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MyWaterSD - City of San Diego

MyWaterSD - City of San Diego

by Smart Energy Systems LLC

1.8K ratings
55 reviews
🔧 Utilities
💼 Business
Free

Details

  • Released
  • Updated
  • March 10, 2022
  • August 21, 2026

Features

Developer

Smart Energy Systems LLC
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About

Manage your water services conveniently with this mobile application. Easily pay bills, monitor water usage, and report issues. Receive important notifications and access money-saving tips and programs.

✓Pay and manage bills
✓View and compare water usage
✓Report water waste & theft
✓Stay connected 24/7
✓Receive notifications
✓Access money-saving tips
Show original description

What users say

Summarized from real user reviews of MyWaterSD. Based on 1.8K reviews and a 4.6/5 average, it highlights the 2 positives and 6 negatives reviewers mention most about this Utilities app.

Positive things

  • ⭐Easy and accessible app
  • ⭐Ability to download statement via the app

Negative things

  • 🔒Frequent login issues
  • 🐛App crashes and freezes frequently
  • 🐛Inability to log in or reset password
  • 🐛Unreliable face recognition and fingerprint login
  • 🐛Inability to view or download bills
  • 🐛Lack of support for starting new service
See all reviews

What's New in MyWaterSD

2.10

August 21, 2026

This update includes bug fixes and a few small performance improvements.

User reviews

Most RecentHighest RatedLowest Rated

‼️CAN’T LOG IN. Why so many bugs? They have enough money to pay developers!

‼️CAN’T LOG IN. Why so many bugs? They have enough money to pay developers!
Touch id/biometrics doesn't work; toggles revert back; settings don't remain saved; so many bugs... how is this secure since elementary basic bugs/errors cannot even be squashed, correctly scripted?
Smarty ReviewSmarty Review

Biometrics never work

It is a frustrating app. I just want to pay my bill and I have such a hard time signing in. Biometrics never works and user name and password will not store on my device and even when I manually add them, I still cannot always log in. If my password has expired an error message would be nice.
megashannamegashanna

trash

your app is trash, so irritating. everytime i have to log in its always ‘failed authentication’ despite just changing my password for the 50th time.
619Jake619Jake

Won’t launch for scheduled maintenance 2 days from now

Fails to launch because of a scheduled maintenance 48 hours away. Less than useful. I would imagine the city should have more resources considering water rates are up, parking rates are in place in more places and we just had our city charter changed to up our taxes to cover trash. America’s fine city. Pay more and like it.
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MadaslueMadaslue

APP NEVER WORKS

I am constantly sending requests for help and changing my password often to no avail! It’s my worst app for all apps that I access! Fix the bug!
SoniahammySoniahammy
See 50 more reviews

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User experience

🐞

Reported Bugs

3 issues

Login credentials not working even though they work on the website

Bug

App not allowing users to input mandatory fields like email

Bug

Inability to re-enroll in autopay due to issues with the main site

Bug
✨

Requested Features

3 requests

Option to download PDF statements directly from the app

Feature

Text message/notifications for water usage

Feature

Ability to cancel service through the app

Feature

FAQ

What can I do with the MyWaterSD app?

The MyWaterSD app allows you to pay and manage your water bills, view and compare your water usage, report instances of water waste or theft, and stay connected with important updates. You can also receive notifications and access tips and programs to help you save money.

Is the MyWaterSD app free to use?

Yes, the MyWaterSD app is free to download and use. There are no in-app purchases or advertisements mentioned in the app's description, indicating a completely free experience for users.

How does the app help me save money?

The app provides access to money-saving tips, rebates, and various programs designed to help you reduce your water consumption and lower your bills. By monitoring your usage, you can identify areas where you can conserve water more effectively.

Can I report problems with the app?

The app allows you to report water waste and theft directly. While the description focuses on utility management, reporting issues related to water services is a key feature that helps maintain the city's water resources.