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Columbia Gas

Columbia Gas

by Smart Energy Systems LLC

51K ratings
114 reviews
🔧 Utilities
💼 Business
Free

Details

  • Released
  • Updated
  • August 18, 2021
  • August 19, 2026

Features

Developer

Smart Energy Systems LLC
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About

Manage your natural gas account conveniently from your mobile device. View bills, track usage, make payments, and enroll in helpful programs like AutoPay and Budget Plan. Access your account anytime, anywhere.

✓Pay bills and view payment history
✓Start, stop, or move natural gas service
✓Enroll in billing and payment programs
✓View energy usage history
✓Compare month-over-month usage
✓Download PDF bills
✓Manage multiple accounts
✓Secure login with Touch ID/Face ID
Show original description

What users say about Columbia Gas

Reviews of Columbia Gas are mixed: the Utilities app is rated 4.8/5 from 51K App Store ratings. What users like most: easy to use app, convenient bill payment. Top complaints: frequent app crashes and service outages, security issues with login and biometrics. Summarized from real user reviews.

Positive things

  • 👍Easy to use app
  • 🚀Convenient bill payment
  • 💡Helpful features like account management
  • 👍Consumer-friendly website
  • 🚀Quick and responsive

Negative things

  • 🐛Frequent app crashes and service outages
  • 🔒Security issues with login and biometrics
  • 💰Unexpected price increases and hidden fees
  • 🤔Inconsistent and confusing billing information
  • 👎Poor customer service and communication
See all reviews

What's New in Columbia Gas

1.42

August 19, 2026

This update includes bug fixes and a few small performance improvements.

User reviews

Most RecentHighest RatedLowest Rated

Worthless app

Wish I could give it 0 stars, but that isn’t possibly. Always slow, always overcharged by this company, and nothing ever works like it supposed to. If you can get gas from any other company then this place is recommended doing that.
69iswaytooamazing69iswaytooamazing

Bills

Budget billing I think is the better option. No surprise billing when you’re on a budget.
Steve’s airSteve’s air

Messed

They changed
again I have had to put all my bank information into the account again. Meanwhile unknownly they charged me a late fee. I have to separate gas bills and pay it regularly. They stink like sh.
UgtbkiddingmeUgtbkiddingme

Easy and Convenient

This app is easy and convenient allowing me to pay my bill on the go and not have to remember to pay it from my computer when I get home.
Lhost1960Lhost1960

review - too much money/month due

I realize Everything is more expensive; but we are on fixed income - gas bill keeps increasing, please lower our cost. We do Not use that much gas.
salzciaksalzciak
See 109 more reviews

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User experience

🐞

Reported Bugs

3 issues

Login and biometric authentication failures

Bug

Billing information not accurately reflected

Bug

App force-closing when accessing certain features

Bug
✨

Requested Features

4 requests

Ability to save/download bills

Feature

Integration with digital wallets and payment methods

Feature

Improved navigation and user experience

Feature

Real-time account updates and notifications

Feature

FAQ

What can I do with the Columbia Gas app?

The app allows you to manage your natural gas account with convenience and control. You can easily view and pay your bills, check your energy usage history, and compare it month-over-month. It also enables you to start, stop, or move your natural gas service and enroll in various billing and payment programs.

Is the Columbia Gas app free to download and use?

Yes, the Columbia Gas Mobile App is free to download and use. There are no charges associated with downloading or accessing the core features of the application.

What are the key features for managing my bill?

You can view your current bill, download a PDF of your bill, and view your payment history. The app also allows you to enroll in programs like AutoPay, Budget Plan, and Paperless Billing for easier bill management.

Can I manage multiple accounts through the app?

Yes, the app is designed to help you manage multiple accounts from within a single application. This makes it convenient for users who have more than one natural gas service account with Columbia Gas.

How does the app help with energy usage tracking?

The app provides access to your energy usage history, allowing you to see how much energy you've consumed. You can also compare your usage from one month to the next, which can help you identify patterns and potential areas for conservation.