Parent Hub appears to be a legitimate app. The AppsHunter Legitimacy Score for Parent Hub is 83 out of 100 points across 7 verification signals from App Store and developer data.

Parent Hub User Reviews

Parent Hub

Nexus Software Platforms Ltd

📚 Education

Customer Experience

Positive experience15.7% of reviews

Neutral3.9% of reviews

Negative experience80.4% of reviews

~ Based on 51 written reviews from the US App Store.

Is Parent Hub Safe?

Not enough ratings yet to assess Parent Hub.

Is Parent Hub Legit?

Parent Hub appears to be a legitimate app. AppsHunter Legitimacy Score for Parent Hub is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Dark mode support

Please add dark mode support.

jdys_1991

7 months ago

Helpful & Speedy Customer Service

Sent a message via the website to add a second child onto the app, and the team responded very quickly to help me set it up! Thank you!

BethDBerry

2 years ago

Response from developer

Hi Beth, really appreciate the 5-star review! Thanks for getting in touch and taking the time to leave us a review - glad we were able to help. All the best - the Parent Hub Support Team

Parent user & school user

Absolutely love it. Much better than a lot of the communication apps out there. I use this as a parent and have never had an issues. I also work in a school and have no complaints, user friendly on both ends. If I am ever in a pickle the customer service is always 10 10!

BC15111111

2 years ago

Response from developer

Hi there, thanks so much for your 5-star review and fantastic comments! It's great to hear from someone who has experience using both the school and parent sides of Parent Hub. All the best - the Parent Hub Support Team

Parent hub User friendly

Parent Hub is super user friendly, if you have a problem their support responds within 20 minutes very efficient.
Thank you

Bogii3r1

4 years ago

Response from developer

Hi Bogii3r1, many thanks for your 5-star review! We're delighted you had a good experience and find the app user friendly. All the best - the Parent Hub Support Team

Ok

Used to be really good, but had to reinstall as it wasn’t working now I can’t add my children. School still waiting to hear back as to why!

emmerr

5 years ago

Response from developer

Hi emmerr, thanks for leaving a review! It sounds like you've created 2 accounts - please log in using your old account, or contact us directly for support on support@parenthub.co.uk so we can get you back up and running! Thanks - the Parent Hub Support Team

Helpful

App has always worked well, can’t fault customer care when I had a question, prompt response & helpful advice.

Cordysghost

6 years ago

Response from developer

Hi Cordysghost, thanks for leaving a review! Great to hear that you're enjoying the app and that you had a good experience with our Support Desk. All the best - the Parent Hub Support Team

It’s descusting

Please delete this appppp

Brody weldonk

6 years ago

Crashes all the time

Really frustrating app. Some features are great, user friendly and simple but the number of times I have had to reinstall as it’s frozen is infuriating. It is also impossible to access once an update is posted I presume to be due to high traffic of people trying to access. Please sort this out as have been using for 18m and consistent problems.

Ansqui22

6 years ago

Response from developer

Hi Ansqui22, a quick update for you: our team have identified and are working on a fix for this issue right now, but to get your app back up and running today, please: (1) tap into the app (2) restart the app (3) tap into the Done page (tick button, top-right next to Search). For further help, please contact us on support@parenthub.co.uk Thank you!

Awful

Won’t load and just overall very unreliable and to add to that it spams you with messages and notifications

jeff122445566778899000000

6 years ago

Response from developer

Hi Jeff, thanks for your review and for reporting this issue. Our team are working on a fix right now, but to get your app back up and running today, please: (1) tap into the app (2) restart the app (3) tap into the Done page (tick button, top-right next to Search). For further help, please contact us on support@parenthub.co.uk Thank you!

Awful

No matter how many times I delete and reinstall this app I never get notifications (I have checked all settings and they are fine) and I used to with previous versions, really hope the next school uses a different parent notification platform

Bittybrooker

6 years ago

Response from developer

Hi Bittybrooker, thanks for your review. Are you able to see messages when you tap into the app? Does the app icon show a red number 1 badge when you've got unread messages? Please let support@parenthub.co.uk know a few more details so we can look into this for you. Many thanks - the Parent Hub Support Team

Terrible

Absolutely terrible app. Notifies me when there’s a message but then is never able to connect to Parent Hub. On the odd occasion it has worked, it’s great for communication

wetcarrot

6 years ago

Response from developer

Hi wetcarrot, thanks for your review and for reporting this issue. Our team are working on a fix right now, but to get your app back up and running today, please: (1) tap into the app (2) restart the app (3) tap into the Done page (tick button, top-right next to Search). For further help, please contact us on support@parenthub.co.uk Thank you!

