App fail
App has officially failed. I’ve been able to login with face unlock for so long until this morning. Now it has failed and won’t even allow me to use my passcode. I’ve uninstalled and reinstalled but has still completely failed. Just another reason why I’m taking my banking business elsewhere.
Unreliable
This app crashes when you need it the most. Completely unreliable. And it hasn’t changed at all since I’ve started using it! This app alone makes me want to switch banks. Everytime I login it says “undergoing scheduled maintenance”. Maintenance on what???? This app is some absolute doodoo-fest! Fix the dang app already
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App update
Not good! I just updated like 1 month ago & had to update again. Tried using mobile app to deposit check and continue getting errors. I spoke with customer service, was advised to settings for update & delete app which I did, still cannot use mobile app to deposit checks continue getting errors after updating phone, deleting & reinstalling mobile app- still getting unknown errors!
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App keeps getting worse - terrible for privacy
App lacks basic account administration features - need a replacement card? Too bad! If you need to do any functions other than look at your account or move money from checking or savings, you better be ready to call in. Also- I know my own name, I don't need it to be displayed in one inch tall letters when opening the app BEFORE logging in, and then taking up 1/4 of the screen on multiple pages in the app. What does this add? Who asked for this? No way to disable or change what is displayed either. Awful for privacy.
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Terrible app
This is one of the worst apps I’ve ever had in my life. It is terrible. The customer service does not help you out whatsoever and they are absolutely awful at getting you what you need when the time you need it. Westerra is the worst credit union I’ve ever been to and I am going to be switching to another actual bank as soon as possible Westerra is absolutely awful
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