Good but not great
I would really appreciate more notifications, we used to get notified for behaviour points which I really enjoyed getting.
Also, the previous system allowed us to do automatic top-ups for dinner money. There have been a couple of instances when my child wasn’t able to get lunch as I wasn’t aware it hadn’t been topped up.
And lastly I find the messages very hard to read as I can’t turn my screen to make them fill the screen so I have to either zoom in and move the screen along each line of writing, which is very annoying, or I have to take a screenshot so I can rotate the screen to fill the page, also quite annoying.
These problems are further exacerbated as the previous system used by the school did all these things so when they moved to Bromcom it felt like a downgrade.
Also, the previous system allowed us to do automatic top-ups for dinner money. There have been a couple of instances when my child wasn’t able to get lunch as I wasn’t aware it hadn’t been topped up.
And lastly I find the messages very hard to read as I can’t turn my screen to make them fill the screen so I have to either zoom in and move the screen along each line of writing, which is very annoying, or I have to take a screenshot so I can rotate the screen to fill the page, also quite annoying.
These problems are further exacerbated as the previous system used by the school did all these things so when they moved to Bromcom it felt like a downgrade.
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Update
Constantly Glitching
Every time there’s a “bug fix” update, the app doesn’t function correctly and keeps kicking me out for no reason. I need to make a purchase now before things become fully booked, but I’m unable to do so because the app simply isn’t working.
This has become a constant disruption. There’s no warning, no predictability, and the app becomes unusable at the exact times when I actually need it.
On this occasion, I haven’t been able to use the app to access or manage any of my bookings, or even make a payment or purchase.
These repeated issues are seriously affecting the reliability of the service. An update that is supposed to fix bugs shouldn’t leave users unable to access their accounts, manage bookings, or make purchases when they need to.
I need this issue resolved urgently, as I shouldn’t have to risk missing out on bookings or purchases because of ongoing technical problems with the app.
Every time there’s a “bug fix” update, the app doesn’t function correctly and keeps kicking me out for no reason. I need to make a purchase now before things become fully booked, but I’m unable to do so because the app simply isn’t working.
This has become a constant disruption. There’s no warning, no predictability, and the app becomes unusable at the exact times when I actually need it.
On this occasion, I haven’t been able to use the app to access or manage any of my bookings, or even make a payment or purchase.
These repeated issues are seriously affecting the reliability of the service. An update that is supposed to fix bugs shouldn’t leave users unable to access their accounts, manage bookings, or make purchases when they need to.
I need this issue resolved urgently, as I shouldn’t have to risk missing out on bookings or purchases because of ongoing technical problems with the app.
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Poor App
A lot of the time the app just refuses to open, just sits there like a stroppy teenager doing nothing.
Compared to other school apps we have used there is minimal information on this one, can’t say I’m a fan
Compared to other school apps we have used there is minimal information on this one, can’t say I’m a fan
Rubbish
Logged me out, can’t get back in. School won’t help. Reset password multiple times.
Poor user experience
This app is no more than displaying a web browser view within the app, this provides a poor user experience and I work in tech. Moving around within the app, zooming in, changing pages etc is poor and clunky. This app needs to be re-written from the ground up as an actual app not a glorified clunky browser if this is to work effectively, currently they have simply created an app to display the website within which is very poor.
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