Not a well designed app
Logs you out and forgets your credentials. Frequent error codes. Frustrating to use. Weird because I don’t have this trouble with my other banking apps.
Slow limited support
Slow app. Support page doesn’t work. Mobile deposit instructions shown once on terms then can’t find again after accepting. Calling support not always helpful. Drops calls and had to call multiple times or leave message with business banking person at branch. Takes days for return call. Not the best CU I’ve used but far from the worse.
Show more
Notifications are lacking
The interface is nice and straightforward which is why I’m giving 2 stars instead of 1.
I receive no notifications until I open the app. That includes app, text, and email notifications.
So if I have a notification enabled to inform me when there’s a charge on my card, it doesn’t deliver until I open and login to the app. Please fix so notifications are sent as they happen.
I receive no notifications until I open the app. That includes app, text, and email notifications.
So if I have a notification enabled to inform me when there’s a charge on my card, it doesn’t deliver until I open and login to the app. Please fix so notifications are sent as they happen.
Show more
Easy & Simple
Great App, easy and simple to use. Saves stamps and or driving to Westerra to make a deposit. Thanks
Personal Banking
This app is only for business banking and unfortunately Westerra hasn’t made its personal banking app available globally. This is very disappointing and way behind the times of other institutions.
