted for the Verizon Visa Card as I have Verizon Fios internet and I use a Straight Talk phone plan. This card offers 4% back on gas, grocery, dining which is anything the common man would want. The idea is great! You can use the Cashback on your internet/phone bill or “shop from the Verizon store”. So I was attempting to use my points, and it just doesn’t direct me to the store. It literally says “go to Verizon shop” and it takes me to their Verizon Loyalty Program page, which I’m supposedly automatically signed up for considering I have the Visa card. So I went to the store manually, tried to add an Apple Watch to my cart, and it doesn’t work. It’s literally a button with zero function. I’m almost convinced it is a genuine scam to get people into a credit card that is genuinely worthless without this 4% back feature.
Point being, no reason to have the app unless you have a Verizon phone plan and internet. I haven’t yet tried to use my cashback on my bill yet, but if it tells me I can shop from Verizon and it simply doesn’t let me, it’s misleading and false advertising, and I think it’s work looking into a lawyer at this point. Thanks, but no thanks.
-A mislead victim.
I recently opted for the Verizon Visa Card as I have Verizon Fios internet and I use a Straight Talk phone plan. This card offers 4% back on gas, grocery, dining which is anything the common man would want. The idea is great! You can use the Cashback on your internet/phone bill or “shop from the Verizon store”. So I was attempting to use my points, and it just doesn’t direct me to the store. It literally says “go to Verizon shop” and it takes me to their Verizon Loyalty Program page, which I’m supposedly automatically signed up for considering I have the Visa card. So I went to the store manually, tried to add an Apple Watch to my cart, and it doesn’t work. It’s literally a button with zero function. I’m almost convinced it is a genuine scam to get people into a credit card that is genuinely worthless without this 4% back feature.
Point being, no reason to have the app unless you have a Verizon phone plan and internet. I haven’t yet tried to use my cashback on my bill yet, but if it tells me I can shop from Verizon and it simply doesn’t let me, it’s misleading and false advertising, and I think it’s work looking into a lawyer at this point. Thanks, but no thanks.
-A mislead victim.
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My experience
I absolutely love the options. You guys have as far as electronics inside the store. I’m not seeing this in a bad way, but there’s not 1 million people like AT&T as soon as you walk through the door you get greeted you don’t have to wait only downfall. I’d say you guys have is service in some places. The AT&T has other than that. I like you guys a lot more thank you very much. For being a service to all us Americans.
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RIDICULOUS
They are charging a $10 agent assistant fee. A $10 AGENT ASSISTANCE FEE FOR CUSTOMER SERVICE THEY ARE R E Q U I R E D TO GIVE THEIR CLIENTS. I AM SO DONE WITH THESE MONEY HUNGRY FOOLS. Going to get bought out of my contract immediately.
Unreliable, Slow, inconsistent.
This is a billion dollar company that for SOME reason, can’t get a simple app to work properly. It resonates heavily with the fact verizon is going downhill and using cost cutting measures. This is embarrassing. Do better.
Jeannie Addison
Hi, my name is Janie. Ann and I have been a little customer to them for like five years now. Not one time I’ve ever told me the truth. They have promised me several things and never done. My bills never what they said it was gonna be they locked me in to come out my. Account each month and then they didn’t take it out of my account and they added a lot of late fee fees and I called and told him they told me that they would take it off there. They done nothing but lie I talked to a supervisor today since 9 o’clock this morning finally got done about 830 at night up on me and laughing in my ear, thinking it was funny which I didn’t think it was too funny people promised me and they just got my account messed it up. It was one40 140 then another supervisor got on there and it went to 240 and another super advisor got on there and made it 300 he said I promise you 380 he said I promise you you’re gonna pay that or I will shut your phone off I said what about making the customer status happy and doing what you guys said you was don’t care to make no one happy that what he says goes there’s no one higher than him and anybody’s feelings that the 380s getting paid or he will take my phones for me and I said oh OK. I see how you so low class you talk to your wife like that at home. He just started laughing in my ear. He put me on hold I thought it was a game. I couldn’t get nothing done. I went to the store. I wasted my whole day. My life that I’ll never get back this was so frustrated. I start having chest pains that’s this God, they don’t care how they treat people or how they do people. They will promise you the moon, and they will not believe a word they say if you want to get screwed and pay very high bills and be treated like trash go through Verizon
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Savings Talk
I was a T Mobile customer paying 198.00 for two phone lines.With simplicity I now pay 60.00 for the same two lines with better service and plan
Unhelpful
Everytime I have attempted to receive assistance from Verizon for items offered with my plan as a perk, I end up getting charged and my bill JUMPS substantially and they tell me “we have your best interest”. Really they DO NOT. Once my daughters phone is paid off I AM RUNNING AS FAR AND AS FAST FROM VERIZON AS I CAN!
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App is broken
The app won’t even open. Made sure it’s up to date and even force restarted my phone. Still won’t open. Trash.
Works well
Never had the app mess up, very clean and easy to navigate through, very well rounded application
