Apple Support

Apple Support

We’re here to help

32K ratings
1599 reviews
Free
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Details

  • Released
  • Updated
  • December 14, 2016
  • July 15, 2026

Features

Apple Support screenshot #1 for iPhone
Apple Support screenshot #2 for iPhone
Apple Support screenshot #3 for iPhone
Apple Support screenshot #4 for iPhone
Apple Support screenshot #5 for iPhone
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About

Access personalized solutions for all your Apple products and services in one convenient app. Troubleshoot issues with guided steps, chat with support, manage subscriptions, reset passwords, and find nearby service locations for Genius Bar appointments.

Personalized product solutions
Subscription management
Password reset
Live chat support
Step-by-step troubleshooting
Service location finder
Genius Bar reservation booking
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What users say

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+1

What's New in Apple Support

5.15.1

July 15, 2026

• Performance enhancements and bug fixes

User reviews

Recuperar mi cuenta

Recuperar mi cuenta

Impossible to connect to a person

They also don’t care if u went in and canceled the app it still hits ur account 24/7 so keep ur account closed and they make it impossible to connect to a real person.

ios 27 new split screen

I would like to request Split Screen multitasking for iPhone, especially for Pro Max models with larger displays. Many users would benefit from being able to use two apps at the same time, similar to the feature available on iPad and many Android phones.

Being denied access

I’m not allowed to download this app ( which isn’t age restricted) until I give up my legal rights to not upload my identification. Saying that it’s the law in Texas does not apply to me in Minnesota and I will not be deceived into voluntarily, giving up my rights to privacy. Whatever you want my id for that’s not covered by law in Minnesota please remove my data from and let me use the service I pay for.
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Gross Disappointment

I pay $15 a month to Apple to back up my devices. I would have thought that includes everything on the device. So from the beginning…I take photos with my iPhone and set up a folder on the iPhone to be able to quickly access those photos. I diligently back up but I make the mistake of pressing yes to the syncing feature which now slows everything down and blank spots and blank folder appear where photos were. Apparently loading time over the outage prone Australian Telstra network. I opt out of the sync feature. Now the photos in the folders created on the iPhone are gone. All blank folders and simple searches on both my $1900 iPad and this $1500 iPhone do not work anymore. WHERE ARE MY PICTURES, WHERE ARE THEY APPLE. I have 512 g of storage on this iPhone. Gross Disappointment.
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Developer apps

User experience

🐞

Reported Bugs

3 issues

App not compatible with older iOS versions

Bug

Issues with sending and receiving images in chat

Bug

Inconsistent behavior when trying to reset devices

Bug

Requested Features

3 requests

Ability to download all iCloud data to external storage

Feature

More options for managing parental controls

Feature

Better integration with other Apple services

Feature

FAQ

What can I do with the Apple Support app?

The Apple Support app provides personalized solutions for all your Apple products and services. You can learn how to manage subscriptions, reset your Apple Account password, troubleshoot issues with guided steps, chat with support, and find nearby locations to book Genius Bar or Apple Authorized Service Provider appointments.

Do I need to buy an AppleCare+ plan to use the app?

No, you are not required to purchase an AppleCare+ plan to use the Apple Support app. The app is available to all Apple product owners seeking support, regardless of whether they have an AppleCare+ plan.

How do I book a Genius Bar appointment through the app?

The Apple Support app can help you find a nearby store for Genius Bar or Apple Authorized Service Provider appointments. Once you find a location, the app can assist you in booking a reservation to ensure you get the help you need.

Is the Apple Support app available in all countries?

The Apple Support app, AppleCare plans, and certain features within the app and/or AppleCare plans are only available in select countries or regions. Availability may vary depending on your location.

How is the app monetized?

The application itself is free to download and use. However, it does facilitate in-app purchases for AppleCare+ plans, which are optional services for extended product support and coverage.