Won’t load
After latest update, just keeps spinning and won’t load. Useless.
Awful app
Slow, filled with marketing bloat and taps don’t work. Way too much navigation needed for FIOS troubleshooting / technical support.
Not good
My app was fine until the last update. Now it kicks me out every time I open it.
Comically bad
This app used to be so much more user friendly and easy to find what you wanted. It’s so difficult to find what you want to see now and it constantly gives you a blank white screen. It’s honestly infuriating. One of the worst wireless phone service apps.
Why
You make everyone get the stupid app then it sucks. Why when you go back you have to start over instead of the previous page. Why???
Conveniently disrupts your financial life
Customer service team very professional.Ty.
I am enrolled in autopay. I added the new debit card because I lost the old one. I changed payment methods to the new card before Verizon initiated payment. After the new card was added and the payment accepted Verizon system paused the autopay.
The inconvenient part is there system automatically pausing our accounts. It benefits them tremendously and allows them to collect an additional $15 late when you realize or remember their sneaky little practice of pausing autopay. All because you responsibly added a new payment method, on time, before collection of monthly payment.
Greed comes in many ways. Heads up people. Hope you read me now.
I am enrolled in autopay. I added the new debit card because I lost the old one. I changed payment methods to the new card before Verizon initiated payment. After the new card was added and the payment accepted Verizon system paused the autopay.
The inconvenient part is there system automatically pausing our accounts. It benefits them tremendously and allows them to collect an additional $15 late when you realize or remember their sneaky little practice of pausing autopay. All because you responsibly added a new payment method, on time, before collection of monthly payment.
Greed comes in many ways. Heads up people. Hope you read me now.
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Face ID
I’m really getting tired of activating Face ID every day and the app telling me “use Face ID next time you log in” but again I have to activate Face ID
Real Simple to use
I love the app simply because it’s easy to pay my bills. Not complicated at all.
One of the worst apps I’ve ever used
Horrible. Webviews galore. Possibly worst chat experience I’ve ever used. It somehow keeps getting worse.
Scam
I figured with the new ceo the company had taken a turn for the better. This is unfortunately not the case. The late fees are designed to keep the poor broke, so whenever I can’t afford my bill because I’m already a gig work slave as well as a disabled veteran, they pile on late fees so that my bill ends up being over 150$ a month instead of the 65 I signed up for. So much for Verizon “not using customers as their personal bank account” eh CEO Dan schulman? I’m highly disappointed and unsatisfied. Use another provider besides Verizon and T-Mobile. Learn from my mistakes.
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Verizon is bad
Everything about Verizon is bad, especially after this iPhone duo pre-order. Go to any carrier except Verizon.
Vzf
🤏🏾🤏🏾🤏🏾
Throttling unlimited data again
Not cool.
Horrible gross company
Might want to use another company and app. This company doesn’t hire Americans. Unprofessional laughing on the phone. Rude! Thats a understatement they leave you on the phone for 10 minutes purposely. Despite me giving a ID with my address and an bank statement with my address on it my purchase was cancelled and my identity verification fail despite me taking a live photo. Despite having all of my personal information my purchase was cancel and they claim they couldn’t say why and hangs up.
Guess they don’t want my money oh well. Go look and read their bad reviews on trust pilot before doing business with them. Moving on to a better company. No other phone service does this. They’ve wasted my time. Probably ran out of phones they claim they were giving with service. One of their employees claim I was on a three way when my brother was talking to my mom in the room. She almost got curse out. She was trying to bicker and said she knows when people is on a 3 way.
Weirdo all she heard was my family in the background.
Guess they don’t want my money oh well. Go look and read their bad reviews on trust pilot before doing business with them. Moving on to a better company. No other phone service does this. They’ve wasted my time. Probably ran out of phones they claim they were giving with service. One of their employees claim I was on a three way when my brother was talking to my mom in the room. She almost got curse out. She was trying to bicker and said she knows when people is on a 3 way.
Weirdo all she heard was my family in the background.
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Never again
Will not pre order ever again from Verizon as they don’t give any kind of updates of any kind though out the process. Just leave you wondering what is going on.
App stinks, support is worse
App is too simplified and doesn’t have a large list of options. You have to dig for the actual options you want if they even exist. The search bar resets and hides my keyboard every time I type a letter, and their call line is AI that hangs up on you if you don’t answer its questions.
YAY
Love my cheap bill of $19.99 (plus $23 for Hulu & Netflix), but the normal WiFi price is super affordable and works great. The price for my “perks” with those 2 apps. is also a lot cheaper than if I were to sign up for subscriptions directly through the service instead of through Verizon. The “perks” are actually really perks lol-so I’m satisfied and happy!
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Scam Business
Originally was going to get the cheaper internet plan, but the people who helped me on the phone talked me into a more expensive plan since I would receive many discounts and gift cards that would take the cost down. I only ever received the autopay discount and nothing else. Turns out the My Verizon app holds the reward gift cards from you hoping that you’ll forget, and if you try to claim it even a month late you will lose all that money (like 200 dollars worth). They also told me that the 90 dollar set up fee would be waived, and it wasn’t. I had to call to get that fixed. I have called time and time again, and they keep promising me that I will recieve my discounts and I never did. The only reason I’m still with Verizon is because it is the only option where I am.
Also, no idea how the app has such good ratings. It is INCREDIBLY slow and hard to navigate. Finding any feature on there is impossible without looking up how to get to it. It seems they try to force you on autopay so you won’t look at the bill which is higher than what was promised.
Also, no idea how the app has such good ratings. It is INCREDIBLY slow and hard to navigate. Finding any feature on there is impossible without looking up how to get to it. It seems they try to force you on autopay so you won’t look at the bill which is higher than what was promised.
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Abby in Reno
She was so helpful and courteous you have an excellent employee there
Issues finding information
This app is a little buggy have had trouble retrieving accurate information in the app. Difficult to look up new plans
