Outstanding
Everything I need to do, thank you!!
The experience is starting to deteriorate
Recently the app performance has started slipping. It now takes up to 10 seconds for my initial account view to load when opening the app.
Additionally, today when I was using the chat feature to have a representative help me open a new sub-account, the app logged me out mid-session with no warning. When I logged back in, I couldn't rejoin the chat session.
Additionally, today when I was using the chat feature to have a representative help me open a new sub-account, the app logged me out mid-session with no warning. When I logged back in, I couldn't rejoin the chat session.
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Increasingly Disappointing
I used to find the Canvas app easy to use and it worked well and reliably. Now it is an absolute headache to try and do even the simplest things. I’ve had to reset my password multiple times in the last month because of app errors. When I need to get into the app, I need to get into it quickly and be able to check my bank accounts right then and there. This has become nearly impossible! There is always a delay or some kind of 3 level security checking. I completely understand and applaud security for banking apps, but this has gotten so ridiculous that I am now embarrassed at how long it take and if there is a glitch or it doesn’t work the first time, it takes many minutes to sort out. The facial recognition never actually works anymore - it always asks me for my password. Why have it if it doesn’t work?
I’m growing so repeatable frustrated and infuriated by this app that I am considering closing my account, after being with Canvas for nearly 30 years. Please fix this. I don’t have this issue with any of my other secure banking/card apps.
I’m growing so repeatable frustrated and infuriated by this app that I am considering closing my account, after being with Canvas for nearly 30 years. Please fix this. I don’t have this issue with any of my other secure banking/card apps.
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Great Banking app
Does the cash a check, Zelle, and more. Thanks to this team for creating a sold and great banking app.
Recent update breaks FaceID
Well after working great for years, the Canvas app now always prompts me with “It’s been a while since you logged in” and makes me manually reprint credentials from the Password app. Please fix this. It is a major pain in the back side.
