Comparison

ASSA ABLOY Customer Support vs Paxton Installer

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

ASSA ABLOY Customer Support

Connect with technical support representatives through real-time video streaming. Share your screen and annotate over the video to get assistance with product issues. Access customer service departments for help.

Highlights
  • Real-time video streaming
  • Screen sharing
  • Video annotation
  • Direct access to support departments
  • Customer service assistance
Features
Read full description

This app provides access for the listed ASSA ABLOY Technical Support and Customer Service departments with the ability to share and annotate over real time video stream with our Technical Support Representatives.

About

Paxton Installer

This app provides professional installers with quick access to product information, news, and troubleshooting tools for security solutions. It also features a rewards program for scanning installed products to earn points and increase partner status.

Highlights
  • Paxton Rewards Program
  • Product information lookup
  • Latest news updates
  • Troubleshooting knowledge base
  • Distributor locator
  • Contact support information
Features
Read full description

Paxton is a market leader in Access Control and building security solutions. The Installer App has been designed with our global network of professional installers in mind. In addition to a brand new Paxton Reward program, it provides quick and easy access to a wealth of product information including instructions, data sheets, applications notes, videos, news as well as introducing some handy new tools to make the installation of Paxton products even easier. Here's a list of some of the features you'll have access to when using the app: • NEW Paxton Rewards Program – Scan your Paxton products as you install them to earn points, increase your Paxton Partner status and then spend those points on Paxton products and other branded merchandise. • Product Info - Quickly locate the latest product information by either scanning the bar code, browsing using our quick search tool or entering the serial number or product description. • News - Stay up to date on the latest Paxton news. From new product releases to popular integrations you’ll see it here first! • Knowledge base - Search through our comprehensive knowledge base designed to help you troubleshoot common problems onsite. • Contact Us - We have a world class support team waiting to take your call, so if you can't find what you're looking for in the app, use this tool to find the contact information for your region. • Distributors - Paxton products are sold through a global network of market leading distributors. Use this tool to quickly identify the distributors we sell through within your region.

Screenshots

ASSA ABLOY Customer Support1 screens
Paxton Installer4 screens

Verdict

The call

The clearest difference is rating: Paxton Installer at 4.8 against ASSA ABLOY Customer Support's 4.2. Paxton Installer also leads on review sentiment (100% vs 67%). ASSA ABLOY Customer Support's advantage is iOS requirement (11.0 vs 15.0). On price, ratings volume, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Paxton Installer holds the better App Store score, 4.8 against 4.2. Both are backed by a comparable volume of ratings — 21 and 54 respectively. Written reviews point the same way: 67% of ASSA ABLOY Customer Support's written reviews are positive against 100% of Paxton Installer's.

UpkeepUpdate frequency

ASSA ABLOY Customer Support ships an update every 2 months, Paxton Installer every 6 weeks. The most recent releases landed on October 24, 2026 and October 21, 2026 respectively.

Scorecard3 real differences · 7 level
ASSA ABLOY Customer Support versus Paxton Installer: the parameters behind the verdict, then further details
ParameterASSA ABLOY Customer SupportPaxton Installer
PriceFreeFree
Rating4.2 (21 ratings)4.8 (54 ratings) — better
Positive reviews66.7% of reviews100.0% of reviews — better
Number of ratings2154 — better
Update frequencyEvery 2 monthsEvery 6 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone, iPod
Requires iOS11.0 — better15.0
Further details — not scored
Size40 MB357 MB
Age rating4+4+
DeveloperAssaAbloyPaxton Access Ltd

Customer experience

ASSA ABLOY Customer Support

All ratings20 ratings
Positive75.0%
Neutral5.0%
Negative20.0%
Written reviews3 reviews
Positive66.7%
Neutral0.0%
Negative33.3%

Paxton Installer

All ratings54 ratings
Positive96.3%
Neutral1.9%
Negative1.9%
Written reviews3 reviews
Positive100.0%
Neutral0.0%
Negative0.0%

In-app purchases

None

ASSA ABLOY Customer Support

No in-app purchases

None

Paxton Installer

No in-app purchases

Questions

Is ASSA ABLOY Customer Support free?
ASSA ABLOY Customer Support is free to download, with no in-app purchases.
Is Paxton Installer free?
Paxton Installer is free to download, with no in-app purchases.
Which has better reviews, ASSA ABLOY Customer Support or Paxton Installer?
Paxton Installer is rated higher. ASSA ABLOY Customer Support averages 4.2 out of 5 from 21 ratings, while Paxton Installer averages 4.8 from 54 ratings.
Do ASSA ABLOY Customer Support or Paxton Installer have ads?
Neither ASSA ABLOY Customer Support nor Paxton Installer shows ads.
Which is updated more often, ASSA ABLOY Customer Support or Paxton Installer?
ASSA ABLOY Customer Support ships an update every 2 months, and Paxton Installer every 6 weeks. Most recently, ASSA ABLOY Customer Support was updated on October 24, 2026 and Paxton Installer on October 21, 2026.

Other comparisons