My Washington Gas

My Washington Gas

Secured account management

17K ratings
131 reviews
Free

Details

  • Released
  • Updated
  • July 17, 2023
  • May 21, 2026

Features

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About

Manage your utility account conveniently from your mobile device. Pay bills, track energy usage, start or stop service, and enroll in payment plans. Enjoy secure access to your billing history and payment options on the go.

Pay bills
Track energy consumption
Start or stop service
Enroll in payment plans
Budget Billing
AutoPay
eBill subscription
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What users say

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What's New in My Washington Gas

1.13

May 21, 2026

This update includes bug fixes and a few small performance improvements.

User reviews

Future Payment Bug

Though several reviewers have previously mentioned the issue regarding scheduling future payments from within the app, the problem persists. This should be a rather trivial fix but Washington Gas does not appear to be overly concerned nor motivated to resolve it. It remains a source of frustration.
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OVERCHARGED!!!!!

COMPANIES ALWAYS SAY USE THEIR APPS!! THE REVIEWS ARE BAD!!

MY RECENT BILLS FROM WGAS AND DOMINION WERE HIGH!!

THEY SAID THEY CALLED, BUT I HAD LANDLINE UNPLUGGED!! SOMETIMES LEFTIST RELATIVES GET ON MY LAST NERVES!! PROMOTING EVIL AND SIN!!

INCREASE HAPPENED AFTER LANDLORD AND HIS SPANISH CONTRACTOR SHOWED UP!!

I AM NOT PAYING IF "AI" DEMONIC PLANTS ARE THE CAUSE!! DEVILS CREATE TRASH TO MAKE PEOPLE SICK AND CRAZY!!!

SINCE TRUMP CAME IN, DAMN COPTERS AND TRAINS GET ON NERVES DAYS AND NIGHTS!! IF YOU MOVE TO APARTMENTS, DO NOT LIVE ON A LOWER FLOOR!!!
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Cant download or share bill

I reported this issue over a year ago, and it still hasn’t been fixed. I need to download and share my monthly bill in PDF format as proof of address, but the app does not provide a working share option. This is an important feature, and I hope the development team will prioritize fixing it in a future update.
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Logging not wotking

I can log into my account using the web but when i using the app the log in won’t work keeping saying network error or it super laggy after 5+ attempts.

Loading

Takes forever to load the app and to log on to the app. Needs improvements and doesn’t work with VPN on

Developer apps

User experience

🐞

Reported Bugs

4 issues

Face ID/biometric login not working

Bug

App freezing and crashing

Bug

Payment scheduling not functioning properly

Bug

Account balance not updating correctly

Bug

Requested Features

3 requests

Add Apple Pay option

Feature

Improve two-factor authentication process

Feature

Provide export options for bills and payments

Feature

FAQ

What can I do with the My Washington Gas app?

The app allows you to manage your Washington Gas account on the go. You can pay your bill, track your energy consumption, start or stop service, enroll in Budget Billing or AutoPay, and subscribe to eBill for electronic bill delivery.

Is the My Washington Gas app free to use?

Yes, the My Washington Gas app is free to download and use. There are no charges for managing your account or accessing its features.

How does the app help me manage my bills?

You can easily pay your bills directly through the app. It also offers features like AutoPay for automatic monthly payments and Budget Billing to spread costs evenly throughout the year, making bill management more predictable.

Can I track my energy usage with this app?

Yes, the app provides visibility into your natural gas consumption. You can track how much energy you use and understand your energy usage trends, even when you're not at home.

What if I'm having trouble paying my bill?

If you are experiencing difficulties paying your bill, the app allows you to sign up for an installment plan. This enables you to spread your outstanding balance across several billing periods.