The best app to explain my issues!
Great App when it doesn’t freeze!
Highly Recommended
I’d like the option for a female model.
A Must Have App In 2024
Thrilled I found this app
This is exactly what I was looking for and more. I wanted to be able to track the different parts of my body that felt like I had sunburn to figure out what is causing my pain. This allows for that and more. Thanks for keeping this going!
Good, but would like more features
However, sometimes it’s difficult drawing accurately while you’re experiencing the pain, I wish I could do a pain map, which I can draw on to show these attributes, and then simply touch the one that’s affecting me at the time. Also, it would be useful to have a body outline which includes the skeleton, since a lot of my pain is skeletal.
Sometimes it’s vey difficult to explain to the dr. exactly where the pain is.
Thank you.
Not easy to add entries
Response from developer
MULTIPLE AREAS: As best we know the app does work with users who chart multiple pain types (based on internal and external testers who keep in touch with us). Because of your comments, we retested the app again and it does seem to work as designed allowing users to add multiple layers of distinct pain types, but even so, we may have missed something. Let me see if I can help trouble shoot the dysfunction you are experiencing. We would appreciate your reply. Could you email us the exact steps you are taking that leads to that dysfunction? Are you using the zoom feature when the problem occurs? If the answer is "Yes" (using zoom), are you using "double-tap" or "pinch" to zoom? Please also let us know: (1) what mobile device you are using; (2) what iOS the device is running; and, (3) which version of the app you have. There may be something unique (a malfunction) occurring with the specific "combination" of device, iOS, and app version you are using. Contact us at: administration@nanolume.com. DONE (LOCKED DATA): Once you tap "Done" the data is saved as your final entry. In that sense it is "locked", but you can go back and "Copy/Edit" a saved entry and then edit or delete any of the distinct layers you created in the previously saved entry -- you do not have to "start over" to edit a single layer of a saved entry with multiple layers. Tap on the info "i" icon in the top-left corner of the home screen (Entries/Charts screen), and look for "General Help" and scroll down to the section called "Viewing, Copying, Deleting, or Adding to the Contents of a Diary Entry." All saved layered data is stored as vector diagrams which means to edit a specific layer of pain within a saved entry having multiple layers, the user must: first, unlock all of the layers; choose the distinct layer they wish to change; delete that specific layer; redraw that same layer as wanted; "update" the calendar and time you want restored to that entry; and then, save your edit by pressing "Done". All of the other distinct layers within that entry will not be affected unless you also want to alter others before you tap "Done." FUNCTIONALITY. As best we know the app is fully functional. If we missed something, it is likely due to a unique combination of the specific device, iOS, and app version you are using, or maybe not. Either way, we would like to resolve the issues you are reporting. Please contact us at: administration@nanolume.com. Thank you.
Won’t work in landscape on iPad
Response from developer
Hello. The app is compatible with iPads and iPhones as best we know on all the devices we have tested. We are trying to understand what is not working for you. Could you send us the iPad model you are using and what Apple OS is installed? Please tell us which version of our app you are using. Please also tell us which screen is not working properly. The app has 6 main interactive screens: [1] Entries (portrait mode); [2] Charts (portrait mode); [3] Pain Type (portrait mode); [4] Pain Intensity (portrait mode); [5] Draw Your Pain (portrait mode); and, [6] Interactive Summary & Animation (landscape mode). These 6 screens are fixed in the modes indicated (in parentheses) because it would not be possible to fit all the required artwork, graphics, and other information needed into any other screen presentation mode and still maintain maximal visibility on small devices. Could you please send us a screenshot of the screen you are having a problem with? If we can see what's not working on your iPad, we will do our best to fix this for you. Please email us at: administration@nanolume.com. P.S. Do you mean you want us to unlock the forced portrait mode orientation of all portrait-mode oriented screens when the app is used on iPads?
Awesome App
I love the Customize Pain Type tile. You can add Female or Male to your unisex body image and appropriate body part. You can also make notes. All of it is easily exported to my medical team. It's been a game changer in my care. Thank you for all you do. All the improvements you have made for us.
Absolute Waste of money
Response from developer
It took us a while to identify what might be occurring as reported above, because as best we could determine the software was working correctly. After additional testing, we think we identified the above reported problem. If users try tapping the "Add Pain" button after selecting a pain type to draw, and then touch the screen with two fingers (intentionally or accidentally) which activates the pinch-to-zoom feature, the app will not allow the user to proceed because it is "waiting" for the user to draw the pain type chosen. It might seem that the app is not working correctly, but it is just "waiting" for the user to draw the location (outline) of the pain type selected. To resolve this issue, we added a pop-up in our latest version 4.14, that states: "ERROR. You must draw the location of the current pain type you selected. If this pain type is a mistake, touch the "Delete" button." The user can then delete the pain type selected (if it was accidentally chosen) or draw it, and then, tap the "Add Pain" button to proceed with the next pain type wanted. In our testing, version 4.14 has resolved the above user-reported problem. Please download version 4.14 and let us know if this is not the case. Thanks! Incidentally, we also added "Dark Mode" in our latest version.
Why is the pain chart only a man's body?
Response from developer
The human image we currently use offers users the ability to outline the region(s) where distinct types of pain are felt.
Good pain tracker app
The ability to draw on the area of pain is extremely helpful, and the menu for adding types of pain is very intuitive. The playback feature is a nice touch and the developer has put a lot of thought into making the app as feature rich and helpful as possible.
It’s good that it’s available on both iPhone and iPad, but it would be useful if you could link accounts across devices.
