If you cannot login to app
If Face ID login stops working / app hangs or throws errors on launch, try this before giving up:
1. Turn off any VPN — this alone fixed it for me. The app seems to block VPN traffic and shows a generic/blank error instead of saying so.
2. Force-quit and retry login with VPN off.
3. Still broken? Go to Settings > Face ID & Passcode > Other Apps > turn off Face ID for this app.
4. Open the Passwords app, search the app/company name (try a few variations), delete any saved passwords/passkeys for it, then check “Deleted” and empty that too.
5. Delete the app, reinstall, and log in fresh with VPN still off.
Hope this saves someone the trouble. I wasted hours troubleshooting before resolved it.
Devs: please surface a real error message instead of a blank/generic one when a VPN is blocking the connection or cannot resolve orphan records.
1. Turn off any VPN — this alone fixed it for me. The app seems to block VPN traffic and shows a generic/blank error instead of saying so.
2. Force-quit and retry login with VPN off.
3. Still broken? Go to Settings > Face ID & Passcode > Other Apps > turn off Face ID for this app.
4. Open the Passwords app, search the app/company name (try a few variations), delete any saved passwords/passkeys for it, then check “Deleted” and empty that too.
5. Delete the app, reinstall, and log in fresh with VPN still off.
Hope this saves someone the trouble. I wasted hours troubleshooting before resolved it.
Devs: please surface a real error message instead of a blank/generic one when a VPN is blocking the connection or cannot resolve orphan records.
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can never log in
i can never log in thru the app. always gives me an error. i’ve changed passwords, deleted redownloaded app.. nothing budges..
Future Payment Bug
Though several reviewers have previously mentioned the issue regarding scheduling future payments from within the app, the problem persists. This should be a rather trivial fix but Washington Gas does not appear to be overly concerned nor motivated to resolve it. It remains a source of frustration.
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OVERCHARGED!!!!!
COMPANIES ALWAYS SAY USE THEIR APPS!! THE REVIEWS ARE BAD!!
MY RECENT BILLS FROM WGAS AND DOMINION WERE HIGH!!
THEY SAID THEY CALLED, BUT I HAD LANDLINE UNPLUGGED!! SOMETIMES LEFTIST RELATIVES GET ON MY LAST NERVES!! PROMOTING EVIL AND SIN!!
INCREASE HAPPENED AFTER LANDLORD AND HIS SPANISH CONTRACTOR SHOWED UP!!
I AM NOT PAYING IF "AI" DEMONIC PLANTS ARE THE CAUSE!! DEVILS CREATE TRASH TO MAKE PEOPLE SICK AND CRAZY!!!
SINCE TRUMP CAME IN, DAMN COPTERS AND TRAINS GET ON NERVES DAYS AND NIGHTS!! IF YOU MOVE TO APARTMENTS, DO NOT LIVE ON A LOWER FLOOR!!!
MY RECENT BILLS FROM WGAS AND DOMINION WERE HIGH!!
THEY SAID THEY CALLED, BUT I HAD LANDLINE UNPLUGGED!! SOMETIMES LEFTIST RELATIVES GET ON MY LAST NERVES!! PROMOTING EVIL AND SIN!!
INCREASE HAPPENED AFTER LANDLORD AND HIS SPANISH CONTRACTOR SHOWED UP!!
I AM NOT PAYING IF "AI" DEMONIC PLANTS ARE THE CAUSE!! DEVILS CREATE TRASH TO MAKE PEOPLE SICK AND CRAZY!!!
SINCE TRUMP CAME IN, DAMN COPTERS AND TRAINS GET ON NERVES DAYS AND NIGHTS!! IF YOU MOVE TO APARTMENTS, DO NOT LIVE ON A LOWER FLOOR!!!
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Cant download or share bill
I reported this issue over a year ago, and it still hasn’t been fixed. I need to download and share my monthly bill in PDF format as proof of address, but the app does not provide a working share option. This is an important feature, and I hope the development team will prioritize fixing it in a future update.
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