Horrible app and worse customer service
I did a trial of this app three years ago. The app NEVER worked on my phone or my kids, and when I would reach out to customer service they were completely incapable of helping. It was the same generic answer each time, even when I said I already tried the fix they were suggesting. To make it worse, they continue to charge me annually and refuse to refund despite confirming they see my cancellation from THREE years ago. Every time I reach out they apologize for the inconvenience and say a refund will be issued in 6-10 working days. We started that game 4 months ago. Every time I follow up, it’s the exact same response.
Save your time and money, don’t use this horrible app!
Save your time and money, don’t use this horrible app!
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A fuir
Appli installée en novembre 2024 et désinstallé quelques semaines plus tard car ne fonctionne pas et ce malgré des heures passées avec le tchat. Jamais dédommagée et en novembre 2025 j’ai été prélevée de nouveau. J’ai écris des dizaines de fois pour être remboursée et on m’a toujours répondu (Mike - Olivia…. Ce sont des robots je pense) que j’allais être remboursée mais jamais rien n’est venu ! A fuir !
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Absolute scam of a company
Purchased this time last year on a deal, did not work as advertised, and thinking i was on a 3 day free trial I requested a refund, they responded, and I quote, “Upon reviewing your account details, it appears that you opted for the Upgrade, which means you have taken advantage of the discount offer. In this case, you are not eligible for a three-day free trial and will be charged immediately.
If you wish to cancel your subscription, you can do so at any time. However, please note that we are unable to provide a refund due to our No Refund Policy on discounted offers”. When I asked for the copy of this policy I was taken to a broken link.
I asked for my account to be closed and my credit card details removed. They said this would take between 15-21 working days. Stupidly I completely forgot about it and a year later was charged $146.86NZD for the annual subscription for an account I don’t have anymore! Their “dashboard“ gives you no way to manage your account, to cancel your subscription you HAVE to email them, then you get computer generated responses saying the same thing. I have now had to cancel my credit card and will dispute the transaction with my bank as I have absolutely zero faith in this company. It’s a complete scam and should not be available on the App Store.
If you wish to cancel your subscription, you can do so at any time. However, please note that we are unable to provide a refund due to our No Refund Policy on discounted offers”. When I asked for the copy of this policy I was taken to a broken link.
I asked for my account to be closed and my credit card details removed. They said this would take between 15-21 working days. Stupidly I completely forgot about it and a year later was charged $146.86NZD for the annual subscription for an account I don’t have anymore! Their “dashboard“ gives you no way to manage your account, to cancel your subscription you HAVE to email them, then you get computer generated responses saying the same thing. I have now had to cancel my credit card and will dispute the transaction with my bank as I have absolutely zero faith in this company. It’s a complete scam and should not be available on the App Store.
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Will not cancel
I started using the app in 2021. Worked ok at first. But then decided to cancel a few years later. This is the third year in a row I’ve had to dispute charges because they keep charging my PayPal account. Now I’m writing this review and doing what I can to report on them. Do not subscribe!
Horrible
I use the app for 12 hours and asked to cancel my subscription and delete my account. They sent me an email saying that they did when I asked for my refund because I only use the app for not even 24 hours. They said it would be issued to me in 24 hours I went back-and-forth for six months and never received the initial refund fast-forward to a year later I got charged a yearly subscription fee come to find out they never canceled my account and they are still charging me yearly fees. It is impossible to speak to anyone. They will not provide a phone number. They do not provide proof that your account is actually deleted - how these people still have my information a year later is scary. I strongly advise against purchasing anything with this app. There is Little to know customer support you only received robot automated emails back with reassurance that they’re taking care of the issue when clearly they are not. Save yourself the aggravation and a headache. Do not even entertain the fact of this app horrible zero stars if I could give it.
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