Can’t login
You can’t pay your bills abroad.
Terrible App
Good luck even paying your bill. The app keeps saying “upgrade” but there no new version available in the App Store and no update available.
If you cannot login to app
If Face ID login stops working / app hangs or throws errors on launch, try this before giving up:
1. Turn off any VPN — this alone fixed it for me. The app seems to block VPN traffic and shows a generic/blank error instead of saying so.
2. Force-quit and retry login with VPN off.
3. Still broken? Go to Settings > Face ID & Passcode > Other Apps > turn off Face ID for this app.
4. Open the Passwords app, search the app/company name (try a few variations), delete any saved passwords/passkeys for it, then check “Deleted” and empty that too.
5. Delete the app, reinstall, and log in fresh with VPN still off.
Hope this saves someone the trouble. I wasted hours troubleshooting before resolved it.
Devs: please surface a real error message instead of a blank/generic one when a VPN is blocking the connection or cannot resolve orphan records.
1. Turn off any VPN — this alone fixed it for me. The app seems to block VPN traffic and shows a generic/blank error instead of saying so.
2. Force-quit and retry login with VPN off.
3. Still broken? Go to Settings > Face ID & Passcode > Other Apps > turn off Face ID for this app.
4. Open the Passwords app, search the app/company name (try a few variations), delete any saved passwords/passkeys for it, then check “Deleted” and empty that too.
5. Delete the app, reinstall, and log in fresh with VPN still off.
Hope this saves someone the trouble. I wasted hours troubleshooting before resolved it.
Devs: please surface a real error message instead of a blank/generic one when a VPN is blocking the connection or cannot resolve orphan records.
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can never log in
i can never log in thru the app. always gives me an error. i’ve changed passwords, deleted redownloaded app.. nothing budges..
Future Payment Bug
Though several reviewers have previously mentioned the issue regarding scheduling future payments from within the app, the problem persists. This should be a rather trivial fix but Washington Gas does not appear to be overly concerned nor motivated to resolve it. It remains a source of frustration.
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