Tapestry Education Platform User Reviews

Tapestry Education Platform

The FSF Ltd

📚 Education

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Doesn’t stay logged in

I have been using the app since my son started with his childminder and I have not once been able to leave the app and then go back into it without having to change my password every time! It’s actually driving me wild. I have deleted the app, reinstalled, I have deleted all temporary files and folders from my phone. I have covered all bases and still having the same issues - HELP!

Lhodgson95209

a month ago

Response from developer

We're sorry that you're experiencing a login problem. Please check you have version 1.0.5 as this has a fix for the login issue. Once you are logged in with email and password, you should just have to login with the PIN or biometrics. Please contact customer.service@eyfs.info if you continue to have issues.

Basic functionality broken

App signs out constantly, and combined with Face ID not working after the initial setup leads to a very frustrating experience. These are fundamental issues which have existed since the redesign, however there are a lot of other issues and the app feels very clunky and slow.

ArtsGotAGun

a month ago

Response from developer

We're sorry that you're experiencing the login problem; this will be fixed in an upcoming update but we apologise for the inconvenience in the meantime. Thank you for your review.

Typical poor rewrite

At first glance looks much more modern, but just makes everything harder, slower and less polished. For a start it never remains logged in. Media is harder to view, often the wrong size etc. Even quite short text is truncated and has to be expanded.

Needs someone to do some actual UX design not just add a load of features and pretty layout.

Lightning7110

2 months ago

Response from developer

We're very sorry to hear you feel this way. The login problem will be resolved in an upcoming app update but we do apologise for the inconvenience whilst this is getting fixed. If you'd be happy to get in touch at customer.service@eyfs.info and further expand on your feedback we'd be more than happy to pass this on to our development team.

Constantly logs you out

Terrible UI, constantly logs you out (three times in one day), notifications appear over and over again.

What should be a simple platform to share updates from the nursery to parents is instead a cause of frustration.

Fix the issues and the review can be changed.

agritnducrb

2 months ago

Response from developer

We're sorry you are experiencing a login issue. We're currently working on a fix for the PIN / biometrics login but apologise for the inconvenience in the meantime. For your issue with notifications please get in touch at customer.service@eyfs.info so that we can assist.

Made everything slow or not work at all

Logging in by PIN or FaceID barely works, zooming in on pictures is clunky at best, uploads are slow, the description takes up much more screen space so scrolling is required... It's very unintuitive compared to the old version, and full of bugs. Currently not ready for public release - should still be in internal testing. Can only imagine how horrid it is for the teachers!

tristancliffe

2 months ago

Response from developer

We're very sorry to hear you're having some trouble with the app. We're currently working on fixing the issue with the PIN / biometrics login which some customers have reported. For your other problems please get in touch at customer.service@eyfs.info so that we can assist.

Good but Lost functions

Since the app and platform update I can no longer open pdf files; I have to download them to my phone first. Also it has stopped allowing me to sign in with my PIN or face.

Updated to add excellent contact from developers.

HMoose

2 months ago

Response from developer

Thank you for taking the time to leave your review. We appreciate your feedback about the file viewer, and apologise for the trouble you're experiencing with PIN and Face ID sign-ins which we're working on fixing.

Great but last update is not going well

It’s a great app and safe, however since the last update it keeps asking to input user and password every time it’s annoying it should be made easily accessible by Face ID or fingerprint access.

Calypso0

3 months ago

Response from developer

Thank you for your review; we're so glad to hear that you're enjoying the app. Although we're sorry for the issue with logging in. We're working on fixing this, and then the Face ID and fingerprint access will be possible again. We're sorry for the inconvenience in the meantime.

New tapestry

The old version was much better really simple to use no time consuming
New version photos take ages to upload, to record the observation in the notes box is limited just in the box you can’t see what you typing as it doesn’t allow to open and see what you are typing. Can you make it simple and easy to use please as we are spending inaf time recording observations.

Working with children

3 months ago

Response from developer

We're sorry to hear that you're finding the new app time consuming to use; we appreciate how frustrating this must be. We've passed your feedback on and hope to make improvements. Thank you for your review.

Removed useful tools

Adding assessments is harder as there is no search function, meaning looking through multiple sections and branches just to tick off one thing. The search function made this so much easier and just tapestry on a desk top, the pop up box when adding the assessment does scroll down so missing things on some of the longer lists

Lyragem

4 months ago

Response from developer

Thank you for taking the time to leave your review, but we're very sorry to hear that you're now finding it harder to add assessments because of this. We appreciate your feedback and have taken this on board.

Frustrating

Could you please address the ‘notes’ input box. Having to scroll up and down through the letterbox view is annoying and then when your keyboard pops up in front of it obscuring what your typing is making it impossible to use! Can we have it the same as the old one please?

Preschool worker

4 months ago

Response from developer

Thank you for your review. But we're sorry to hear you're finding the notes section frustrating to use. Your feedback on this has been noted.

Looks more modern but loss of functionality.

The number one reason for me to use the app is to save photos of my child but it now takes much longer because of the “download media” feature which takes more button presses and also much harder to see which ones I want because I have to select from thumbnails rather than full screen preview. Please add save functionality as a single screen press from preview.

bob’s teapot

4 months ago

Response from developer

We're glad to hear you're enjoying the new look. Thank you for your review and feedback, which we have taken on board.

