Poor support and contradicting
After dealing with an individual who kept parking in my spot and me sending Parkade images of the car and license plate, they did nothing. Then, I quoted their own terms of service and mentioned how their support wasn’t followi g them. They kept denying everything even though the evidence and terms of service were proof they aren’t following their own rules. It’s clear they don’t want to take any respinsibility even for the things they should be according to their own terms of service.
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Don’t care about customers
Poor customer service and completely ineffective at remediating parking issues. Someone was parked in my parking spot for a week and Parkade wouldn’t do anything about it, except issue fees to the vehicle owner, who obviously didn’t see them or care to pay them. They refused to tow the vehicle and I had to switch to a different parking spot every 12 hours. No credit to my account, no refund—they truly don’t care about you and put all the work on you to solve any parking issues.
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Response from developer
Hi there, Sorry to hear your experience with Parkade wasn't great. Our enforcement policies are set in collaboration with your building management team. They may require vehicle owners be notified before towing is approved or requested. We realize this isn't the best solution for the affected person whose spot is taken, but it sounds like you were able to get a temporary spot while we worked with the building and car owner.
Avoid at all costs
Might be the worst parking app for apartments of all time. They have no way of managing conflicts, other than fees, cool, that doesn’t give me a spot when all others are booked up.
They change their UI in unhelpful ways constantly, like maybe listen your customers, or add a way to do so, also no one cares you changed your logo, maybe work on actual fixes rather than a cool logo.
They have raised $17 million to date, but idk how, when they can barely solve a single simple parking problem.
They change their UI in unhelpful ways constantly, like maybe listen your customers, or add a way to do so, also no one cares you changed your logo, maybe work on actual fixes rather than a cool logo.
They have raised $17 million to date, but idk how, when they can barely solve a single simple parking problem.
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Response from developer
Hi there, Thanks for sharing your feedback! Our enforcement procedures are set in collaboration with your property manager. We'd love to hear more about the changes that negatively affected you in the app if you can share your thoughts at hello@parkade.com.
Say goodbye to your parking
To all of the reviewers - report this app to the App Store support. They can’t get away with this.
I agree with all of the reviews- this is a terrible, dishonest, disgusting company that is ultimately an absolute nightmare to deal with. We never had issues with parking and as soon as our building switched to them we all experience the same issues.
Long story short you will lose access to your parking sport which you are paying for by the way.
I agree with all of the reviews- this is a terrible, dishonest, disgusting company that is ultimately an absolute nightmare to deal with. We never had issues with parking and as soon as our building switched to them we all experience the same issues.
Long story short you will lose access to your parking sport which you are paying for by the way.
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Not at all
These parking apps bring 3-party data brokers. The attack surface for mobile parking is widely accepted? Why?
Horrible!!!
Building in town just got Parkade for their garage. It’s by far the worst parking/payment processing company I have ever encountered. Not easy to use, expensive, and somehow rude!
The good and the bad
This is a great app for booking flexible parking spaces but as an access control it really makes no sense. If you are one of those that enjoy stopping in front of your garage, pull your phone out, open an specific app and touching a bottom every time you get home then this is for you assuming you have cell phone signal to use it. For the rest of us, this makes absolutely no sense.
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Stupid app
Requested a verification code to register but never received it. Then they blocked me because I asked for the code multiple times. After that, they sent several codes all at once within a second. That already feels like a red flag.
Terrible company. Shameful and Greedy Business
This company can get lost…they thrive off being the most unnecessary middle man in the history of mankind. Not only is their customer service a joke but they refuse to communicate with the building management to address timely and important parking issues.
They take advantage of people who already pay very good money to rent apartments by charging rates higher than any other property would even have the audacity to charge for parking. The vast majority of apartments have at the very least one free space but not in a Parkade garage. You will pay for your first spot and you even have to pay for your own guests to park just for a few hours.
Is your property using Parkade? If so, prepare to be gouged and taken advantage of. Need to use an EV space that was marketed as an amenity by your building? Prepare to be fined and reported by other residents who have boxed all other residents out by renting it on a long term/month to month basis.
Im blown away that this type of company even exists. Go do something valuable for society with your time instead of exploiting apartment renters that are already being taken advantage of. The next place I rent will most certainly not have a garage managed by Parkade.
If you are looking at an apartment complex with a third party company thats managing parking, I would highly suggest not renting there. It just proves the level of laziness, poor organization, and general lack of care that a property manager or the owner has for the property and the customers who rent from them.
They take advantage of people who already pay very good money to rent apartments by charging rates higher than any other property would even have the audacity to charge for parking. The vast majority of apartments have at the very least one free space but not in a Parkade garage. You will pay for your first spot and you even have to pay for your own guests to park just for a few hours.
Is your property using Parkade? If so, prepare to be gouged and taken advantage of. Need to use an EV space that was marketed as an amenity by your building? Prepare to be fined and reported by other residents who have boxed all other residents out by renting it on a long term/month to month basis.
Im blown away that this type of company even exists. Go do something valuable for society with your time instead of exploiting apartment renters that are already being taken advantage of. The next place I rent will most certainly not have a garage managed by Parkade.
If you are looking at an apartment complex with a third party company thats managing parking, I would highly suggest not renting there. It just proves the level of laziness, poor organization, and general lack of care that a property manager or the owner has for the property and the customers who rent from them.
