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My Washington Gas

My Washington Gas

Secured account management

18K ratings
144 reviews
🔧 Utilities
💼 Business
Free

Details

Released
July 17, 2023
Updated
May 21, 2026

Features

Developer

Smart Energy Systems LLC
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About

Manage your utility account conveniently from your mobile device. Pay bills, track energy usage, start or stop service, and enroll in payment plans. Enjoy secure access to your billing history and payment options on the go.

✓Pay bills
✓Track energy consumption
✓Start or stop service
✓Enroll in payment plans
✓Budget Billing
✓AutoPay
✓eBill subscription
Show original description

What users say about My Washington Gas

Reviews of My Washington Gas are mostly negative: the Utilities app is rated 4.8/5 from 18K App Store ratings. What users like most: quick and easy payments, first time use was a breeze. Top complaints: frequent login issues, buggy and unreliable app. Summarized from real user reviews.

Positive things

  • 👍Quick and easy payments
  • 🚀First time use was a breeze
  • 🚀Convenient and fast service

Negative things

  • 🐛Frequent login issues
  • 🐛Buggy and unreliable app
  • 🐛Payment processing problems
  • 🐛Blank screens and error messages
  • 👎Difficult to reach customer support
See all reviews

What's New in My Washington Gas

1.13

May 21, 2026

This update includes bug fixes and a few small performance improvements.

User reviews

Most RecentHighest RatedLowest Rated

Can’t pay on the app

I have been trying to pay bills for the past month on this app and keep getting blocked from doing so saying that the app is outdated and needs and upgrade.(seems like they’re doing some self reflecting) I do not need to update the app and have already upgraded to the most recent version. Don’t understand how you can make this much money and still can’t develop an app that atleast makes the customers you’re ripping off have an easier time.
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LilterrysLilterrys

Nice

Thank you
Obaid AttaeyObaid Attaey

The App Works

The Washington Gas app works unlike BGE.
mcaliciousmcalicious

Terrible app - just use the website

Was this app coded by squirrels using Grok?
Rohan M.Rohan M.

Worst app

Never works - just hangs at opening screen
WZ @ HKWZ @ HK
See 139 more reviews

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User experience

🐞

Reported Bugs

4 issues

Face ID/biometric login not working

Bug

App freezing and crashing

Bug

Payment scheduling not functioning properly

Bug

Account balance not updating correctly

Bug
✨

Requested Features

3 requests

Add Apple Pay option

Feature

Improve two-factor authentication process

Feature

Provide export options for bills and payments

Feature

FAQ

What can I do with the My Washington Gas app?

The app allows you to manage your Washington Gas account on the go. You can pay your bill, track your energy consumption, start or stop service, enroll in Budget Billing or AutoPay, and subscribe to eBill for electronic bill delivery.

Is the My Washington Gas app free to use?

Yes, the My Washington Gas app is free to download and use. There are no charges for managing your account or accessing its features.

How does the app help me manage my bills?

You can easily pay your bills directly through the app. It also offers features like AutoPay for automatic monthly payments and Budget Billing to spread costs evenly throughout the year, making bill management more predictable.

Can I track my energy usage with this app?

Yes, the app provides visibility into your natural gas consumption. You can track how much energy you use and understand your energy usage trends, even when you're not at home.

What if I'm having trouble paying my bill?

If you are experiencing difficulties paying your bill, the app allows you to sign up for an installment plan. This enables you to spread your outstanding balance across several billing periods.