Doesn’t open

You receive a notification and then when you try to open the app it either doesn’t open at all or takes 10 minutes to open. Very poor

Bop1234

7 years ago

Response from developer

Hi Bop1234, thanks for your review and for reporting this issue. Our team are working on a fix right now, but to get your app back up and running today, please: (1) tap into the app (2) restart the app (3) tap into the Done page (tick button, top-right next to Search). For further help, please contact us on support@parenthub.co.uk Thank you!

Unreliable

Regularly needs to be uninstalled and reinstalled in order to work. Considering the relative simplicity of the app and the high importance of it, it’s poor.

Moolybap

7 years ago

Response from developer

Hi Moolybap, thanks for your review and for reporting this issue. Our team are working on a fix right now, but to get your app back up and running today, please: (1) tap into the app (2) restart the app (3) tap into the Done page (tick button, top-right next to Search). For further help, please contact us on support@parenthub.co.uk Thank you!

Excellent service

Excellent service provided by a very helpful person Mr James. Resolved my query instantly, thank you for your time and help very much appreciated.

Ruksanayasmin

7 years ago

Notifications missing

No matter how often this is updated, it never seems to get notifications to show up on the app badge.

elbadgero

7 years ago

Response from developer

Hi elbadgero, Thanks for your feedback. Please email our team on support@parenthub.co.uk so they can get this sorted for you. All the best, Mike.

Always shows you have a msg

On iPhone you can read all the messages but it’s always shows that you have one but you don’t

Daz1900

7 years ago

Response from developer

Hi Daz1900, thanks for your review. It sounds like your app isn't behaving correctly - please contact support@parenthub.co.uk who will be happy to help! Many thanks, the Parent Hub Support Team.

Updated version works well

Now the updates have been made the app works well, notifications alert you and the app opens as it should, a must app if your school uses Parent Hub, a fast an easy way to keep updated and easy to go back to the information rather than having the paper letters from school that go missing

Dimpsnick

8 years ago

Response from developer

Hi Dimpsnick, Thanks for your feedback. We know there were some technical issues with the roll-out of our new app over the summer, which meant the process wasn't as smooth for you as it should have been. We're sorry about this, and have updated our release management processes to ensure it doesn't happen again. I'm pleased to say the issues have since been resolved, and so you shouldn't encounter any problems with more recent versions of the app. As of today (29/11/18), the latest version is 3.2.1. I'd love to hear your feedback on the most recent version of the app, so please let us know what you think. All the best, James

This is going to make my life easier !

Great app! Once this app is taken up by other schools I have no doubt will be a life saver to other parents as it is for me. A new app so always little things to work through but I can see the amazing potential and pleased to use it so far.

Sleepychief

8 years ago

Navigation Nightmare

Notifications appear... but where’s the message??
Do you look in Channels, Schools, Hub...?
Over complicated for the sake of trying to appear clever.

Photo_genius

8 years ago

Response from developer

Hi Photo_genius, Thanks for your feedback. All new messages appear in The Hub section of the app, which acts like your Inbox. You can then mark messages as 'Done', which clears them from view. If you aren't seeing messages in The Hub like you'd expect, it will likely be due to one of the following reasons: - A message was sent before you started following the relevant school or channel. The Hub only starts operating like an Inbox from the point when you join a school or channel (if it displayed everything, you might find yourself inundated with older posts that are no longer relevant). You can still view older posts by tapping the Channel Name on any new posts that arrive, or by selecting My Channels from the menu options (Parent Hub logo, top left), and then tapping on the Channel you want to see. - A message has been marked as 'Done', and so has been cleared from view. You can see the posts you've marked as Done by tapping the green 'circle-with-a-tick' icon in the header bar of The Hub. - It may be that your phone had a weak internet connection when trying to download recent messages to The Hub. If that's the case, coming back to the app when you have a better signal should do the trick. Lastly, if none of the above seem to be the issue, please get in touch with us on support@parenthub.co.uk, and we'll look into it for you. All the best, James.

Irritatingly unstable

Keeps logging me out / not working. And then won’t recognise my password when trying to reconnect so have to start all over every time. An irritating app.

sasha-oleinikov