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Response from developer
Hi there, Thanks for sharing your feedback, and sorry your experience with Parkade wasn't great. We work closely with properties to help them administer their parking rules which can oftentimes go otherwise unenforced. That said, we'd love to hear more about your experience, if you can reach out to us at hello@parkade.com.
Can’t let guest pay
App works fine for my building, but it sucks there’s no payment option such as “let guest pay”. My guest is already being forced to download this app to their phone, why can’t it handle payment processing from them directly? Just let the spot be held when booked, then either confirm it when the guest pays or drop the hold after 15-30 min.
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The stupidest idea ever put forth in human history
What would compel a facility to have a 3rd party handle its parking lot? The app doesn’t work, the facility cannot help and this company doesn’t have any customer support that can resolve issues in any immediate capacity. I have to move in to my apartment today and I can’t secure a parking spot through the app, I guess I’ll just have a my car towed! What an amazing concept! I genuinely cannot fathom why this is an actual thing I have to use. I don’t care if I get free parking until the end of time, this is by far the stupidest app/ company I have ever interacted with in any capacity and its existence is an example of the squalor that American society has devolved to.
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Pure Scum
Nothing says “we do not respect tenants” like taking the most basic part of daily life — parking where you live — and turning it into a monetized inconvenience.
Parkade transforms ordinary residential parking into a bureaucracy where tenants are expected to pay, manage, monitor, and worry about something that should never have become this annoying in the first place.
Boyfriend? Girlfriend? PAY UP. Apparently nobody is allowed to come see you without Parkade getting its cut first.
They claim to solve one problem — not having enough parking for residents — when the real problem was simply unauthorized people parking here long-term. In exchange they have created several new problems: More monitoring, more hassle, and more money out of tenants’ pockets.
That is what makes this so insulting. This is not a resident-first solution. It is an exploitative, pay-the-management system that takes a basic part of home life and turns it into one more opportunity to charge people for something that was never an expense before.
They’ve created a new problem and make you pay to solve it.
They create the disease and sell you the cure.
Expect some patronizing BS email about “making the resident experience better” before they proceed to rip you and your guests off.
A landlord that adopts this is sending a clear message: tenants are nothing more than revenue generators to be monitored and controlled. You are the equivalent of livestock to them.
Parkade transforms ordinary residential parking into a bureaucracy where tenants are expected to pay, manage, monitor, and worry about something that should never have become this annoying in the first place.
Boyfriend? Girlfriend? PAY UP. Apparently nobody is allowed to come see you without Parkade getting its cut first.
They claim to solve one problem — not having enough parking for residents — when the real problem was simply unauthorized people parking here long-term. In exchange they have created several new problems: More monitoring, more hassle, and more money out of tenants’ pockets.
That is what makes this so insulting. This is not a resident-first solution. It is an exploitative, pay-the-management system that takes a basic part of home life and turns it into one more opportunity to charge people for something that was never an expense before.
They’ve created a new problem and make you pay to solve it.
They create the disease and sell you the cure.
Expect some patronizing BS email about “making the resident experience better” before they proceed to rip you and your guests off.
A landlord that adopts this is sending a clear message: tenants are nothing more than revenue generators to be monitored and controlled. You are the equivalent of livestock to them.
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Do not use!!
Hope you do not rent from a building who uses this app. They will try to charge you for parking in your own building.
DO NOT RENT FROM PLACES WHO USE PARKADE
Parkade is honestly the worst company my apartment has ever used in order to secure our spaces. The amount they price the spaces at is alrwady ridiculous and then they will charge you an insane amount for a penalty fee often for issues out of your control. Oh and then they will tow you because they don’t care that you’re paying for a spot that will 7/10 of the times have someone parked in it and it’s now your responsibility to move your car to different allotted spaces every hour. They are saying because my card declined i’m not allowed to park at MY building. I have taken to literally parking in the free spots at the apartment next door. Genuinely at this point i would start considering apartment complexes who use this platform as a red flag as it’s clear they get kickbacks from the amount of ACTUAL RESIDENTS this company tows. Charging $200 for a parking space in this economy is egregious and disgusting. also you can only access the gates through your phone so if it dies or you don’t have a smart phone well tough luck.
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Response from developer
Hi there, Thanks for sharing your feedback, and sorry to hear your experience with Parkade hasn't been great. Parking prices, including penalty fees, are established and set with your building. Parkade does not receive any kickbacks from towing companies, not only as it is illegal in many states, but because we as a company have rejected it. Our preference is to avoid towing entirely, but unfortunately it is sometimes required. As long as you park only in spaces you have reserved and paid for, you won't need to deal with penalty fees or towing!
Basically a Scam
I love having to pay to park in the same place I pay rent. What an amazing feature. $50 a month to park at my own apartment complex and people can still get away with taking your spot. When I move, I will make sure my next apartment has nothing to do with Parkade or any other pay to park scams for residents.
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No CarPlay app
No CarPlay app
The absolute wORST
Pathetic customer service. Embarrassing that the level of zero service exists in an apple environment.
Neutral
Neutral
Danny
Worst, mean and terrible parking app ever.
Fight Against THIS
The worst thing EVER! Petition, do whatever you need to do to make sure your apartment doesn’t use Parkade, they are the worst! I’ve lived in my building for 4 years and ppl didn’t start parking in my spot until they switched to Parkade. Hate it so much!