It would also be good if you could select more than one type of pain at once so that you don’t have to add each entry individually, but this is still a very solid app
Location not captured
Love this app
Positives and two deficiencies
However, for those instances in the late night or early morning when severe pain wakes you and you want to make an entry, the app does not do Dark Mode so the app will come on with daylight brightness and the person will have to wait for eyes to adjust to the illumination, and hope that anybody else who might be in the room is not awakened by the amount of light that pours out. Perhaps it is my fault that I cannot find the switch in preferences, nor can I find it in any settings inside the app. Dark mode has been around long enough that the app should have it as well. Deduct 1 star.
I upgraded from an iPad Mini (4G) to a new iPad Mini (6G) and migrated all the data. Some time later when I accessed Pain Tracker to view my data it was all gone. That is, it the app could not find any data and so it looked like all the data was gone. I could not restore from backups. I resorted to a file explorer to look through the app. I found the csv file where the data was stored (and this is explicitly allowed in the Terms and Conditions) but not all the data was present. I ended up with an incomplete data set that is in a file that Excel can handle. The app should have a function to back up to iCloud or Dropbox that is more automated than the manual 'export data' that is available and the user has to remember to do. Deduct 1 star for this significant deficiency that allows data loss with no warning.
Response from developer
DARK MODE has been added to our app -- version 4.14 -- as of July 5, 2023. Give it a try. Let us know what you think. At this time we don’t offer a direct device-to-device transfer of data. In order to help users backup a copy of their data, users can export a PDF File (that contains a summary of pain maps, charts, and notes) or a CSV File (just numeric data). These exportable files allow users to keep a backup copy of past data in case they lose their device, the app crashes, the device breaks, or if they upgrade to a new device. However, these files are "inactive" and as such cannot be used to transfer data from one device into a new or different Nanolume Pain Tracker & Diary app downloaded on another device. We do recognize the value of offering a direct device-to-device transfer of the app and its data, but we don't offer this feature yet. To learn how to export a PDF and CSV file of your data: (1) tap on the information ("i") symbol in the top left corner of the Entries-Charts screen; (2) tap "General Help"; then (3) scroll down to the instructions labelled "Create a CSV File" or "Create a PDF File." These manual export functions have been tested and are operational. If you have found this to not be the case, could you please email us the steps you took to export the PDF file from your original iPad? Our email is: support@nanolume.com. Regarding data backups, at this time the best way to do this is for users to create PDF and CSV file backups of their data, perhaps on a monthly basis. That said, some users have been able to work-around the app's limitations by backing up their device "the old-fashioned way" -- by backing up their device's operating system and apps onto their laptop or desktop, and then, reinstalling that backup (from a laptop or desktop) onto a new device when they buy one. This method of transferring the app's data is not a supported feature, but some users have found that option or one of the other options listed below to be helpful. Regarding your comment: "The app should have a function to back up to iCloud or Dropbox that is more automated than the manual 'export data'. " We DO NOT and CANNOT permit an "automated" backup. Such an action on the apps' part would violate a users' confidentiality and privacy concerns. Any external backup/export of a users' information [i.e., numeric data (CVS file) or pain map summaries, charts and notes saved on the app (PDF file)] is a decision and process that MUST be intentional and made by the user. NON-SUPPORTED POSSIBLE BACKUP OPTIONS: [The below are non-supported options you can try.] [1] Backup methods -- https://support.apple.com/en-us/HT204136 [2] Locate and restore -- https://support.apple.com/en-us/HT204215 [3] Restore from a backup -- https://support.apple.com/en-us/HT204184 [4] Quick Start Direct Transfer -- https://support.apple.com/en-us/HT210216
Issue w/ the “add pain layer” button
Response from developer
Thank you for sharing your comments. YES, we do have an option to edit a saved entry (after tapping "Done"). Check out our GENERAL HELP page by tapping on the "i" (info) button located in the left-upper corner of the "Entries/Charts" screen. Tap on the "General Help" link and then scroll down to the section titled, "Viewing, Copying, Deleting, or Adding to the Contents of a Diary Entry." Look down at item #6 where we discuss our app's "Copy/Edit" feature. Regarding the problem you shared using the "Add Pain" layer feature, we have not seen or heard of this being a problem on the devices we have tested, but it looks like we missed something. Please tell us what Apple device and version of iOS software you are using. If you would give us these details, we can investigate this issue and get it fixed. Please contact us at administration@nanolume.com with the information we requested.
Great app, but should expand.
Response from developer
Thank you for your kind comments! Our goal is to include separate female and male body images, however, to do so we must be able to offer some of our users the option to continue with the current image, as well as the option to select a female versus a male image. Our software will need to be modified to accomplish this, but we can't start that project until we complete several other projects we are currently working on. Thank you for helping us grow our user base to facilitate our ability to expand and implement such improvements!
V4.00 excels itself
V3 of the app only exported the numeric scores, not the pain diagram or notes.
I contacted the support desk and they advised me that V4 was due soon and would have many new rich features, including a much improved export facility.
This has been delivered as promised and it really ticks all of the boxes.
The guys at Nanolume have been really busy and thorough in delivering a superb bug-free new release.
This app is really great and for a few £’s as a one off subscription you get all of these rich features on top of the base free App
Well done and thank you.
Chris
Cambridge
United Kingdom
Response from developer
Thank you very much for your kind comments. We have just released our newest version of the our app -- version 4.1. It includes two new features: (1) the ability to zoom into the pain map to outline more precise smaller areas of pain [included]; (2) the ability to export a PDF file of your pain maps, notes, and "overall" & "separate" pain-type intensity and coverage area charts of your data [included with the in-app purchase (upgrade) called "Interactive Summary & Animation"]. Please contact us with any questions -- support@nanolume.com.
