LG&E KU ODP vs Columbia Gas
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
LG&E KU ODP
Manage your utility accounts with ease. Pay bills, track power outages, view usage history, and update account information. Secure login options are available for all customers.
- Pay bills with multiple methods
- View bill and payment history
- Set up bill reminders
- Report and track power outages
- View monthly energy usage
- Manage account details
- Secure login with biometrics
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The LG&E, KU and ODP mobile app is provided at no cost to customers (residential and most small businesses) and gives you the ability to pay your bill, view bill and payment history, set up bill reminders and paperless billing, view monthly usage, report and track power outages, manage your account, and more. Access your account(s) with ease - securely log in utilizing password, face ID™ or fingerprint/touch ID™. Features include: Paying your Bill: • Effortlessly pay your bill using your bank account, credit/debit card, Amazon Pay, PayPal and Venmo • Check your account balance • Review payment history • Manage payments – one time and Auto Pay • Manage notifications (for your bills, power outages, and other service requests) • Sign up for paperless billing Outage Information: • Report and track outages • Guest users can report outages without logging in • View outage status • Get up-to-date information from our outage map, with or without logging in Account Details: • View your bill • Manage phone number(s) and email address(es) • View a graph of your energy usage for the last 12 months • Check the status of your account(s) • Easily move between your utility accounts using the account selection at the top of the screen Contact Us: • Customer Service by phone or email
Columbia Gas
Manage your natural gas account conveniently from your mobile device. View bills, track usage, make payments, and enroll in helpful programs like AutoPay and Budget Plan. Access your account anytime, anywhere.
- Pay bills and view payment history
- Start, stop, or move natural gas service
- Enroll in billing and payment programs
- View energy usage history
- Compare month-over-month usage
- Download PDF bills
- Manage multiple accounts
- Secure login with Touch ID/Face ID
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We want to make things easier for YOU! Convenience. Control. Choice. Download the free Columbia Gas Mobile App today and customize your account so it’s perfect for YOU. Easily view your bill, check usage or make a payment. Enroll in programs like AutoPay, Budget Plan and many more. From anywhere, at any time! Features include: ACCOUNT MANAGEMENT • Pay bills and view payment history • Start, stop or move your natural gas service • View payment history • Enroll in our billing and payment programs like AutoPay, Budget Plan and Paperless Billing USAGE INFORMATION • See your energy usage history • Compare your month-over-month usage CONVENIENCE • Download a PDF of your bill • Manage multiple accounts from within the app • Easily log in with Touch ID®/Face ID® • Select "Remember me" for easy login
Screenshots
Verdict
LG&E KU ODP and Columbia Gas both sit at 4.8 stars, but that hides the real split: 72% of LG&E KU ODP's written reviews are positive against 48% of Columbia Gas's. Columbia Gas's advantage is update cadence (monthly vs every 3 months) and iOS requirement (14.0 vs 16.0). On price, rating, ratings volume and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.8 for LG&E KU ODP against 4.8 for Columbia Gas. Both are backed by a comparable volume of ratings — 25K and 51K respectively. Written reviews are what separate them: 72% of LG&E KU ODP's written reviews are positive against 48% of Columbia Gas's.
LG&E KU ODP ships an update every 3 months, Columbia Gas monthly. Both last shipped on September 24, 2026.
| Parameter | LG&E KU ODP | Columbia Gas |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (25K ratings) — better | 4.8 (51K ratings) |
| Positive reviews | 72.4% of reviews — better | 47.8% of reviews |
| Number of ratings | 25K | 51K — better |
| Update frequency | Every 3 months | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone, iPod — better |
| Requires iOS | 16.0 | 14.0 — better |
| Further details — not scored | ||
| Size | 29 MB | 33 MB |
| Age rating | 4+ | 4+ |
| Developer | LG&E AND KU ENERGY LLC | Smart Energy Systems LLC |
Customer experience
LG&E KU ODP
Columbia Gas
User reviews
LG&E KU ODP
From 25K App Store ratingsWhat we love
- 🚀 Easy to use
- 👍 User-friendly interface
- 💡 Convenient bill payment
- 🚀 Quick and simple
- 👍 Straightforward navigation
Room to improve
- 🐛 Occasional login issues
- 🐛 Unreliable outage reporting
- 🐛 Delayed payment processing
- 🐛 Inconsistent app performance
- 🐛 Blank screens after payment
Columbia Gas
From 51K App Store ratingsWhat we love
- 👍 Easy to use app
- 🚀 Convenient bill payment
- 💡 Helpful features like account management
- 👍 Consumer-friendly website
- 🚀 Quick and responsive
Room to improve
- 🐛 Frequent app crashes and service outages
- 🔒 Security issues with login and biometrics
- 💰 Unexpected price increases and hidden fees
- 🤔 Inconsistent and confusing billing information
- 👎 Poor customer service and communication
Bugs and requests
LG&E KU ODP
Reported bugs
5 issues- Login credentials not working
- Outage status not reflecting reality
- Delayed payment withdrawal from accounts
- Blank screens after attempting payment
- Outdated account information causing issues
Requested features
5 requests- Add self-service meter reading
- Improve payment processing speed
- Enhance outage reporting accuracy
- Provide current usage information
- Optimize app for larger screens
Columbia Gas
Reported bugs
3 issues- Login and biometric authentication failures
- Billing information not accurately reflected
- App force-closing when accessing certain features
Requested features
4 requests- Ability to save/download bills
- Integration with digital wallets and payment methods
- Improved navigation and user experience
- Real-time account updates and notifications
In-app purchases
LG&E KU ODP
No in-app purchases
Columbia Gas
No in-app purchases
