No Payment Confirmation, led Me AED 150 Fine
When I completed the payment, the app immediately returned to the payment page. The payment option disappeared, and I had to wait around 30 minutes without any confirmation. There was no message to tell me whether the payment was successful, failed, or still processing.
I tried multiple times, refreshed the app repeatedly, and kept checking my email, but there was no notification or update at all. The next morning, I received a parking fine of AED 150 because I couldn’t confirm whether my subscription had been activated.
An app that handles parking payments should provide instant payment confirmation and clear status updates. If there are technical issues, users should be informed immediately instead of being left guessing. This experience cost me both time and money.
Please fix the payment flow and notification system before more customers receive unnecessary fines due to app issues.
Worst app
Top make matters worse, their customer service representatives are extremely rude, unhelpful and unwilling to understand the customer’s concerns. They simply insist that there is no issue on their end and tell you to contact your bank for a refund instead of taking any accountability.
This is one of the worst apps i have ever used, backed by some of the poorest customer service i have experienced. The complete lack of accountability, combined with rude and unprofessional representatives, makes the entire experience incredibly frustrating.
Not Working Properly
Response from developer
Thank you for your feedback. We’re sorry for the issue you faced with the Parkin app. Our team is committed to improving and assisting you. Please email us at ask@parkin.ae with details, and we’ll do our best to resolve it quickly. Your time and opinion are valuable to us. 🚗💙
Easy to use
Response from developer
Thank you! We're delighted to hear you're having a great experience with the Parkin app. Your feedback helps us improve and continue providing the best service possible. If you have any suggestions or questions, feel free to contact us at ask@parkin.ae. We appreciate your support and look forward to serving you! 🚗💙
Impossible to get OTP for autopay
Applause for genius coders.
Response from developer
Thank you for your feedback. We’re sorry for the issue you faced with the Parkin app. Our team is committed to improving and assisting you. Please email us at ask@parkin.ae with details, and we’ll do our best to resolve it quickly. Your time and opinion are valuable to us. 🚗💙
