Confusión on specifics of when daily and monthly meter readings are collected and why kw to
Cost of Electricity over priced!
Doesn’t work with VPN
The app doesn’t work if connected to a VPN
Pointless 2 Factor Authentication
Whoever the geniuses are that decided to add an SMS 2 factor authentication prompt IMMEDIATELY after you JUST used faceID to enter the app, do you have any idea how ridiculous this is? I'm on my phone. It's me because you authenticated it with my face. WHY ON EARTH am I forced to receive an SMS text code on the same phone? PLEASE GET RID OF THIS! People are FED UP with 2FA, especially 2FA text codes, and especially when there is ZERO point to this. FaceID verification already ensures it's ME looking in. THAT IS GOOD ENOUGH! Furthermore, this app IS NOT THAT IMPORTANT! I want a secure account, but of all the things I care about dominion energy is at the bottom of that list. Why are you guys making it harder for people to pay their bills? Get it together. Can't wait to move out of VA and delete this app for good.
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Good
Good
Love it
Very nice
Power Disruption - Ongoing
The power seems to go out in our area for short periods 2-4 times a night 1-2 days a week. It is becoming very annoying and repeatedly impacts people using medical devices. ☹️
Cost
Over priced cost of energy for daily functioning items.
I would understand prices going up if the company wasn’t making profit but when profits are happening the lower costs. This is effectively a monopoly.
I would understand prices going up if the company wasn’t making profit but when profits are happening the lower costs. This is effectively a monopoly.
Won’t let me select OH
Won’t let me select OH
Energy
Easy tomaintain
Doesn’t allow login anymore
This was a decent app that served its purpose but over that last 6 months or so it started blocking me from being able to login. Now the only way I can pay my bill is to log into the website as this app doesn’t allow login anymore for whatever reason. Clearly it isn’t a credentials issue because the website works fine from my phone so it is something this app is doing that is preventing logins now. Several kj the ago when the issue first appeared it was only sometimes but now it doesn’t allow login at all.
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Very bad customer service
I accidentally made an extra payment and contacted them to request a refund. However, they refused to return my money and told me that the extra payment would remain as a credit toward my next bill. I don’t think this is fair, because I should have the right to get my money back instead of being forced to leave it in my account for a future payment.
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Outrageous
I have a $1620 bill on a 2k sf home. With 3 people. In the fall when we are neither running the AC or heat. WTF!!!?
Poor quality & change control
Just tried to sign into my Dominion Energy app. It made me update to a new version before I could continue. Once updated it could not sign into my account. Got a continuous spinning circle. Had to delete app and reinstall before I could get into my account. One would that a company as large as Dominion Energy would have a top notch Change & Quality control team to insure these kind of screw ups don’t occur, especially when they’ve raised rates so much in the last year or so. Guess only profits are important, not customer service. Maybe Dominion should be sold.
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Terrible
Terrible company with a terrible app.
HEROES
Saves lives cares about customers can’t say enough of the good things Dominion Energy does for families I appreciate you for bringing electricity during storms hurricanes tornadoes going above and beyond your job
Rating
So so so annoying and way to price sending bills however wants and unexpectedly high prices disgusting
Thank you!!!
Dominion Power workers need a huge praise this morning! About 930 last night our power went out. Living in a wooded area, we loose WiFi and phone if no power. We decided to ride out to report the outage but quickly realized our road was blocked by a tree.
These men worked through the night clearing a tree to open our road, repairing a broken pole, and connecting wires all in dark. Often times people forget these guys are leaving their families to risk their lives to help us.
Thank you #DominionPower workers!
These men worked through the night clearing a tree to open our road, repairing a broken pole, and connecting wires all in dark. Often times people forget these guys are leaving their families to risk their lives to help us.
Thank you #DominionPower workers!
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Energy
Easy to pay bills
Thieves
Dominion energy are crooks who play by their own rules. Debate your momma
Ridiculous
It is absolutely ridiculousHow much my electricity bill is. I’m at and my children are at school all day.
