Paiactive User Reviews

Top reviews

Bad app

This is a bad app. It’s like it’s outdated and need to be updated. Fix it or get it outta the App Store.

Bug

Impossible to Connect???

Z Mc

Terrible app. Doesn’t let you register and then the watch is useless. Such a shame as the watch looks lovely but I didn’t buy it as a bracelet.

Not working

This app is really really bad!! I bought a watch and now the paring has stopped!
The developer website is non existent and I have no way on updating my watch. Who ever developed this is really bad!! Don’t use this or buy watch! Now I am stuck with watch I CANNOT update!!! Scams!!!

Rdx smart rope

Trying to connect the smart rope to this app is ridiculous just won’t pair! This app is terrible!
Multiple attempts and still zero luck

T20L Smart Rope Does Not Pair

Didn’t get a chance to use the app or the T20L Smart Rope as the device refused to pair. After 10 attempts, I boxed it back up for return.

AVOID - Do NOT recommend!

Would give 0

QR scanner didn’t work despite following directions clearly

Where is the code to register?

Got my watch, but to login app is asks for a code, where do i get it?

Help

How do I change wallpaper of homescreen?

More health check control from the mobile app.

Would be nice to be able to check health parameters from the mobile app. For example start a blood pressure check or pulse.

Umidigi

Umidigi makes a great watch but this app leaves a lot to be desired it’s very slow syncing and the user interface is very limited too bad I can’t find any other app to work with my watch.

Your app sucks

Terrible app

Rubbish

App doesn’t work and there is no way of connecting the watch

Another month, another expired certificate

Update March 16, 2023: Expired certificate issue has been resolved again so the app is working again. It remains to be seen whether they've adequately addressed the problem so this doesn't cause an outage again in the future. I've left my previous review below because the rest still applies, but updated the app rating accordingly since it is functional again. For the exercise ball, it works well aside from being cloud tethered. I'd give it another star or two if they'd get rid of that requirement and have it store data locally on my device and only sync when necessary or available so the app always works regardless of their server infrastructure - that just isn't robust enough or reliable enough the way it's implemented today.

App doesn't track events without talking to their servers and their certificate expired again so it can't communicate with the servers. This means it doesn't keep records of what you're doing and you can't even see other workouts or any other data because apparently all of it lives in their cloud and nothing is kept on your device or your iCloud data for the app? Pretty annoying when you can fully automate certificate renewal for free these days. It doesn't speak highly of the development team or the company they're working for. I'm somewhat sure it'll be back up eventually but this is a very awful level of service to the customers who buy their products. As a suggestion, if it's not feasible to keep your infrastructure up and running reliably and responsively at this time, how about storing a local copy of the app data on the device and have it sync when it gets a good connection or the service isn't down or broken so that we can at least still use the app with your products? That would be a good middle ground.
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Not connecting

This watch is not connecting to this app, it will go on and off, and now it won’t connect to my steps or anything thus is my second watch and I unbinded my old one to get this one to work!!
Any advice February 2023

Connexion

Incapable de me connecter à mon compte sur Paiactive pour synchroniser ma montre. Ça ne fait que charger pour finalement dire que la requête a expiré.

Truly terrible app

I have been chatting with customer support for a week now trying to get the app to connect to my watch, and it hasn’t worked yet. It’s infuriating. The app shows “request times out” every time I try to do something, including stopping my phone from buzzing all night. The fact that there are this many bad reviews if their app and there have been no fixes yet says a lot about the company.
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Cannot start the application

Problems started when the original version of the app stopped linking with the Urun S watch. I then removed the app and reinstalled it. This time I cannot log into it or register it as new. I occasionally get a message stating that there is an SSL error during the login process. I am also asked to enter an unknown code if I want to register again.
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Not working

The app produces an SSL error when trying to register. Won’t work without account. Useless.

Awful

.