Comparison

Dominion Energy vs My Washington Gas

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Dominion Energy

Manage your electric and gas accounts conveniently. View and pay bills, track energy usage, and report outages. Secure login and helpful notifications keep you informed.

Highlights
  • View and pay bills
  • Track energy usage
  • Report power outages
  • Fingerprint/facial recognition login
  • Bill due and payment confirmation notifications
  • Budget billing and paperless billing options
Features
Read full description

Welcome to the Dominion Energy app, serving Electric and Gas customers across our service territory. We’re proud to offer all the features you’re used to in the convenience of a single mobile app: • View and pay your bill with a variety of billing and payment options: budget billing, paperless billing, or auto-draft in just minutes. • Check your most recent energy usage and compare to past periods for greater control over your energy bill. • Stay logged in with fingerprint or facial recognition on your smartphone. • Sign up for push notifications, that send reminders when a bill is due or a confirmation when paid. • For our Electric customers, report a power outage and receive notifications when your power will be restored. Thank you for using our app!

About

My Washington Gas

Manage your utility account conveniently from your mobile device. Pay bills, track energy usage, start or stop service, and enroll in payment plans. Enjoy secure access to your billing history and payment options on the go.

Highlights
  • Pay bills
  • Track energy consumption
  • Start or stop service
  • Enroll in payment plans
  • Budget Billing
  • AutoPay
  • eBill subscription
Features
Read full description

Easily manage your account and get access on-the-go with the new My Washington Gas mobile app. The new mobile experience makes it easy to pay your bill, start or stop service, track your energy consumption, and more — wherever you are. • Make more time for the things that matter most when you have access to your Washington Gas account from wherever you are. • Understand how much natural gas you use and get greater visibility into your energy consumption, even when you are not at home. • Stay ahead of surprises and learn your energy usage trends with the new My Washington Gas. • Enroll in Budget Billing to spread the cost of your bill over the entire year so that you pay the same amount every month. • Register with AutoPay to automatically pay your bill every month. • Subscribe to eBill to conveniently receive your bill electronically each month. • If you are having trouble paying your bill, sign up for an installment plan to spread your outstanding balance across several billing periods. • Your schedule is busy enough and with My Washington Gas, conveniently make payments, securely manage your account, and more — wherever, whenever. You'll get one-stop access to everything you need to manage your account, including: • More modernized security features • Increased privacy with billing services and payment history now available only after you login • Ability to store payment information for future transactions • Improved access to the same services you enjoy today — start service, stop service, request letter of credit, and more. Enjoy improved online systems that make managing your account easier than ever on our new mobile app. Thank you for being a Washington Gas customer!

Screenshots

Dominion Energy4 screens
My Washington Gas4 screens

Verdict

The call

The clearest difference is iOS requirement: My Washington Gas at 14.0 against Dominion Energy's 16.0. On price, rating, review sentiment and ratings volume there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 4.7 for Dominion Energy against 4.8 for My Washington Gas. Both are backed by a comparable volume of ratings — 42K and 18K respectively. Written reviews are what separate them: 25% of Dominion Energy's written reviews are positive against 27% of My Washington Gas's.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly every 2 months. Both last shipped on September 24, 2026.

Scorecard1 real difference · 9 level
Dominion Energy versus My Washington Gas: the parameters behind the verdict, then further details
ParameterDominion EnergyMy Washington Gas
PriceFreeFree
Rating4.7 (42K ratings)4.8 (18K ratings) — better
Positive reviews25.1% of reviews26.7% of reviews — better
Number of ratings42K — better18K
Update frequencyEvery 2 monthsEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone, iPod
Requires iOS16.014.0 — better
Further details — not scored
Size74 MB44 MB
Age rating4+4+
DeveloperDominionSmart Energy Systems LLC

Customer experience

Dominion Energy

All ratings22,747 ratings
Positive94.3%
Neutral1.6%
Negative4.1%
Written reviews303 reviews
Positive25.1%
Neutral8.3%
Negative66.7%

My Washington Gas

All ratings18,324 ratings
Positive95.1%
Neutral1.7%
Negative3.2%
Written reviews135 reviews
Positive26.7%
Neutral4.4%
Negative68.9%

User reviews

Dominion Energy

From 42K App Store ratings

What we love

  • 🚀 Great app
  • 👍 Easy to use
  • 📊 Helpful usage and billing info
  • 🙏 Grateful for power restoration efforts

Room to improve

  • 🐛 Login/account issues
  • 🔍 Lack of transparency
  • 🔌 Unreliable power/service
  • 🤖 Poor customer service
  • 💰 Unfair billing practices

My Washington Gas

From 18K App Store ratings

What we love

  • 👍 Quick and easy payments
  • 🚀 First time use was a breeze
  • 🚀 Convenient and fast service

Room to improve

  • 🐛 Frequent login issues
  • 🐛 Buggy and unreliable app
  • 🐛 Payment processing problems
  • 🐛 Blank screens and error messages
  • 👎 Difficult to reach customer support

Bugs and requests

Dominion Energy

Reported bugs

3 issues
  • App crashes or freezes
  • Login credentials not recognized
  • Incorrect account information displayed

Requested features

4 requests
  • Add daily dollar amount to usage info
  • Improve outage map functionality
  • Allow offline access during outages
  • Implement biometric login

My Washington Gas

Reported bugs

4 issues
  • Face ID/biometric login not working
  • App freezing and crashing
  • Payment scheduling not functioning properly
  • Account balance not updating correctly

Requested features

3 requests
  • Add Apple Pay option
  • Improve two-factor authentication process
  • Provide export options for bills and payments

In-app purchases

None

Dominion Energy

No in-app purchases

None

My Washington Gas

No in-app purchases

Questions

Is Dominion Energy free?
Dominion Energy is free to download, with no in-app purchases.
Is My Washington Gas free?
My Washington Gas is free to download, with no in-app purchases.
Which has better reviews, Dominion Energy or My Washington Gas?
My Washington Gas is rated higher. Dominion Energy averages 4.7 out of 5 from 42K ratings, while My Washington Gas averages 4.8 from 18K ratings.
Do Dominion Energy or My Washington Gas have ads?
Neither Dominion Energy nor My Washington Gas shows ads.
Which is updated more often, Dominion Energy or My Washington Gas?
Dominion Energy ships an update every 2 months, and My Washington Gas every 2 months. Most recently, Dominion Energy was updated on September 24, 2026 and My Washington Gas on September 24, 2026.

Other comparisons