Apple Support

Apple Support

We’re here to help

33K ratings
1998 reviews
Free

Details

  • Released
  • Updated
  • June 13, 2018
  • August 17, 2026

Features

Apple Support screenshot #1 for iPhone
Apple Support screenshot #2 for iPhone
Apple Support screenshot #3 for iPhone
Apple Support screenshot #4 for iPhone
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About

Access personalized solutions for all your Apple products and services in one convenient app. Troubleshoot issues with guided steps, chat with support, manage subscriptions, reset passwords, and find nearby service locations for Genius Bar appointments.

Personalized product solutions
Subscription management
Password reset
Live chat support
Step-by-step troubleshooting
Service location finder
Genius Bar reservation booking
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What users say

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What's New in Apple Support

5.16.1

August 17, 2026

• Performance enhancements and bug fixes

User reviews

List

Favorite

Apple

Apple’s software updates take forever . I live in an area where AT&T cannot supply WiFi so I have to go to Giant Eagle for updates. Today’s update caused me to wait more than 11/2 hours. I have a sick dog at home & could not leave until the update was completed. I hate Apple’s updates. Why don’t they just fix the bugs instead of adding unnecessary features. Sick of poor service. You can’t talk to a human being & they only give you a few options for troubleshooting. I regret buying my iPhone.
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Apple ai is so backwards

Apple ai is so behind

Ripoff

I canceled an app 3-4 weeks ago and then 3 weeks later I still got charged $30, apple wouldn’t even let me download an app until that was paid and they just automatically took it out of my account on my payday, no matter who I talk to Apple can’t seem to refund me even tho they admit it’s a mistak. absolute garbage. How can a human not refund me? Is it all run by AI or something?….ive been an Apple person my whole life and seriously considering leaving them. It’s not about the $30 at this point it’s the principle
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Auto correct

Not good
Is it just me or does Apples auto correct constantly mess up? I can’t type anything without having to go back and fix what the auto correct does! Frustrating

Developer apps

User experience

🐞

Reported Bugs

3 issues

App not compatible with older iOS versions

Bug

Issues with sending and receiving images in chat

Bug

Inconsistent behavior when trying to reset devices

Bug

Requested Features

3 requests

Ability to download all iCloud data to external storage

Feature

More options for managing parental controls

Feature

Better integration with other Apple services

Feature

FAQ

What can I do with the Apple Support app?

The Apple Support app provides personalized solutions for all your Apple products and services. You can learn how to manage subscriptions, reset your Apple Account password, troubleshoot issues with guided steps, chat with support, and find nearby locations to book Genius Bar or Apple Authorized Service Provider appointments.

Do I need to buy an AppleCare+ plan to use the app?

No, you are not required to purchase an AppleCare+ plan to use the Apple Support app. The app is available to all Apple product owners seeking support, regardless of whether they have an AppleCare+ plan.

How do I book a Genius Bar appointment through the app?

The Apple Support app can help you find a nearby store for Genius Bar or Apple Authorized Service Provider appointments. Once you find a location, the app can assist you in booking a reservation to ensure you get the help you need.

Is the Apple Support app available in all countries?

The Apple Support app, AppleCare plans, and certain features within the app and/or AppleCare plans are only available in select countries or regions. Availability may vary depending on your location.

How is the app monetized?

The application itself is free to download and use. However, it does facilitate in-app purchases for AppleCare+ plans, which are optional services for extended product support and coverage.