Can’t log in
Got the email saying I have to use this app to transfer my tickets but when I log in it just redirects to an error page. Help!
Cumbersome app
A cumbersome app with a ridiculously cumbersome process of transferring tickets. Frankly joke of an app.
Not fit for purpose
I need to use the app to access my events but it won’t even let me sign in. It sends you to the website where you’re placed in a ticketing queue then when it’s your turn to access the page to merely sign in, it’ll redirect you nowhere and keep you on this endless loop.
Epic fail
Most convoluted ticket process I have ever seen. Paid, waiting for weeks, half our tickets showed and the other half didn’t. They don’t answer emails, hold times are 45 minutes plus (could be longer no one ever picked up the call)
This site is overrated, if Zero stars were an option, this site would receive many.
EPIC FAIL!!!!!!
This site is overrated, if Zero stars were an option, this site would receive many.
EPIC FAIL!!!!!!
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App will not register
Downloaded, but will not allow me to register.
Doesn’t update
I was offering tickets for sale and closed this, confirmed on website. App still says they’re for sale
Difficult to use
Using on iPhone.
Redirects to the website when looking to book tickets.
Shows a ticket price and then when you click through, says there are no tickets available at that price.
Filters like pricing don’t work fully - will only allow to reduce the max price to 151 EUR even though there are cheaper tickets.
Can only choose all locations or a single one. As there are multiple locations near Paris it make is difficult to see those in one go.
Etc etc ..
Redirects to the website when looking to book tickets.
Shows a ticket price and then when you click through, says there are no tickets available at that price.
Filters like pricing don’t work fully - will only allow to reduce the max price to 151 EUR even though there are cheaper tickets.
Can only choose all locations or a single one. As there are multiple locations near Paris it make is difficult to see those in one go.
Etc etc ..
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Garbage
Booked 6 tickets saw 2
Lots of feedback saying the same
Lots of feedback saying the same
Cannot resell
Among many other issues noted by reviewers, the app is not allowing me to list my tickets for resale. When I try to list them, the app opens a blank splash page, which I cannot interact with or open in a browser. Resale is apparently only available through the app, so listing them on a desktop browser is not an option. What a debacle.
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Can’t update
I received a notification saying I should get the Olympic 2024 app update, but I can’t!
I’m also annoyed that I have to transfer my adult family’s tickets to each of them & they have to each download the app as well. Why can’t we all be in one phone when we arrive for our events?
Not impressed.
Now I can’t even chose a nickname, that is a word NZ word, which I’m sure is not ‘already taken’. …
I’m also annoyed that I have to transfer my adult family’s tickets to each of them & they have to each download the app as well. Why can’t we all be in one phone when we arrive for our events?
Not impressed.
Now I can’t even chose a nickname, that is a word NZ word, which I’m sure is not ‘already taken’. …
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No Tickets showing on App
I ordered tickets and I still cannot see them on App. I have contact the ticket customer service and they keep telling me they will appear. I have removed and downloaded the app and still nothing 🤷🏻♀️🤷🏻♀️
This is bad enough to feel like a scam
Some tickets were delivered. Other tickets were not delivered. After hour-long waits, people would answer the phone up to last week. I called a dozen times. Every time they end the call without solving the issue, and the follow up emails don’t even address the subject of the problem. The phones now go without answer. I have friends now trying to get into stadium for first soccer games waiting hours at the onsite ticketing office to try and fix yet different problems. Cannot imagine a worse experience with this
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Workaround Fix for Downloading Tickets
Had the issue of someone trying to transfer me multiple tickets. First one prompts you to download the app, create sign in, etc. works fine. Second one just takes you back to the App Store and prompts you to Open the app. Once the app is open, nothing happens.
You’ve got to delete the app after each ticket that gets transferred. Using the link for the next ticket you’ve got to re-download the app and log in again. Then the second ticket will transfer and so on.
Amazing to think that they didn’t even QC test for someone being transferred multiple tickets. Wow.
You’ve got to delete the app after each ticket that gets transferred. Using the link for the next ticket you’ve got to re-download the app and log in again. Then the second ticket will transfer and so on.
Amazing to think that they didn’t even QC test for someone being transferred multiple tickets. Wow.
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Can’t see digital tickets. Missing Hospitality ticket info on this app
There is very little time for them to get this fixed. I leave in 2 days and can’t access any digital tickets on anything now, and my hospitality tickets aren’t showing up on this app at all. Supposed to be going to opening ceremonies, but have to do something by the time I fly out. Not happy………
Ara
Useless app. Half of my tickets do show in the app. Cannot transfer them. Have sent 25-30 emails. No super what so ever.
Seems Fine
I was concerned about being scammed due to the large number of poor reviews. I’m a US based customer and I don’t speak French, so I was weary. Creating the account was easy and didn’t ask for any extraneous information and the “claim links” worked appropriately. Seems legit enough.
No tickets showing
My son purchased tickets in March 2023. A week to go he is still unable to see his tickets in the App. Downloaded the app several times in different devices - nothing !!! Utterly hopeless. Automated responses - no real person to respond. Flights and accommodation all booked and no tickets. SHOCKINGLY BAD.
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Very Frustrating
We have spoken on the phone multiple times to the hospitality ticket people. To speak with someone is over an hour wait on the phone each time.
They say we "should" see the tickets to show up in the app, "later today". Still nothing shows up. Very low confidence in this app. I see a message saying the app needs to be updated for 5 straight days. Yet, there is no update available.
Wow, if this app crashes it is going to be a disaster.
They say we "should" see the tickets to show up in the app, "later today". Still nothing shows up. Very low confidence in this app. I see a message saying the app needs to be updated for 5 straight days. Yet, there is no update available.
Wow, if this app crashes it is going to be a disaster.
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Worst ticketing platform ever
This app and the ticketing and seating situation at the Paris Olympics is absolutely pathetic. When ordering seats, you have virtually no idea where you’ll be sitting. There are general A, B, C, etc. zones around the venue on a map. But your $500 seat could end up in a corner of the court with almost no view. You have no way to select or choose amongst the seats at that price. I’ve never seen something so stupid.
Further, when reselling, you’re charged in multiple ways both for buying and selling the tickets — which cannot be sold at a premium. While I appreciate this dissuades scalpers, at the very minimum you should be able to recover all your cost for the sale of the tickets — including fees.
Developers and planner should be ashamed of this platform. It’s ludicrous. And there’s nothing the consumer can do about it.
Further, when reselling, you’re charged in multiple ways both for buying and selling the tickets — which cannot be sold at a premium. While I appreciate this dissuades scalpers, at the very minimum you should be able to recover all your cost for the sale of the tickets — including fees.
Developers and planner should be ashamed of this platform. It’s ludicrous. And there’s nothing the consumer can do about it.
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Excellent app
The entire purchasing experience has been seamless, and the app has been working great with ease of use and function.
