ASSA ABLOY Customer Support vs System Surveyor 2.0
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ASSA ABLOY Customer Support
Connect with technical support representatives through real-time video streaming. Share your screen and annotate over the video to get assistance with product issues. Access customer service departments for help.
- Real-time video streaming
- Screen sharing
- Video annotation
- Direct access to support departments
- Customer service assistance
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This app provides access for the listed ASSA ABLOY Technical Support and Customer Service departments with the ability to share and annotate over real time video stream with our Technical Support Representatives.
System Surveyor 2.0
Design and plan physical security systems with this app. Upload floor plans, add device icons with coverage areas, capture photos, and automate a bill of materials. Collaborate with others and generate professional reports without paper.
- Upload floor plans or use Google Maps
- Drag-and-drop security device icons
- Capture photos and associate with elements
- Automate bill of materials
- Real-time collaboration
- Offline mode for field use
- Generate professional PDF reports
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System Surveyor 2.0 is the next generation of the security industry’s favorite mobile app for site surveys and physical security system design. Upload a floor plan in minutes, scale it, drag-and-drop pre-made icons of security devices showing coverage areas, instantly capture photos, automate a bill of materials and collaborate to build an accurate, detailed physical security system. You’ll look professional and save time without the hassle of paper floor plans, photo uploads, and emailing PDFs. Sign Up: https://systemsurveyor.com/free-trial-8 Thousands of users use System Surveyor’s security system design software to design, plan, budget, implement and maintain life-cycle electronic security systems, low voltage systems and other technology systems and devices without relying on CAD. *NEW* Entirely redesigned, modernized app that makes the best-in-class site survey and security system design app even better for streamlining accurate, professional physical security system designs, proposals and lifecycle documentation. *NEW* Updated, refreshed intuitive User Interface for easy, seamless site surveys to capture all details in one place. *NEW* Higher resolution floor plans and Google Earth map integrations make security system designs fast, accurate and professional. *NEW* Improved Drawing Tools allow users to apply, modify shapes, lines & text quickly and easily. *NEW* Improved interactions allow users to move seamlessly between elements to adjust coverage areas or view element details. Top Features: SITE SURVEYS +Upload Floor Plans or use Google Maps™ integration +Drag & drop prebuilt security device icons and view area of coverage +Take photos and immediately associate them to security system elements and icons +Capture requirements specific to the security device +Offline mode for use in the field & quickly synchronize to the cloud for secure access SYSTEM DESIGN & BUDGETING +Design and connect various security system types +Use the enhanced Camera Advisor™ to select the right video surveillance camera with more resolution option and reverse calculations to determine pixels on target for a given camera resolution +Select your favorite security equipment brands or build product packages and accessories +Automate security system design budgets with labor and device costs, set thresholds COLLABORATION +Invite internal and external participants for real-time security system design collaboration +Set user permissions with read and write capabilities +Share quality, professional reports +Invite Guest Users for subcontracting or other partnerships AUTOMATE A BILL OF MATERIALS +Drag, drop and automate a BOM +Add security device accessories +Export Element list to a spreadsheet, or third party applications via an API REPORTING +Professional, pre-packaged PDF reports +Excel exports +Branded reports +Share via platform securely INFOMASK for SECURE DEVICE INFORMATION +Capture and encrypt with permission-based access +IP Addresses, Passwords and key device information +Associated directly with mapped security devices LIFE-CYCLE MAINTENANCE & DIGITAL AS-BUILTS +Capture details for security device and system maintenance and inspection +Set critical dates for installation, maintenance or warranty expiration dates SYSTEM TYPES WITH PRE-BUILT ELEMENT ICONS: Electronic security, access control, video surveillance CCTV, intrusion detection, audio/visual, fire alarm, IT, healthcare systems, cable infrastructure, communications, building management, facility equipment and more. BENEFITS: System Integrators reduce sales cycles with decision-ready proposals going from days to hours. Technology managers share security system designs with stakeholders, improve budgeting, planning, and asset management. Improve collaboration across the ecosystem to deliver better physical security systems.
Screenshots
Verdict
The clearest difference is rating: ASSA ABLOY Customer Support at 4.2 against System Surveyor 2.0's 3.6. ASSA ABLOY Customer Support also leads on review sentiment (67% vs 25%) and iOS requirement (11.0 vs 15.0). On price, ratings volume, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
ASSA ABLOY Customer Support holds the better App Store score, 4.2 against 3.6. Both are backed by a comparable volume of ratings — 21 and 15 respectively. Written reviews point the same way: 67% of ASSA ABLOY Customer Support's written reviews are positive against 25% of System Surveyor 2.0's.
ASSA ABLOY Customer Support ships an update every 2 months, System Surveyor 2.0 monthly. Both last shipped on October 24, 2026.
| Parameter | ASSA ABLOY Customer Support | System Surveyor 2.0 |
|---|---|---|
| Price | Free | Free |
| Rating | 4.2 (21 ratings) — better | 3.6 (15 ratings) |
| Positive reviews | 66.7% of reviews — better | 25.0% of reviews |
| Number of ratings | 21 — better | 15 |
| Update frequency | Every 2 months | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 11.0 — better | 15.0 |
| Further details — not scored | ||
| Size | 40 MB | 105 MB |
| Age rating | 4+ | 4+ |
| Developer | AssaAbloy | System Surveyor, Inc. |
Customer experience
ASSA ABLOY Customer Support
System Surveyor 2.0
In-app purchases
ASSA ABLOY Customer Support
No in-app purchases
System Surveyor 2.0
No in-app purchases
Questions
Is ASSA ABLOY Customer Support free?
Is System Surveyor 2.0 free?
Which has better reviews, ASSA ABLOY Customer Support or System Surveyor 2.0?
Do ASSA ABLOY Customer Support or System Surveyor 2.0 have ads?
Which is updated more often, ASSA ABLOY Customer Support or System Surveyor 2.0?
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