Terrible
Do not use this service, unreliable and bad customer service.
Lousy app
One star is too good for this app. Good job the actual service is great. The app is buggy, only taking me to the reservation screen, and routinely “hangs”. I want to look up my reservation and access the provided QR code. Also, would be nice if the reservation confirmation/QR code was also able to load into my Apple Wallet. The latest upgrade didn’t make anything better at all.
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Such a Terrible App
This is just a terrible app. So useless - I open it and it just takes me to “Reserve a Parking Spot”, even when that’s not I want to do, and doesn’t allow me to access the menu or my account or check my previous booking. Back to the website. Can’t do anything I need to do on the app.
Inutilisable
Impossible d’inscrire le réservation ID et impossible de rechercher des disponibilités. Ça plante tout le temps
Doesn’t work: Freezes
I’ve tried to book parking three or four times in a row, and the app just freezes up. When you click on app support, it just takes you to the website, but not any app support. Don’t bother.
App closes
Unable to use app as it closes.
Brutal app
I’ve parked with this company many times, they’re pretty good to deal with. I gotta jump ship, though. The app is unusable. Crash crash crash.
Poor Service
It took 25 minutes for driver. Barely made to the flight.
Damaged Car lost floor mats
Worst experience ever still waiting to be paid DO NOT leave your car here. My car was badly damaged I asked for detailing which was just a poor wash job my truck came back with wrong floor mats and front end smashed. They denied damaging but than admitted to it.minip
Big let down in every way
I had high hopes however this service missed the mark in every way. You will be disappointed.
- booked online - could not find my reservation
- not prepared for pickup and drop off service that i paid extra for
- staff were not identifiable - I had no idea who I was leaving my car with - no name - nametag or identifier of the company that they worked for. As a woman this is a big safety issue, letting a complete stranger into my car.
- paid for a car wash - not done
- not convenient in any way - insisted that I meet him at post 38 when I need to be at post 1 for my flight
- I had to wait over 30 min for someone to meet me at the airport to pick up the car, waited 90 min for drop off of the car when I returned - mid afternoon both times - not during peak times.
- horrible phone service - when calling I was put on hold every time by someone that was inaudible - sounded like I had been disconnected each time - I had to call back multiple times.
- called to speak to a manager - no return call.
- it’s too bad because the business model is good but these people haven’t got a clue about customer service.
- booked online - could not find my reservation
- not prepared for pickup and drop off service that i paid extra for
- staff were not identifiable - I had no idea who I was leaving my car with - no name - nametag or identifier of the company that they worked for. As a woman this is a big safety issue, letting a complete stranger into my car.
- paid for a car wash - not done
- not convenient in any way - insisted that I meet him at post 38 when I need to be at post 1 for my flight
- I had to wait over 30 min for someone to meet me at the airport to pick up the car, waited 90 min for drop off of the car when I returned - mid afternoon both times - not during peak times.
- horrible phone service - when calling I was put on hold every time by someone that was inaudible - sounded like I had been disconnected each time - I had to call back multiple times.
- called to speak to a manager - no return call.
- it’s too bad because the business model is good but these people haven’t got a clue about customer service.
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Great service
Have used Park 4 U 3 times now and each experience has been positive. Great courteous drivers and always punctual.
We will continue to use this service. Far exceeds park n fly.
We will continue to use this service. Far exceeds park n fly.
Simple setup room for improvements...
I like that there was discount offers and you can pay ahead to ensure you have a place to park. Last time i had to find an alternative parking lot at the eleventh hour and the price was double! But the parking lot details are not readily available.
I punch in the address on wazes and it gives me the closet parking lot??!
I download the ParkForU app to manage my reservation and confirm location of the parking lot I am reserved in! The app only tells you the departure time or allows for you to NEW BOOKING!
I want ever detail about my current one! I want to see the parking where I am at! I want to see a list of parking lots that ParkForU has. If that it too much for the app. Add a link to website or google apps. Something.
Make it client friendly. Parking while I travel for work or leisure should be easy! Managing my reservation should be easy! Clarifying details for my reservation should be easy!
I punch in the address on wazes and it gives me the closet parking lot??!
I download the ParkForU app to manage my reservation and confirm location of the parking lot I am reserved in! The app only tells you the departure time or allows for you to NEW BOOKING!
I want ever detail about my current one! I want to see the parking where I am at! I want to see a list of parking lots that ParkForU has. If that it too much for the app. Add a link to website or google apps. Something.
Make it client friendly. Parking while I travel for work or leisure should be easy! Managing my reservation should be easy! Clarifying details for my reservation should be easy!
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App keep crashing at the payment step
Company like this should not be even in business if cannot even make the app to work properly !
So frustrating!
First, my new model car isn’t in their dropdown menu, and there’s no option to write it in. Second, the app crashes every time I hit confirm payment (the last step), and you have to re-enter all the info from the beginning. This happened three times in a row before I gave up and just called.
Disappointing
I am all about supporting a small start up business, and giving them a try. This service let us down though. A couple points:
- they said we would get an email when a driver was assigned to us - that only happened after we dropped our car off and were on the plane, then when coming home, it was after our driver dropped us off and we were driving home (not a big deal ok)
- they said our driver would be at the airport to pick us up within 15 mins of us calling them - it took a little over 30 minutes and us having to call a second time.
- the biggest disappointment was we paid in advance to have our car detailing completed. I was hesitant at first to pay in advance as I did not really know this company, but figured I would put faith in their process.
Well sure enough, when we were picked up at the airport our car was not detailed. I asked the driver about it and he said they outsource this and the guy they use was off that week. Our driver told us we should have been notified of this, and the girl at the desk will notify us, and refund my credit card. Needless to say I am still waiting for the contact from her, and refund. I have sent 2 emails myself to them with not even a reply. This has been since December 31.
They are quick to take your reservation , they even have an app, but when you pay for something in advance and they do not provide that service to you, I guess they lose the ability to communicate.
Very disappointing, as I said, I try to help the small startup business, and they want to steal 30 or 40 bucks from you.
Will never use their service again, and will be telling this story to every person that asks me about my experience.
- they said we would get an email when a driver was assigned to us - that only happened after we dropped our car off and were on the plane, then when coming home, it was after our driver dropped us off and we were driving home (not a big deal ok)
- they said our driver would be at the airport to pick us up within 15 mins of us calling them - it took a little over 30 minutes and us having to call a second time.
- the biggest disappointment was we paid in advance to have our car detailing completed. I was hesitant at first to pay in advance as I did not really know this company, but figured I would put faith in their process.
Well sure enough, when we were picked up at the airport our car was not detailed. I asked the driver about it and he said they outsource this and the guy they use was off that week. Our driver told us we should have been notified of this, and the girl at the desk will notify us, and refund my credit card. Needless to say I am still waiting for the contact from her, and refund. I have sent 2 emails myself to them with not even a reply. This has been since December 31.
They are quick to take your reservation , they even have an app, but when you pay for something in advance and they do not provide that service to you, I guess they lose the ability to communicate.
Very disappointing, as I said, I try to help the small startup business, and they want to steal 30 or 40 bucks from you.
Will never use their service again, and will be telling this story to every person that asks me about my experience.
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