Arvada Branch
I have banked here 10+ years and am impressed with the customer service we receive from Josh Barajas! He is not only helpful when it comes to our business needs but will go out of his way to address a concern same day. I appreciate that greatly as a business owner!!!, and Francesca in their loan department made everything simple and easy I much appreciate that as welI, and I will also mention Dontaye as he is always smiling very helpful. Currently a great team to work with at the Arvada branch!
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New update 🔥
Love the new update!
Customer Service
I am disappointed in customer service. Recently I had a question regarding a CD which had matured. I called, left a message, but was never called back. Seems once you have the money, you aren’t interested in customer service.
Fantastic app
Great app ! Would’ve loved to give them the 5 stars but no Zelle unfortunately. Big inconvenience but other then that it’s great
App & Branch collaboration.
i’ve been using the partners Colorado app since I opened my account and the collaboration that I get from the information with the app and the branch manager Monica Gallardo at the Littleton branch has been amazing. I’ve had seamless transitions with my banking and transfers and any questions I’ve had the branch manager has answered and helped me solve any issues in a timely fashion with great customer service I want to take partner Colorado credit union and Monica Gallardo for helping me with my financing and making it easy process!
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Satisfied
Overall the app is great but wish there was an option to make a payment AND opt to pay a portion towards principle, rather than having to call.
Love Partner, Hate new updates
I would PAY MONEY to go back the look and ease of use of the old app. Ever since this most recent update I literally HATE and LOATHE using this new updated app. It’s more confusing, literally EVERYTHING is now more steps and its layout seems conceptualized by a toddler. Please don’t leave it like this.
Update for 2025: they did leave the app like that. And on top of that they cancelled my Secure Card and gave Visa the Ability to charge interest and made it a real credit card, which is the exact opposite of why I opened that account and card in the first place
Update for 2025: they did leave the app like that. And on top of that they cancelled my Secure Card and gave Visa the Ability to charge interest and made it a real credit card, which is the exact opposite of why I opened that account and card in the first place
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Can’t pay loans
They updated the app and now you can’t just transfer money to pay your car loan. It’s 2025. Why do I have to call to make a payment on my car loan? Please fix this.
Doesn’t work
Unable to log in with the new update. Deleted the app and reinstalled & it just spins.
Love Partner, Hate new updates
I would PAY MONEY to go back the look and ease of use of the old app. Ever since this most recent update I literally HATE and LOATHE using this new updated app. It’s more confusing, literally EVERYTHING is now more steps and its layout seems conceptualized by a toddler. Please don’t leave it like this.
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Partner CCU app
The new update is horrible . Gerry irritating to use now .
Credit union that’s always taken care of me.
I have banked with this credit union since 1993. It started out just for American Postal Workers.
I’ve been taken care of by the same employees 20-25 years.
They treat me like family members they actually like.
I’ve been taken care of by the same employees 20-25 years.
They treat me like family members they actually like.
Auto loan
I am a new customer with a newly refinanced auto loan. I have been trying to navigate your website for over a week to make my payment. My bank account is supposedly linked, but there is no option to make the payment! My payment is now late. I have left messages and no one calls back. I work full time and cannot stop by a branch office. I just want to make good on the loan and you are not making it easy!
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Can’t pay loan through the app
Can’t pay car loan through the app
Very difficult to navigate with multiple accounts.
Not much organization or separation between a business account and a personal account. Very difficult to do something as simple as paying a bill or loan.
On time
My direct deposit always comes on time
Partner credit union app color change
Prefer the original red color for the cellphone app
Natalia
Fabulous representative
Face identification issue.
Every time I try to attempt to use face ID it does not function. So I login go to settings touch face ID, gives me the caution information I look at the Phone. It says congratulations successful and then the face ID button shut off automatically. The face ID function never works at any given time please ask the developer to check this issue. I am using an iPhone. iPhone 13 promax. Thank you so much.
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Accuracy
This app does not have true accuracy, it leaves you overdrawn.
It does not show a posted activity and it also shows still pen-dings that are already paid
It does not show a posted activity and it also shows still pen-dings that are already paid
