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IID Customer Connect

IID Customer Connect

by Smart Energy Systems LLC

6.8K ratings
52 reviews
💼 Business
🔧 Utilities
Free

Details

Released
August 12, 2020
Updated
October 30, 2026

Features

Developer

Smart Energy Systems LLC
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IID Customer Connect screenshot #1 for iPhone
IID Customer Connect screenshot #2 for iPhone
IID Customer Connect screenshot #3 for iPhone
IID Customer Connect screenshot #4 for iPhone
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Reviews summary↘︎
⭐52
Reviews↘︎
📝7+ tags
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🔄3+ apps
Alternatives↘︎
❓8 answered
FAQ↘︎
📦~ in 5 months
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About

Access your energy account details, manage billing, and monitor usage. You can also schedule service changes, sign up for paperless billing, and check for local outages. Learn about available programs and services.

✓View and pay bills
✓Compare usage history
✓Schedule service changes
✓Sign up for paperless billing
✓Check for outages
✓Enroll in programs
Show original description

What users say about IID Customer Connect

Reviews of IID Customer Connect are mostly negative: the Business app is rated 4.8/5 from 6.8K App Store ratings. What users like most: easy, great. Top complaints: inconvenient, signing in is a pain. Summarized from real user reviews.

Positive things

  • ⭐Easy
  • ⭐Great

Negative things

  • 🐛Inconvenient
  • 🐛Signing in is a pain
  • 🐛Payment issues
  • 🐛Buggy/Faulty
  • 🐛Crashes
  • 🐛Outdated
  • 🐛Impossible to reset password
  • 🤑Charges extra to pay
  • 🐢Slow performance
See all reviews
+1

What's New in IID Customer Connect

2.14

October 30, 2026

This update includes bug fixes and a few small performance improvements.

User reviews

Most RecentHighest RatedLowest Rated

Horrible App Experience

Constantly glitches and closes app. The Face ID is turned on but still makes me put my password every time. 0 stars for the App
BSBad out game fa show

Home owner

Thank for making payments and inquiries easy.
M2Martha 2003

Outage

It’s 104*, I report an outage and get a response that someone will get on it within 48 hours!!!! We’ll be roasting by then.
JJessejames504

Auto Save

It would be nice for my information to stay saved that way I didn’t have to fill out the same information over and over
JMJay mher

Great App

I enjoy the easy flexibility to use the app anytime and also share reports of established prices for the months and past years comparisons.
RTR Tellez
See 47 more reviews

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User experience

🐞

Reported Bugs

5 issues

Can't login

Bug

App not available

Bug

Infinite error loop

Bug

Typing issues

Bug

Crashes often

Bug
✨

Requested Features

4 requests

Schedule a payment

Feature

Allow paying any amount

Feature

Improve usage tracking

Feature

Add street light outage reporting

Feature

FAQ

What can I do with IID Customer Connect?

IID Customer Connect allows you to view and pay bills, review usage history, schedule move-in/move-out services, sign up for paperless billing, check for outages, and learn about IID programs.

Is IID Customer Connect free to use?

Yes, IID Customer Connect is available for free download and use. There are no subscription fees or upfront costs associated with accessing its features.

What devices support IID Customer Connect?

IID Customer Connect is designed for both iPhone and iPad devices, offering a convenient way to manage your energy account on the go.

How often is IID Customer Connect updated?

The app's latest version is 2.14, and it was last updated on October 30, 2026. Updates typically include bug fixes and performance improvements.

What is the age rating for IID Customer Connect?

IID Customer Connect has an age rating of 4+, making it suitable for users of all ages to manage their energy accounts.

Does IID Customer Connect have ads?

No, IID Customer Connect does not contain advertisements. Users can manage their energy accounts without interruptions from ads.

What do users like and dislike about IID Customer Connect?

Users frequently praise the app for being easy to use and great for managing their accounts. However, some common complaints include inconvenient sign-in processes, payment issues, and occasional crashes or slow performance.

Where can I find information about IID programs and services?

The 'Learn about programs and services available to IID customers' feature within IID Customer Connect provides details on offerings designed for IID customers.