DelightChat vs DoubleTick

Grow your brand with delightful customer service using DelightChat (Delight Chat). Reply to customers across WhatsApp, Instagram, Facebook & Emails, view order data from Shopify, and collaborate with your team on customer issues. All from one dashboard. Say hello to DelightChat, a ridiculously easy-to-use customer service tool tailor-made for eCommerce brands with powerful features. Never miss a customer query across any channel Connect all your customer support channels to DelightChat and respond to customers from the same screen. Easily collaborate with your team Leave private notes, assign relevant customer queries and more and make team collaboration seamless. Easily access order data from Shopify DelightChat can match an incoming customer query to your Shopify customer database and show customer & order details on the dashboard! Reply swiftly using macros DelightChat’s Fast Reply (aka macros) allows you to create pre-made templates to common queries so that you can answer them in 2-clicks. We love feedback and our team reads every support ticket. If you wish to see a feature on the app, feel free to let us know!

DoubleTick is the most powerful mobile-friendly WhatsApp business API powered marketing and CRM tool designed to empower your sales engine. Leverage its simple yet powerful conversational commerce features to boost your sales rate in no time. DoubleTick offers an end-to-end Whatsapp API business solution. This WhatsApp business API powered CRM intelligently stores and manages your customer information and efficiently caters to their needs. This comes enclosed with top-notch features such as a cloud-based team inbox, broadcast and bulk messaging, chatbot, dynamic catalogue, real-time ticket management, in-depth analytics & reports and many more. Invite Members with Specific Role-based Access Control Create teams for your salesperson and define roles. It also means assigning tickets to the team members to address customers’ queries. Detailed Productivity Reports Measure your sales team's performance by analysing their response time and quality. A real-time report will help you better manage, execute, and analyse sales. An in-depth insight will empower you to improve your leads conversion rate, improve campaign quality and team performance. Automatically Save Customers Details in the Database Now save yourself from the hassle of saving customers' details over and again. DoubleTick automatically saves customers' details for you such as name, phone number, type of customer, nature of business interest, chat history, customer journey and so on. WhatsApp Automation Get WhatsApp chatbot API and fulfil your customer's expectations and needs by setting auto-replies to their queries. Set custom message templates and auto-messaging with a CTA button for different ranges of queries. Broadcast and Bulk WhatsApp Messaging Customer engagement and product promotions are fun now with bulk WhatsApp messaging! Save time and increase productivity by sending messages to multiple end-users in one go. Also, either you create a WhatsApp broadcast group or let the system create it for you based on the events. The best part, the message will be delivered to your customer's inbox individually offering them a personalised commerce experience. Centralised WhatsApp Channel Managing customers' queries becomes hassle-free as the entire team will have a unified WhatsApp channel to Interact with the customers that can be accessed with an unlimited number of devices. Now respond to 1000s of customer queries in a second. Cloud-based Team Inbox Have a robust communication system in place by offering a cloud-based inbox for every salesperson that can be accessed at diverse roles. Re-engage Your Customers Lure your customers by sending them notifications on the latest designs, special offers, and much more. You could also configure a template by adding attractive images, descriptions, and prices. Boost Engagement and Relationships Never miss an opportunity to get to know your customers better. Contact your customers individually and reinforce a positive relationship. Easy Native Integration Choose your favourite tool and integrate it with DoubleTick just in a few clicks. Simple and Mobile-friendly DoubleTick is made to offer you a robust mobile experience where you can manage and control all your business through your smartphone. The intuitive user interface makes it easy to navigate across the feature boards. You can purchase an auto-renewing or non-reviewing subscription via In-App Purchase. The price of the subscription varies by country and there are two options: - Standard monthly subscription for $24.99 or yearly for $199.99 - Pro monthly subscription for $29.99 or yearly for $299.99 Your subscription will be charged to your iTunes account upon confirmation of purchase and will automatically renew for the selected duration unless auto-renew is turned off at least 24 hours before the current period ends. Privacy policy: https://doubletick.io/privacy-policy Terms and conditions: https://doubletick.io/terms-and-condition