Wouldn’t let me
Wouldn’t let me pay for my parking spot in the app. So I removed my payment method and re-added it and it still wouldn’t let me pay. When I went to the pay box, I used the same payment method at the box and everything worked fine.
Makes you pay minimum $25
In order to upload a new debit card to the app, you have to pay between $25-$75 up front. Ridiculous.
Unusable Update
I have no idea who on gods green earth decided to make these horrific changes but now the app is unusable. It worked perfectly fine before. Fix it.
It was fine.
It was fine. The location thing never worked, but if you entered the number, it was fine.
However, I just opened it for the first time in a few months and it made me create a new account??
And because of that, I had to re-enter ALL of my info - AND it won’t do Apple Pay anymore.
I was trying to park for under 5 minutes - just long enough to run into a store to pick up an ordered item. It took longer to get the app up and running again! No wonder so many people use the dumb kiosks.
However, I just opened it for the first time in a few months and it made me create a new account??
And because of that, I had to re-enter ALL of my info - AND it won’t do Apple Pay anymore.
I was trying to park for under 5 minutes - just long enough to run into a store to pick up an ordered item. It took longer to get the app up and running again! No wonder so many people use the dumb kiosks.
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terrible update
wtf is this new update? terrible
Won’t allow me to add payment type
In the payment options apple pay is the default but of course you can’t use it. So when you go through the process of adding a new payment type and hit save it does not actually save. It used to work really well as an app but it honestly sucks now sadly
why
such a hassle. what if i didn’t have my phone? i wouldn’t have been able to park at all. i actually wanted a car to swerve and hit me while i was installing this
Absolute trash
Complete trash as an app. Who even wrote this garbage. Do better Des Moines.
Lousy !!!!!!!!!
Lousy app that no city employees seem to care enough about to improve, despite the widespread grievances and complaints. Locating your parking meter is a joke. Want to add time to your meter? NOPE. It won’t let you. Instead, you have to WAIT until the time expires and hope you don’t get a ticket while you’re scrambling to put more time on it using this slow dreadful app! This app needs attention desperately!
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Laughable
Whoever developed this app should bow out of software dev. This app is beyond glitchy, the API consistently crashes or is slow to the point it’s unusable, half the time it doesn’t even work. Not to mention, you can’t extend your time with a different card. I was using up the remainder of a visa gift card and it wouldn’t let me extend it with my actual card. Pathetic.
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Glitchy
The app takes forever and is completely glitchy. I couldn’t update my credit card expiration date, I couldn’t even add another credit card to be able to park and almost missed an appointment downtown trying to mess with it. The chat feature just spins and is absolutely no help at all.
P.O.S.
Been using it fine until two weeks ago. Kicked out my account. No help from the city. No help from the app. Gives you option to use google. Network error. Des Moines made a genius decision to give all responsibility to AN APP COMPANY THAT DOESNT HELP WHEN THE APP DOES NOT WORK. Do you know how many people just don’t want to come downtown anymore because they find this genius system too much they’d rather get a ticket or not pay? GENIUSES
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“Uh oh! Try again later!”
I’ve tried updating my payment methods multiple times on different days) and each time I get a message that it won’t work and that I should try again later. I removed my expired card easily, but adding an updated card cannot happen. I uninstalled and then reinstalled the app, and that didn’t work either. Prior to this, the app worked well.
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Just let me quickly put in some change!
Why do I have to give all this data to dsm pigs?
Wastes so much time and is non-functional
This is my first time using the app and it is such a slow process! Rather than just pay the bill for parking, it takes 15 minutes to find your space (and the “locate me” part of the app is completely worthless and non-functional), create a login, load a credit card, load your vehicle information… meanwhile the place you try to get to will be closed by the time you can FINALLY pay for parking. They would be better off using coin parking and it would make for a faster turnaround for others wanting to park in congested/popular areas, and would also mean potential for more money to the businesses in that area if there is a faster turnaround of customers.
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An app to pay to park that won't let you pay
The great thing is this app says it basically takes all payments. then you go to pay and it says payment form not accepted under every option, every card, every payment app I can possibly try.
20% increase in parking payment on app.
If you try and download the app you'll be paying 20% more than if you were to just pay on the street ?
Not tourist friendly
Visiting from out of town and Meter wasn’t working, so I spent about 10 minutes standing at my car having to download the app, create an account, dig for my card to input credit card info since Apple Pay wouldn’t work. (I also had to input the amount of time I wanted to pay for 4 separate times). It’s a cumbersome process for those visiting and trying to park quickly.
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Terrible support
I needed to change one of my payment methods. There’s no way to do that. You can have 2 credit cards, but you can’t change or delete them once entered. You also have to jump through tremendous hoops to delete your account. Hate the user experience of this app!
Unable to add payment method
I like the idea of the app but it’s not allowing me to use PayPal or Apple Pay and it’s impossible to add another payment method so I’m forced to park in a ramp somewhere.
