Dominion Energy

Dominion Energy

Electric & Gas Customers

49K ratings
320 reviews
Free

Details

Released
September 25, 2020
Updated
October 1, 2026

Features

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About

Manage your electric and gas accounts conveniently. View and pay bills, track energy usage, and report outages. Secure login and helpful notifications keep you informed.

✓View and pay bills
✓Track energy usage
✓Report power outages
✓Fingerprint/facial recognition login
✓Bill due and payment confirmation notifications
✓Budget billing and paperless billing options
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What users say about Dominion Energy

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What's New in Dominion Energy

2.0.128

October 1, 2026

We have enhanced our mobile app with new features that will give you more control and save you time.

User reviews

Pointless 2 Factor Authentication

Whoever the geniuses are that decided to add an SMS 2 factor authentication prompt IMMEDIATELY after you JUST used faceID to enter the app, do you have any idea how ridiculous this is? I'm on my phone. It's me because you authenticated it with my face. WHY ON EARTH am I forced to receive an SMS text code on the same phone? PLEASE GET RID OF THIS! People are FED UP with 2FA, especially 2FA text codes, and especially when there is ZERO point to this. FaceID verification already ensures it's ME looking in. THAT IS GOOD ENOUGH! Furthermore, this app IS NOT THAT IMPORTANT! I want a secure account, but of all the things I care about dominion energy is at the bottom of that list. Why are you guys making it harder for people to pay their bills? Get it together. Can't wait to move out of VA and delete this app for good.
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Good

Good

Love it

Very nice

Power Disruption - Ongoing

The power seems to go out in our area for short periods 2-4 times a night 1-2 days a week. It is becoming very annoying and repeatedly impacts people using medical devices. ☹️

Cost

Over priced cost of energy for daily functioning items.
I would understand prices going up if the company wasn’t making profit but when profits are happening the lower costs. This is effectively a monopoly.

Developer apps

User experience

🐞

Reported Bugs

3 issues

App crashes or freezes

Bug

Login credentials not recognized

Bug

Incorrect account information displayed

Bug
✨

Requested Features

4 requests

Add daily dollar amount to usage info

Feature

Improve outage map functionality

Feature

Allow offline access during outages

Feature

Implement biometric login

Feature

FAQ

What can I do with the Dominion Energy app?

The app allows you to view and pay your electric and gas bills, track your energy usage, and compare it to past periods. You can also report power outages and receive restoration notifications. The app offers various billing options like budget billing and paperless billing.

How do I pay my bill through the app?

You can view and pay your bill using a variety of options directly within the app. This includes options like budget billing, paperless billing, or setting up auto-draft payments for convenience.

Is the app free to use?

Yes, the Dominion Energy app is free to download and use for all its electric and gas customers. There are no charges associated with managing your account or using the app's features.

What if I experience a power outage?

For electric customers, the app allows you to easily report a power outage. You will also receive notifications regarding the status of your power restoration, keeping you informed.

How secure is my account information?

The app offers enhanced security features, including the ability to stay logged in using fingerprint or facial recognition on your smartphone. This provides a convenient and secure way to access your account.