Doesn’t stay logged in
Response from developer
We're sorry that you're experiencing a login problem. Please check you have version 1.0.5 as this has a fix for the login issue. Once you are logged in with email and password, you should just have to login with the PIN or biometrics. Please contact customer.service@eyfs.info if you continue to have issues.
Basic functionality broken
Response from developer
We're sorry that you're experiencing the login problem; this will be fixed in an upcoming update but we apologise for the inconvenience in the meantime. Thank you for your review.
Typical poor rewrite
Needs someone to do some actual UX design not just add a load of features and pretty layout.
Response from developer
We're very sorry to hear you feel this way. The login problem will be resolved in an upcoming app update but we do apologise for the inconvenience whilst this is getting fixed. If you'd be happy to get in touch at customer.service@eyfs.info and further expand on your feedback we'd be more than happy to pass this on to our development team.
Constantly logs you out
What should be a simple platform to share updates from the nursery to parents is instead a cause of frustration.
Fix the issues and the review can be changed.
Response from developer
We're sorry you are experiencing a login issue. We're currently working on a fix for the PIN / biometrics login but apologise for the inconvenience in the meantime. For your issue with notifications please get in touch at customer.service@eyfs.info so that we can assist.
Made everything slow or not work at all
Response from developer
We're very sorry to hear you're having some trouble with the app. We're currently working on fixing the issue with the PIN / biometrics login which some customers have reported. For your other problems please get in touch at customer.service@eyfs.info so that we can assist.
