Useless app
I still have to call to make payments! Agents tell me to pay a certain amount in our agreement and when I try to pay that In the app it doesn’t let me. App only gives two options, to pay FULL AMOUNT OR MINIMUM AMOUNT and nothing else. I wish it would let us pay what we can whenever we want. Especially if we have a payment agreement with IID! This app is useless because I still have to call IID TO MAKE MY PAYMENTS! And the call waits are 30-80minute wait and sometimes the calls get disconnected! If this app worked properly then IID would have less calls
Show more
App/Website Need More Data Options
This app and website are pretty bare bones these days in terms of energy management. There is not place to get up to,the minute consumption and generation data. This makes it difficult to understand when to use certain alliances and charge EV’s. I would be more than happy to develop my own solar monitoring station if IID could assist with some basic information that would allow me access to MY DATA.
Show more
Nice website
The only improvement would be to have available a 24 or 36 month history of charges and usages. As when you install new equipment, I like to see improvements over time.
ACH
Doesn’t let you save ACH payment methods!
Sign in?!
I have been trying to log in and view and pay my bill for 20 minutes. I don't know what I am doing wrong. Your site is not easy to use.
Thank you !
The App is so amazing <3
Payment
While I enjoy the website, it would be way more convenient if I could just have an automatic payment deducted from my checking account instead of having to go on the website and pay it myself.
Terrible
Absolutely garbage app from a trash organization
App is glitchy
This app doesn’t save your work or allow entry of decimal points when using the iPhone to fill out rebate forms.
Had to reenter info
What happened to website.
Inconvenient
This app had some sort of update? As my payment information usually is saved, however the last two times I paid my bill I’ve had to enter my routing and banking information like a new account each time. It’s annoying and inconvenient to not have it save my bank information for quick payment options. What’s the point of having a nickname for your payment if it isn’t saving the account information.
Please fix this issue. It wasn’t like this before. I’ve had service for a year now and it just started not saving my stuff.
Please fix this issue. It wasn’t like this before. I’ve had service for a year now and it just started not saving my stuff.
Show more
Web Site Problems
Your web site does not allow me to put my bank info in. I have to call your office to make payments.
Just Terrible
Ok the app is ok, not great but ok. But IID has turned into sce. Ripping people off every chance they get.
Current usage
The monthly usage graph is no longer current. It only shows up to 3 months ago.
Download of bill not working
Download of bill not working using IPAD
How about a discount
Some special prices inflation is a MF
Great
Easy
Schedule a payment
Need to have an option to schedule a payment.
Signing in is a pain!!!
Why does the app not allow for saving passwords, why can’t I past the code for authentication? Why do I need 2nd authentication? If someone wants to pay me bill, let them!
“Pay now” tab and balance disappears.
The “Pay Now” tab and balance is not always displayed, making the customer assume there’s no bill to pay. At times it is only displayed for a few seconds then disappears, not allowing you to click on the “Pay Now” tab.
