Apple Support

Apple Support

We’re here to help

34K ratings
2111 reviews
#7 in free Utilities
🔧 Utilities
Free

Details

Released
December 14, 2016
Updated
October 21, 2026

Features

Apple Support screenshot #1 for iPhone
Apple Support screenshot #2 for iPhone
Apple Support screenshot #3 for iPhone
Apple Support screenshot #4 for iPhone
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About

Access personalized solutions for all your Apple products and services in one convenient app. Troubleshoot issues with guided steps, chat with support, manage subscriptions, reset passwords, and find nearby service locations for Genius Bar appointments.

✓Personalized product solutions
✓Subscription management
✓Password reset
✓Live chat support
✓Step-by-step troubleshooting
✓Service location finder
✓Genius Bar reservation booking
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What users say about Apple Support

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What's New in Apple Support

5.17

October 21, 2026

• Added support for iOS 27.1 and iPhone Duo • Performance enhancements and bug fixes

Charts

Top Free

📊 7

Utilities

The app has maintained its position at 7 recently.

Last updated on October 30, 2026.

Top Free

📈 168+7

Global

This app rose +7 positions in Global chart.

Last updated on October 30, 2026.

User reviews

🎩🥾Shany grande🐵🐮🐻‍❄️🐑

🧦Tant mieux 243🐪🦭

Never buy apple

Two months ago an update to apple systems made my phone stop working. After dozens of hours in-store, call, and online support, they decided not to fix what they had broken. It was confirmed multiple times that this was Not a hardware issue (a problem with my phone itself) and I heard from verizon that this had happened to multiple other people in my area alone. Still, apple decided not to resolve this whatsoever. "Buy a new phone with applecare" is the only solution i am given. Sorry, no more apple products ever again. Windows and android here i come. Absolutely horrible.
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Non of apple support ever help

The only thing I ever got out support was the total opposite. It’s cause I’m indigenous person. Too much racist apple local support here in Edmonton. Too much stuff getting compromised and used for cyber bullying. I get death threats often from a neighbour on there computers. One old guy and the rest young. Idk it might be a cyber bullying ring. lol. But who cares what an indigenous person says about safety . The government has them killing us anyways. Local communities are very hateful towards indigenous peoples in there neighbourhoods. Be aware all of you it’s dangerous to be First Nations in Canada
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Deceptive adds

You need to review the ads that you allow and how they market themselves deceptively. I am no longer interested in Apple because your system stink

tech support

It sucks that there is no phone help

Developer apps

Featured on

User experience

🐞

Reported Bugs

3 issues

App not compatible with older iOS versions

Bug

Issues with sending and receiving images in chat

Bug

Inconsistent behavior when trying to reset devices

Bug
✨

Requested Features

3 requests

Ability to download all iCloud data to external storage

Feature

More options for managing parental controls

Feature

Better integration with other Apple services

Feature

FAQ

What can I do with the Apple Support app?

The Apple Support app provides personalized solutions for all your Apple products and services. You can learn how to manage subscriptions, reset your Apple Account password, troubleshoot issues with guided steps, chat with support, and find nearby locations to book Genius Bar or Apple Authorized Service Provider appointments.

Do I need to buy an AppleCare+ plan to use the app?

No, you are not required to purchase an AppleCare+ plan to use the Apple Support app. The app is available to all Apple product owners seeking support, regardless of whether they have an AppleCare+ plan.

How do I book a Genius Bar appointment through the app?

The Apple Support app can help you find a nearby store for Genius Bar or Apple Authorized Service Provider appointments. Once you find a location, the app can assist you in booking a reservation to ensure you get the help you need.

Is the Apple Support app available in all countries?

The Apple Support app, AppleCare plans, and certain features within the app and/or AppleCare plans are only available in select countries or regions. Availability may vary depending on your location.

How is the app monetized?

The application itself is free to download and use. However, it does facilitate in-app purchases for AppleCare+ plans, which are optional services for extended product support and coverage.