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My Washington Gas

My Washington Gas

Secured account management

17K ratings
128 reviews
🔧 Utilities
💼 Business
Free

Details

  • Released
  • Updated
  • July 17, 2023
  • May 21, 2026

Features

Developer

Smart Energy Systems LLC
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About

Manage your utility account conveniently from your mobile device. Pay bills, track energy usage, start or stop service, and enroll in payment plans. Enjoy secure access to your billing history and payment options on the go.

✓Pay bills
✓Track energy consumption
✓Start or stop service
✓Enroll in payment plans
✓Budget Billing
✓AutoPay
✓eBill subscription
Show original description

What users say

Summarized from real user reviews of My Washington Gas. Based on 17K reviews and a 4.8/5 average, it highlights the 3 positives and 5 negatives reviewers mention most about this Utilities app.

Positive things

  • 👍Quick and easy payments
  • 🚀First time use was a breeze
  • 🚀Convenient and fast service

Negative things

  • 🐛Frequent login issues
  • 🐛Buggy and unreliable app
  • 🐛Payment processing problems
  • 🐛Blank screens and error messages
  • 👎Difficult to reach customer support
See all reviews

What's New in My Washington Gas

1.13

May 21, 2026

This update includes bug fixes and a few small performance improvements.

User reviews

Most RecentHighest RatedLowest Rated

Logging not wotking

I can log into my account using the web but when i using the app the log in won’t work keeping saying network error or it super laggy after 5+ attempts.
AcherkingzAcherkingz

Loading

Takes forever to load the app and to log on to the app. Needs improvements and doesn’t work with VPN on
Fix-It /\/0wFix-It /\/0w

Upgrade to new app version

I am trying to pay my bill but it keeps saying please upgrade to the new app version. I come on here and there is no new app version? I’m all up to date. I don’t understand. Never had issues before.
NaniKii77NaniKii77

Select Payment Method

Not intuitive. Why not add a radio button? All other Pay Bill selections have radio buttons.
PartickThistledPartickThistled

Always trouble logging in

Nothing against the company itself but I always have trouble logging in the app. I have to change my password every time, despite saving it to autofill. It keeps timing out when I request to change password (I have good coverage and ample WiFi). The FaceID option doesn’t kick in even when I click the link.
Show more
Nfarnold10Nfarnold10
See 123 more reviews

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User experience

🐞

Reported Bugs

4 issues

Face ID/biometric login not working

Bug

App freezing and crashing

Bug

Payment scheduling not functioning properly

Bug

Account balance not updating correctly

Bug
✨

Requested Features

3 requests

Add Apple Pay option

Feature

Improve two-factor authentication process

Feature

Provide export options for bills and payments

Feature

FAQ

What can I do with the My Washington Gas app?

The app allows you to manage your Washington Gas account on the go. You can pay your bill, track your energy consumption, start or stop service, enroll in Budget Billing or AutoPay, and subscribe to eBill for electronic bill delivery.

Is the My Washington Gas app free to use?

Yes, the My Washington Gas app is free to download and use. There are no charges for managing your account or accessing its features.

How does the app help me manage my bills?

You can easily pay your bills directly through the app. It also offers features like AutoPay for automatic monthly payments and Budget Billing to spread costs evenly throughout the year, making bill management more predictable.

Can I track my energy usage with this app?

Yes, the app provides visibility into your natural gas consumption. You can track how much energy you use and understand your energy usage trends, even when you're not at home.

What if I'm having trouble paying my bill?

If you are experiencing difficulties paying your bill, the app allows you to sign up for an installment plan. This enables you to spread your outstanding balance across several billing periods.