ASSA ABLOY Customer Support vs Paxton Installer
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ASSA ABLOY Customer Support
Connect with technical support representatives through real-time video streaming. Share your screen and annotate over the video to get assistance with product issues. Access customer service departments for help.
- Real-time video streaming
- Screen sharing
- Video annotation
- Direct access to support departments
- Customer service assistance
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This app provides access for the listed ASSA ABLOY Technical Support and Customer Service departments with the ability to share and annotate over real time video stream with our Technical Support Representatives.
Paxton Installer
This app provides professional installers with quick access to product information, news, and troubleshooting tools for security solutions. It also features a rewards program for scanning installed products to earn points and increase partner status.
- Paxton Rewards Program
- Product information lookup
- Latest news updates
- Troubleshooting knowledge base
- Distributor locator
- Contact support information
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Paxton is a market leader in Access Control and building security solutions. The Installer App has been designed with our global network of professional installers in mind. In addition to a brand new Paxton Reward program, it provides quick and easy access to a wealth of product information including instructions, data sheets, applications notes, videos, news as well as introducing some handy new tools to make the installation of Paxton products even easier. Here's a list of some of the features you'll have access to when using the app: • NEW Paxton Rewards Program – Scan your Paxton products as you install them to earn points, increase your Paxton Partner status and then spend those points on Paxton products and other branded merchandise. • Product Info - Quickly locate the latest product information by either scanning the bar code, browsing using our quick search tool or entering the serial number or product description. • News - Stay up to date on the latest Paxton news. From new product releases to popular integrations you’ll see it here first! • Knowledge base - Search through our comprehensive knowledge base designed to help you troubleshoot common problems onsite. • Contact Us - We have a world class support team waiting to take your call, so if you can't find what you're looking for in the app, use this tool to find the contact information for your region. • Distributors - Paxton products are sold through a global network of market leading distributors. Use this tool to quickly identify the distributors we sell through within your region.
Screenshots
Verdict
The clearest difference is rating: Paxton Installer at 4.8 against ASSA ABLOY Customer Support's 4.2. Paxton Installer also leads on review sentiment (100% vs 67%). ASSA ABLOY Customer Support's advantage is iOS requirement (11.0 vs 15.0). On price, ratings volume, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Paxton Installer holds the better App Store score, 4.8 against 4.2. Both are backed by a comparable volume of ratings — 21 and 54 respectively. Written reviews point the same way: 67% of ASSA ABLOY Customer Support's written reviews are positive against 100% of Paxton Installer's.
ASSA ABLOY Customer Support ships an update every 2 months, Paxton Installer every 6 weeks. The most recent releases landed on October 24, 2026 and October 21, 2026 respectively.
| Parameter | ASSA ABLOY Customer Support | Paxton Installer |
|---|---|---|
| Price | Free | Free |
| Rating | 4.2 (21 ratings) | 4.8 (54 ratings) — better |
| Positive reviews | 66.7% of reviews | 100.0% of reviews — better |
| Number of ratings | 21 | 54 — better |
| Update frequency | Every 2 months | Every 6 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 11.0 — better | 15.0 |
| Further details — not scored | ||
| Size | 40 MB | 357 MB |
| Age rating | 4+ | 4+ |
| Developer | AssaAbloy | Paxton Access Ltd |
Customer experience
ASSA ABLOY Customer Support
Paxton Installer
In-app purchases
ASSA ABLOY Customer Support
No in-app purchases
Paxton Installer
No in-app purchases
Questions
Is ASSA ABLOY Customer Support free?
Is Paxton Installer free?
Which has better reviews, ASSA ABLOY Customer Support or Paxton Installer?
Do ASSA ABLOY Customer Support or Paxton Installer have ads?
Which is updated more often, ASSA ABLOY Customer Support or Paxton Installer?
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