ASSA ABLOY Customer Support vs HID Reader Manager
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ASSA ABLOY Customer Support
Connect with technical support representatives through real-time video streaming. Share your screen and annotate over the video to get assistance with product issues. Access customer service departments for help.
- Real-time video streaming
- Screen sharing
- Video annotation
- Direct access to support departments
- Customer service assistance
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This app provides access for the listed ASSA ABLOY Technical Support and Customer Service departments with the ability to share and annotate over real time video stream with our Technical Support Representatives.
HID Reader Manager
This app simplifies the management of compatible HID readers. It allows administrators to configure settings, update firmware, and export reader status. Users can also upgrade readers to support Bluetooth and OSDP.
- Configure reader settings
- Upgrade reader firmware
- Inspect and export reader status
- Enable Bluetooth support
- Enable OSDP support
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HID Reader Manager streamlines management of compatible HID Signo, iCLASS SE® and multiCLASS SE readers in the field. Administrators can easily adjust configuration settings, upgrade firmware, inspect and export current reader status, and upgrade compatible readers to support Bluetooth and/or OSDP. -Bluetooth is used to communicate with the reader hardware. If Bluetooth is not enabled communication to readers will not function. -Calendar is used to log the error/information. If Calendar is not enabled logging will not function. -Location is used to obtain the location of the Reader for administration purpose and improving user experience. If Location is not enabled communication to readers will not function.
Screenshots
Verdict
The clearest difference is review sentiment: ASSA ABLOY Customer Support at 67% against HID Reader Manager's 12%. ASSA ABLOY Customer Support also leads on rating (4.2 vs 2.6) and iOS requirement (11.0 vs 14.0). On price, ratings volume, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
ASSA ABLOY Customer Support holds the better App Store score, 4.2 against 2.6. Both are backed by a comparable volume of ratings — 20 and 26 respectively. Written reviews point the same way: 67% of ASSA ABLOY Customer Support's written reviews are positive against 12% of HID Reader Manager's.
Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on October 3, 2026 and October 12, 2026 respectively.
| Parameter | ASSA ABLOY Customer Support | HID Reader Manager |
|---|---|---|
| Price | Free | Free |
| Rating | 4.2 (20 ratings) — better | 2.6 (26 ratings) |
| Positive reviews | 66.7% of reviews — better | 11.5% of reviews |
| Number of ratings | 20 | 26 — better |
| Update frequency | Every 2 months | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 11.0 — better | 14.0 |
| Further details — not scored | ||
| Size | 40 MB | 258 MB |
| Age rating | 4+ | 4+ |
| Developer | AssaAbloy | HID Global |
Customer experience
ASSA ABLOY Customer Support
HID Reader Manager
In-app purchases
ASSA ABLOY Customer Support
No in-app purchases
HID Reader Manager
No in-app purchases
Questions
Is ASSA ABLOY Customer Support free?
Is HID Reader Manager free?
Which has better reviews, ASSA ABLOY Customer Support or HID Reader Manager?
Do ASSA ABLOY Customer Support or HID Reader Manager have ads?
Which is updated more often, ASSA ABLOY Customer Support or HID Reader Manager?
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