Useless app
I still have to call to make payments! Agents tell me to pay a certain amount in our agreement and when I try to pay that In the app it doesn’t let me. App only gives two options, to pay FULL AMOUNT OR MINIMUM AMOUNT and nothing else. I wish it would let us pay what we can whenever we want. Especially if we have a payment agreement with IID! This app is useless because I still have to call IID TO MAKE MY PAYMENTS! And the call waits are 30-80minute wait and sometimes the calls get disconnected! If this app worked properly then IID would have less calls
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App/Website Need More Data Options
This app and website are pretty bare bones these days in terms of energy management. There is not place to get up to,the minute consumption and generation data. This makes it difficult to understand when to use certain alliances and charge EV’s. I would be more than happy to develop my own solar monitoring station if IID could assist with some basic information that would allow me access to MY DATA.
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Nice website
The only improvement would be to have available a 24 or 36 month history of charges and usages. As when you install new equipment, I like to see improvements over time.
ACH
Doesn’t let you save ACH payment methods!
Sign in?!
I have been trying to log in and view and pay my bill for 20 minutes. I don't know what I am doing wrong. Your site is not easy to use.
