Very bad customer service
I accidentally made an extra payment and contacted them to request a refund. However, they refused to return my money and told me that the extra payment would remain as a credit toward my next bill. I don’t think this is fair, because I should have the right to get my money back instead of being forced to leave it in my account for a future payment.
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Outrageous
I have a $1620 bill on a 2k sf home. With 3 people. In the fall when we are neither running the AC or heat. WTF!!!?
Poor quality & change control
Just tried to sign into my Dominion Energy app. It made me update to a new version before I could continue. Once updated it could not sign into my account. Got a continuous spinning circle. Had to delete app and reinstall before I could get into my account. One would that a company as large as Dominion Energy would have a top notch Change & Quality control team to insure these kind of screw ups don’t occur, especially when they’ve raised rates so much in the last year or so. Guess only profits are important, not customer service. Maybe Dominion should be sold.
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Terrible
Terrible company with a terrible app.
HEROES
Saves lives cares about customers can’t say enough of the good things Dominion Energy does for families I appreciate you for bringing electricity during storms hurricanes tornadoes going above and beyond your job
