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IID Customer Connect

IID Customer Connect

by Smart Energy Systems LLC

6.4K ratings
49 reviews
🔧 Utilities
💼 Business
Free

Details

  • Released
  • Updated
  • March 4, 2017
  • July 12, 2026

Features

Developer

Smart Energy Systems LLC
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Reviews summary↘︎
⭐49
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📝7+ tags
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🔄6+ apps
Alternatives↘︎
❓4 answered
FAQ↘︎
📦~ in 6 months
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About

Manage your energy account with ease. View and pay bills, track your energy usage, schedule service changes, and stay informed about local outages. Access programs and services designed for customers.

✓View and pay bills
✓Monitor energy usage
✓Schedule service changes
✓Sign up for paperless billing
✓Check for outages
✓Enroll in programs
Show original description

What users say

Summarized from real user reviews of IID Customer Connect. Based on 6.4K reviews and a 4.8/5 average, it highlights the 2 positives and 9 negatives reviewers mention most about this Business app.

Positive things

  • ⭐Easy
  • ⭐Great

Negative things

  • 🐛Inconvenient
  • 🐛Signing in is a pain
  • 🐛Payment issues
  • 🐛Buggy/Faulty
  • 🐛Crashes
  • 🐛Outdated
  • 🐛Impossible to reset password
  • 🤑Charges extra to pay
  • 🐢Slow performance
See all reviews

What's New in IID Customer Connect

2.12

July 12, 2026

This update includes bug fixes and a few small performance improvements.

User reviews

Most RecentHighest RatedLowest Rated

Auto Save

It would be nice for my information to stay saved that way I didn’t have to fill out the same information over and over
Jay mherJay mher

Great App

I enjoy the easy flexibility to use the app anytime and also share reports of established prices for the months and past years comparisons.
R TellezR Tellez

Confusing

We moved and now I have 2 accounts attached to the same app. The first account I see is the old one and it’s confusing when I’m trying to pay the bill.
Avenida MAvenida M

Grateful

Thanks for a valuable power recurse for all of us to enjoy the a/c in our homes…
fonovisafonovisa

Error messages

This past month the app has been declining any payment card i try to add. Or error on the current card i have assigned. “Payment cannot be processed at this time”
RujauRujau
See 44 more reviews

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User experience

🐞

Reported Bugs

5 issues

Can't login

Bug

App not available

Bug

Infinite error loop

Bug

Typing issues

Bug

Crashes often

Bug
✨

Requested Features

4 requests

Schedule a payment

Feature

Allow paying any amount

Feature

Improve usage tracking

Feature

Add street light outage reporting

Feature

FAQ

What can I do with the IID Customer Connect app?

The app allows you to quickly access your IID energy account information. You can view and pay your bills, monitor and compare your energy usage history, schedule move-in or move-out services, sign up for paperless billing, and check for outages in your area. It also provides information on programs and services available to IID customers.

Is there a cost to use the IID Customer Connect app?

Based on the provided information, the app is free to download and use. There are no mentions of in-app purchases or subscription fees associated with accessing its core functionalities.

How does the app help me manage my energy usage?

The app enables you to review and compare your energy usage history. This feature allows you to understand your consumption patterns over time, which can help you identify opportunities to conserve energy and potentially reduce your bills.

Can I get notified about power outages?

Yes, the app allows you to check for outages in your area. This feature provides real-time information about any disruptions to your energy service, helping you stay informed.