Can’t use this web site
I am lost
Daily drops claim now button disabled always
No use of daily drops
If claim now button disable than its useless
If claim now button disable than its useless
Trash
App never lets me log in. Been having issue for 5 months now
Billing Rates
I would just like a simple calling plan. After 27 years with Verizon I believe I will be happier with another service provider.
Thank You.
Thank You.
Terrible
Terrible. Taking payments out that are not even scheduled to go out yet.
Worthless
Every extension has it’s own app. This app takes forever to load and then still sends you to the web browser which then sends you back to the app. Since switching to Verizon I’ve had nothing but problems and they deleted my voicemails. Would rather never use my phone than continue using Verizon.
Good provider
I’m very happy with us
Help
I’ve tried changing the location for my WiFi many times and you guys just don’t do anything about it.
Worst Service
Their sales team lie to you to sell you a phone. Worst service already in talks with atnt to switch over
So laggy!
The app is super slow, and laggy. Absolute trash!!
Total POS, Just Like the Company
They used to be good, extremely expensive, but good. Now they’re just expensive, and I’m done paying for what I don’t receive
Verizon Customer Warning
I had Auto Pay set up through my bank account to receive the Auto Pay discount. Verizon disabled it, claiming there were insufficient funds, even though they continued taking payments from my account during those months. Then, after two months, they started charging me again—multiple times.
When I contacted them, I was given different excuses and unexplained calculations. Despite repeatedly trying to prove that these charges were incorrect, I got nowhere. It has been a complete waste of my time and patience.
They also disabled my ability to set up Auto Pay again for almost a year. Now, when I ask them to restore Auto Pay and refund the extra money I was charged, they keep finding new excuses.
On top of the billing problems, the service quality has gotten much worse. Even opening a simple file can take a long time, and the signal frequently drops in places where it should work perfectly.
I’m asking everyone: think twice before getting a phone or service from Verizon. If possible, choose a company that treats its customers fairly, listens to their concerns, provides reliable service, and actually solves problems.
There are many other issues I could mention, but these are the main ones.
Even Verizon employees at the stores often can’t resolve anything. They simply tell you to call someone else or contact another department. That raises a simple question: why have employees at Verizon stores if they can’t actually help customers solve their problems? Are they only there to make sales?
When I contacted them, I was given different excuses and unexplained calculations. Despite repeatedly trying to prove that these charges were incorrect, I got nowhere. It has been a complete waste of my time and patience.
They also disabled my ability to set up Auto Pay again for almost a year. Now, when I ask them to restore Auto Pay and refund the extra money I was charged, they keep finding new excuses.
On top of the billing problems, the service quality has gotten much worse. Even opening a simple file can take a long time, and the signal frequently drops in places where it should work perfectly.
I’m asking everyone: think twice before getting a phone or service from Verizon. If possible, choose a company that treats its customers fairly, listens to their concerns, provides reliable service, and actually solves problems.
There are many other issues I could mention, but these are the main ones.
Even Verizon employees at the stores often can’t resolve anything. They simply tell you to call someone else or contact another department. That raises a simple question: why have employees at Verizon stores if they can’t actually help customers solve their problems? Are they only there to make sales?
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This app is horrible
I can not do anything until I accept terms that I have not knowledge of. Please fix this issue ASAP. I am not agreeing to anything that I have no knowledge about
So poorly laid out
Good lord, what have they done, the layout and navigation is absolutely terrible
Worst Ever!
This is the worst app I have ever had. It is slow, it crashes, it shows useless information.
Support
Don’t bother trying to get support when you need it. They send you on a runaround instead actually doing anything to help.
Love this company
I’ve been with Verizon going on two years and they have really met my every need and if I have a problem with something trying to help me fix my problem there has never been a time where Verizon wireless told me that they cannot help me
Not functional
This app is a mishmash of different modules, nothing works. Unable to add payment method with Trustly, doesn’t refresh pages, shows incorrect balances unless force quit, Contact Support button doesn’t work. It’s like 5-6 different teams tried to assemble this app.
App spams you with “ADs”
While trying to pay your bill you are presented with no less then three “upgrades or offers” basically ads and spam within the app you need to use to pay your own bill. They are aggressive pop-ups with the close X moved to different places like the scammy ads on websites.
Double charge and late payment issue
I have my monthly payment set up to be automatically withdrawn on the 15th of every month. However, this month Verizon did not withdraw the payment until the 16th. Then, I was charged again on the 17th for the same payment, even though the money was already available in my account.
Now I am also being told that I may be charged a late fee, which is completely unfair because I had sufficient funds in my account and the payment was already set up for automatic withdrawal.
I contacted Verizon almost 6 days ago, and I was told that the issue was under investigation. I called again today, and I am still being told that you are investigating it. This is extremely frustrating and unacceptable.
I was charged twice, and I still have not received the money back. Please resolve this issue immediately, refund the duplicate payment, and remove any late fee or negative payment record from my account. This was clearly not caused by insufficient funds or by me missing my payment
I didn’t recommended when we got new lines they charge every month extra and i am keep calling them to set my payment like every month i called them nd said that why is this charge bla bla and now finally my bill is set
Now I am also being told that I may be charged a late fee, which is completely unfair because I had sufficient funds in my account and the payment was already set up for automatic withdrawal.
I contacted Verizon almost 6 days ago, and I was told that the issue was under investigation. I called again today, and I am still being told that you are investigating it. This is extremely frustrating and unacceptable.
I was charged twice, and I still have not received the money back. Please resolve this issue immediately, refund the duplicate payment, and remove any late fee or negative payment record from my account. This was clearly not caused by insufficient funds or by me missing my payment
I didn’t recommended when we got new lines they charge every month extra and i am keep calling them to set my payment like every month i called them nd said that why is this charge bla bla and now finally my bill is set
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