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Dominion Energy

Dominion Energy

Electric & Gas Customers

42K ratings
288 reviews
🔧 Utilities
💼 Business
Free

Details

  • Released
  • Updated
  • September 25, 2020
  • July 10, 2026

Features

Developer

Dominion
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About

Manage your electric and gas accounts conveniently. View and pay bills, track energy usage, and report outages. Secure login and helpful notifications keep you informed.

✓View and pay bills
✓Track energy usage
✓Report power outages
✓Fingerprint/facial recognition login
✓Bill due and payment confirmation notifications
✓Budget billing and paperless billing options
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What users say

Summarized from real user reviews of Dominion Energy. Based on 42K reviews and a 4.7/5 average, it highlights the 4 positives and 5 negatives reviewers mention most about this Utilities app.

Positive things

  • 🚀Great app
  • 👍Easy to use
  • 📊Helpful usage and billing info
  • 🙏Grateful for power restoration efforts

Negative things

  • 🐛Login/account issues
  • 🔍Lack of transparency
  • 🔌Unreliable power/service
  • 🤖Poor customer service
  • 💰Unfair billing practices
See all reviews

What's New in Dominion Energy

2.0.120

July 10, 2026

We have enhanced our mobile app with new features that will give you more control and save you time.

User reviews

Most RecentHighest RatedLowest Rated

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Uuuh aap
JaihindustaniJaihindustani

High cost and many power outages

After moving from up north i have never seen so many power outages especially when lines are buried under ground. The time to get restored is appalling. With high cost you would think they would treat customers better
NotesohappyNotesohappy

Dissatisfied customer

Customer service is horrible instead of helping people they put you on hold and never come back train your staff
Shirl MShirl M

Get better

Y’all have gotten to expensive. Yall need to bring back the 12 month payment plan or put something else into play with people struggling to pay there bills
Shay43!Shay43!

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User experience

🐞

Reported Bugs

3 issues

App crashes or freezes

Bug

Login credentials not recognized

Bug

Incorrect account information displayed

Bug
✨

Requested Features

4 requests

Add daily dollar amount to usage info

Feature

Improve outage map functionality

Feature

Allow offline access during outages

Feature

Implement biometric login

Feature

FAQ

What can I do with the Dominion Energy app?

The app allows you to view and pay your electric and gas bills, track your energy usage, and compare it to past periods. You can also report power outages and receive restoration notifications. The app offers various billing options like budget billing and paperless billing.

How do I pay my bill through the app?

You can view and pay your bill using a variety of options directly within the app. This includes options like budget billing, paperless billing, or setting up auto-draft payments for convenience.

Is the app free to use?

Yes, the Dominion Energy app is free to download and use for all its electric and gas customers. There are no charges associated with managing your account or using the app's features.

What if I experience a power outage?

For electric customers, the app allows you to easily report a power outage. You will also receive notifications regarding the status of your power restoration, keeping you informed.

How secure is my account information?

The app offers enhanced security features, including the ability to stay logged in using fingerprint or facial recognition on your smartphone. This provides a convenient and secure way to access your account.