Dominion Energy User Reviews

Customer Experience

Positive experience25.1% of reviews
Neutral8.3% of reviews
Negative experience66.7% of reviews

~ Based on 303 written reviews from the US App Store.

What users say

Is Dominion Energy Safe?

Dominion Energy appears safe based on user ratings. AppsHunter Safety Score for Dominion Energy is 95/100.

This assessment is based on 42,004 user ratings, with an App Store average of 4.7/5.

Safety Analysis

94.3% of ratings point to a safe experience
1.6% of ratings suggest some concerns
4.1% of ratings point to a risky experience

~ Based on 22,747 App Store ratings for Dominion Energy.

Is Dominion Energy Legit?

Dominion Energy appears to be a legitimate app. AppsHunter Legitimacy Score for Dominion Energy is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Ridiculous

It is absolutely ridiculousHow much my electricity bill is. I’m at and my children are at school all day.

No power no internet

Asking me to use an app to report power outages is one of the stupidest things ever! No power equals no WiFi which means the app is useless.

Get better

Y’all have gotten to expensive. Yall need to bring back the 12 month payment plan or put something else into play with people struggling to pay there bills. Yall need to give us more payment plan options. It’s like get more expensive by the hour. It’s ridiculous.

Not Working

Unable to use on IOS 26.5.1

The App gets the job done

The App is good at performing the tasks for maintaining a Dominion account on-line. No other Dominion resource is needed.

The II ot presents lacks in features other such UIs have. For example, the log in screen requires an email.address. A standard keyboard is presented. Other UIs in this position present a keyboard that have the . and & characters on the layout, so the the user in not required to change layouts to enter all the required characters for an email address.
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Easy

Easy to use

Payment

Excellent payment access. Simple and effective! Thanks

Abusing with overcharging

Stop adding absurd prices you are abusing and overcharging me since I move it . You are making me pay like a home with 5 bedrooms and I live in a apartment with one bedroom

Always love

Best and best

If you cannot login

If Face ID login stops working / app hangs or throws errors on launch, try this before giving up:

1. Turn off any VPN — this alone fixed it for me. The app seems to block VPN traffic and shows a generic/blank error instead of saying so.
2. Force-quit and retry login with VPN off.
3. Still broken? Go to Settings > Face ID & Passcode > Other Apps > turn off Face ID for this app.
4. Open the Passwords app, search the app/company name (try a few variations), delete any saved passwords/passkeys for it, then check “Deleted” and empty that too.
5. Delete the app, reinstall, and log in fresh with VPN still off.

Hope this saves someone the trouble. I spent hours troubleshooting since the message gave me service unavailable while web browser was logging me in.

Devs: please surface a real error message instead of a blank/generic one when a VPN is blocking the connection or orphaned credentials issue.
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Reliable service

Dominion energy has consistently provided good and reliable service.

Left in the dark

The Dominion Power Co app may be working well but we have been without power for 8 hours now and No word from anyone about the issue or any updates!! This is not acceptable.

Missing data now

This app used to provide information on consumption and comparisons to last year, but for several weeks now that data has been “unavailable” in the app. There is apparently no way inside the app to let the developer know, so I am trying here.

Excellent service

Excellent service

Don’t

Doesn’t work well, unsatisfactory overall.

Uuh

Uuuh aap

High cost and many power outages

After moving from up north i have never seen so many power outages especially when lines are buried under ground. The time to get restored is appalling. With high cost you would think they would treat customers better

Dissatisfied customer

Customer service is horrible instead of helping people they put you on hold and never come back train your staff

Get better

Y’all have gotten to expensive. Yall need to bring back the 12 month payment plan or put something else into play with people struggling to pay there bills

Application

Buenisima application