Not really user friendly

There are aspects of the redesign that have improved but there are some that were better in the old app. You have to download every document in order to view it. It would make so much more sense to have a view option as you did in the old app. Uploaded photos you can’t use in landscape in your phone and you cannot zoom so really not user friendly. Videos don’t load well. They either have a black screen with sound or it takes a long time to load. Overall, the experience is not as user friendly as it should be.

cs6z

5 months ago

Response from developer

Please keep an eye out for our next update as this will bring back the zoom 🙂. We would appreciate any further details you can provide at customer.service@eyfs.info about the issue with black videos. But thank you for your review and feedback, which we do take on board.

Videos are sound only & switching between accounts requires many clicks/taps

Unfortunately with this new improved UI, the videos play only with sound and a black screen. Also, can you reduce the number of clicks/taps changing between schools - I can’t be the only parent where I have two children at two different schools using Tapestry.

GarethL83

5 months ago

Response from developer

Thank you for your feedback. But we're sorry to hear you're having trouble viewing videos. Any further information you can provide about your device and experience to customer.service@eyfs.info would be greatly appreciated.

Looks better, works worse

The design is good but videos don’t load properly. Either black screen / no sound or no video and sound. Takes a while to load / scroll through pictures. Would be helpful if there was a quick look option on the documents attached in memos as don’t always want to have to save a document. Hopefully an update will sort it soon.

StephieJ

5 months ago

Response from developer

We're glad you're enjoying the new design, but sorry to hear that you're experiencing some problems viewing videos. If you're able to provide more details about this please do email customer.service@eyfs.info so that we can better look into the problem. Thank you for your review and feedback.

Some issues vs old app

The new version seems to require you to download any attachment to your phone rather than just being able to view in app. All links appear to be blocked “for security reasons” whilst still being available for viewing through the old app. It appears there are still some bugs to sort out here…

Gemma-Longhurst-1313

5 months ago

Response from developer

Thank you for your review. We're currently working on an update to improve the experience, so we appreciate your feedback.

Sack the designers

It is clear that this has been designed with neither an educator nor a parent in mind.
Neither of the above have the time to wait for this ludicrous app to do anything. Loading videos takes an age. Finding anything takes just as long and don’t get me started on the fact that you can’t zoom in to be able to see the tiny picture of your child.
We want simple and easy. I have no care for your fancy fonts and colour matching. Just give us back the app that actually worked!

Annettedee

5 months ago

Response from developer

Thank you for your review and feedback. We're sorry to hear that you've found our new app frustrating to use; we understand how important it is to be able to quickly access your child's posts without any delays. Our team are already working on improving the media zoom, but please do get in touch at customer.service@eyfs.info with details of your device so that we can so that we can investigate the speed issues you're experiencing.

Full Of Bugs, Should Not Be Publicly Available Yet

The old app worked seamlessly.
This new one has multiple issues which effectively render it useless.
- You can’t zoom in on photos
- Videos play but are nearly always a black screen with only sound. Occasionally the thumbnail image is frozen instead of a black screen
- When scrolling through images, it often gets “stuck” between two images so you see the right half of one and the left half of the next. Sometimes it continues, sometimes you have to close out the app and reopen it.

I’m genuinely curious as to whether this app has had any sort of testing before being made public? It makes it even worse that the old app is being retired when it works as intended, and swapped out for this.

Sort the bugs out before you retire the old app. Please.

mechanizmz

5 months ago

Response from developer

We're very sorry to hear you're experiencing these issues! We've recently been made aware of some of the problems you've mentioned and are working on improvements. The issue you've described with image scrolling is also helpful to flag, and we'll make sure this is investigated further; if you're able to, please contact customer.service@eyfs.info with your device details so that we can look into this further. Thank you for taking the time to share this feedback.

Excellent redesign

Great app to complement the newly redesigned interface. I know that change can feel awkward but the simplicity of the new system is so much better. This company takes data protection and child safety seriously which is reassuring in an age when children and parents are vulnerable to exploitation by tech companies. Well done Tapestry and keep going! 👍

Giles / Cornwall

5 months ago

Response from developer

Thank you for taking the time to leave your review. We're so glad to hear you're enjoying the new look and experience!

Easy to navigate, but difficult to see - small font

Having just switched over to this new version of the app from the old version, I find it easy to navigate and I’ve found most of the functions I used regularly on the old app.
The main difficulty I have with it is the size of the font when writing an observation, which is much smaller than on the rest of the app!
I wear reading glasses but generally don’t have to use my glasses for using my phone, but I can’t manage without them on this particular app.
Is this something which the creators of the app can perhaps tweak?

RABpenguin

5 months ago

Response from developer

Thank you for your review. We're glad to hear you're enjoying the new navigation and functions! Please do get in touch at customer.service@eyfs.info so that we can further assist with the text size and pass on your feedback about this more effectively.

Regressive UX

Like most misguided and unnecessary ‘app redesigns’ (looking at you met office) this new app is a step backwards. Open the old app and there are 5 journal entries on the screen. It’s easy to scroll and see information. This new app has one bloated entry on the screen before scrolling. The truncated text is completely pointless as it’s not possible to read without clicking into the entry. Even clicking into a post, the text is STILL truncated and requires clicking ‘view more’.

Companies are being ripped off these days by so called ‘professional designers’ who push style of substance, bloated visuals over clear well displayed information.

BunnyKillBot

5 months ago

Response from developer

We’re sorry to hear you feel this way. This is our first major refresh since 2016, and while we worked with an award-winning UX/UI agency on the redesign, the overall direction was shaped by customer feedback and a desire to create a clearer, more accessible experience for settings and families. Aligning the app with our updated web platform also allows us to introduce improvements and new features more quickly going forward. We appreciate you taking the time to share your thoughts.