ASSA ABLOY Customer Support

ASSA ABLOY Customer Support

by SARGENT MANUFACTURING COMPANY

20 ratings
3 reviews
Free

Details

  • Released
  • Updated
  • August 13, 2015
  • September 26, 2022

Features

ASSA ABLOY Customer Support screenshot #1 for iPhone
iphone
ipad
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About

Connect with technical support representatives through real-time video streaming. Share your screen and annotate over the video to get assistance with product issues. Access customer service departments for help.

Real-time video streaming
Screen sharing
Video annotation
Direct access to support departments
Customer service assistance
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What's New in ASSA ABLOY Customer Support

6.0.98

September 26, 2022

General fixes, various improvements and library updates. -Faster load times. -Fixed bug with sending emails. -5g support for sharing videos. -Fixed bug with saving profile.

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User reviews

What a pile of junk

It says enter a valid email address I gave it one but it thinks because it has a lot of characters that it’s not valid calling their customer service well was kind of like calling DMV explained to the person what the app wasn’t working
and they kept asking or is it this app or is it that app no it’s this app it’s on your website and it doesn’t want to accept my email address can you assist oh you’ll have to contact emtek.com felt like saying well G didn’t I just do that thanks Emtek I’m trying to make my life easier and yours since I work with your product in the field
🤦‍♂️
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Response from developer

Hi, we apologize for any issue you might be having! You most likely have an empty space somewhere in the email. Could you send details of what you are experiencing to mariusz.gola@assaabloy.com or use the feedback feature inside the app to report such issues so we can get it fixed. Thank you.

Must have app for any access control installer!!

I'm so happy that our Assa Abloy rep told me about this app. So far,so good. Very rarely do I have to call tech support about something, but this will make life a lot easier. This can be priceless!

Chats logging out

Great app, I use it daily. However, I'd like to see the developers address the following: When using the 'chat' feature (on iPhone) the chat ends if I open another app. If I toggle over to an email and back, the chat has been ended by me. I'd like the chats to remain active even if I hop over to another app momentarily to retrieve information.
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Developer apps

FAQ

What is ASSA ABLOY Customer Support used for?

ASSA ABLOY Customer Support allows users to connect with technical support via real-time video streaming and screen sharing. This facilitates efficient troubleshooting and assistance with product issues.

Is ASSA ABLOY Customer Support free to use?

Yes, ASSA ABLOY Customer Support is available for free. There are no associated costs to download or use the application.

What devices are compatible with ASSA ABLOY Customer Support?

ASSA ABLOY Customer Support is compatible with iPhone, iPad, and iPod devices. It is designed for iOS users.

How often is ASSA ABLOY Customer Support updated?

The latest version of ASSA ABLOY Customer Support is 6.0.98, and it was last updated on September 26, 2022. Update frequency can vary based on developer releases.

What is the age rating for ASSA ABLOY Customer Support?

ASSA ABLOY Customer Support has an age rating of 4+. This indicates it is suitable for users aged four and above.

Can I share my screen with support representatives using ASSA ABLOY Customer Support?

Yes, a key feature of ASSA ABLOY Customer Support is the ability to share your screen in real time with technical support representatives. This aids in diagnosing and resolving issues.

Does ASSA ABLOY Customer Support have ads?

No, ASSA ABLOY Customer Support does not contain advertisements. The app is ad-free, providing an uninterrupted user experience.

How can I contact ASSA ABLOY Customer Support?

You can contact ASSA ABLOY Customer Support by downloading and using the app, which provides direct access to their Technical Support and Customer Service departments for real-time assistance.