Unsafe
Not only are we apparently in a flood zone; we are surrounded by people who refuse to mask (Philadelphia mandate and PTP requirement). People who don’t pick up after their dogs. People who leave litter in common areas. People who scoff at you when you ask them to put on a mask. The management does NOTHING. I feel at risk for Covid, and don’t feel as safe as I would like to in the buildings. Seriously cannot wait to leave at the end of our first (last!) year here.
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Terrible customer support for the App
The App has many many errors. I can’t change my profile pic, I can’t change my name (i prefer not to be called by my full first name) and customer support only replies to 1 out of 5 requests and in a lazy manner. I hope Park Towne Place finds some other tech team to offer these services to its residents.
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App doesn’t work
When you tap the “update” button, it takes you to the App Store. That’s it. It doesn’t update and you can’t open the app at all.
I’ve tried the “fixes” suggested by Park Towne Management and it’s still not working.
I’ve tried the “fixes” suggested by Park Towne Management and it’s still not working.
App Update Flawed
Unfortunately this latest update renders app useless. As others noted, goes into a loop. Sad because there was so much good info on here that I needed to reference over the holidays. Bummer!
Should be ashamed to call yourselves software engineers
First of all, the app is pretty bad. It cannot maintain any state and half the pages don't load. A few releases back, they completely broke their notifications. More recently, with the 2.3.1 update, they completely broke the app where once you open it, it immediately says you need to update, rendering it completely useless. Then just now they sent an email with instructions to refresh the app store cache and update the app. The email ended with this gem:
"This issue is happening because of an error with the app store not reading your phone correctly to detect the version of the app you have because of too little memory on your phone."
1. The App Store has always only refreshed the app store cache periodically, and while you have directions in your email to refresh it, it is not because the phone has too little memory.
2. I installed the app on a brand new phone and after login, it still goes to the update screen, from where you're stuck.
3. If this issue affected the iOS app only, why do you have Android directions in the email? Unless you're purporting that both iOS and Andoid have issues with getting the updated version of the app and it has nothing to do with the app itself.
While an inconvenience, I didn't mind that the app was broken, assuming you'd fix it. I do mind that you can't own your mistakes and blame the work of others on why your app is broken.
"This issue is happening because of an error with the app store not reading your phone correctly to detect the version of the app you have because of too little memory on your phone."
1. The App Store has always only refreshed the app store cache periodically, and while you have directions in your email to refresh it, it is not because the phone has too little memory.
2. I installed the app on a brand new phone and after login, it still goes to the update screen, from where you're stuck.
3. If this issue affected the iOS app only, why do you have Android directions in the email? Unless you're purporting that both iOS and Andoid have issues with getting the updated version of the app and it has nothing to do with the app itself.
While an inconvenience, I didn't mind that the app was broken, assuming you'd fix it. I do mind that you can't own your mistakes and blame the work of others on why your app is broken.
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Unusable
Most recent update forces app update to use the app even though it’s up to date in the App Store. Reinstalled and same issue. No support link for users.
“Time to update!” ??
Doesn’t open, saying I need to update even though both my phone and app are updated. Please turn this off
Not working after latest update
No longer opens. Uninstalling and re-downloading does not work
Broken
Latest update causes the app to be completely unusable. It updates and then gets stuck in a loop. Post update the “time to update” screen won’t go away. So basically you can’t open the app. I’ve tried deleting and reinstalling and no luck.
Worst, most difficult update ever!
Update is just not happening for me. So frustrating!
App Function
Unable to update app as required. Continued loop to the App Store which only provides the option to open.
Feed Disabled
App for the most part is sufficient. Having the feed disabled puts the residents at a disadvantage. Hope it comes back up soon.
Defect with Dark Mode
As reported by others the latest version introduced a defect where text for the feed was not displayed. Comments were fine.
After fiddling around figured out it is a defect when iOS dark mode is turned on. Turning off dark mode fixes the text problem.
Please fix your app. Please update your test suite to check this every release.
After fiddling around figured out it is a defect when iOS dark mode is turned on. Turning off dark mode fixes the text problem.
Please fix your app. Please update your test suite to check this every release.
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Update 1.0 to 1.1 causes text to disappear
Update to version 1.1 caused all text to disappear from the posts. Only pictures and emojis show up on the feed.
