Canvas Credit Union User Reviews

Customer Experience

Positive experience54.2% of reviews
Neutral7.1% of reviews
Negative experience38.7% of reviews

~ Based on 225 written reviews from the US App Store.

What users say

Is Canvas Credit Union Safe?

Canvas Credit Union appears safe based on user ratings. AppsHunter Safety Score for Canvas Credit Union is 96/100.

This assessment is based on 17,654 user ratings, with an App Store average of 4.8/5.

Safety Analysis

97.5% of ratings point to a safe experience
1.4% of ratings suggest some concerns
1.1% of ratings point to a risky experience

~ Based on 17,654 App Store ratings for Canvas Credit Union.

Is Canvas Credit Union Legit?

Canvas Credit Union appears to be a legitimate app. AppsHunter Legitimacy Score for Canvas Credit Union is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Just one suggestion

For auto loans show the principal and interest breakdown of the payment

Excellently Functional

For a credit union this is the best banking app I have ever used. It encompasses everything you need and it’s all in one place. Canvas Credit Union has some of the best people working for it and the best customer service, so I’m not surprised they also have the best app.

Best Credit Union ever

I have been a member since 1973. I have had a wide variety of loans through this time. I had a challenge as my wife go MS. They stood by my side helping me with payments.

I retired moving to Tennessee but just could not close my account.

All those years and as God as my judge I only had one bad experience with one teller. I think that is amazing!

God bless this company and all of it’s employees 🙏🏽✝️
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Worse banking app I’ve used

It would be nice if you have the Facial Recognition for it to not say “it’s been a while since you last logged in TYPE your password” like I log into my app 5 minutes ago! And it will crash every other use. Or transfers will not load the submit button so you have to close the app and restart 5 times for it to work. I’ve had banks that are no longer in business have better quality apps
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Deceptive app behaviors

This app moved money from both me and my partner’s account into an account that was negative causing us a financial hardship. Both of us are disabled. We can’t pay rent now and that will cost us the money that was negative and some. Thank you so much for putting us into a financial hardship! You’re doing gods work!

Oh wonderful, they just did it again! Are we retaliating further because we dislike being held publicly accountable? What a petty game your bank is playing.

Transactions post latent and don’t show pending, causing transaction misinformation with balance and what has and hasn’t been processed. The system that’s being used is really bad. Most banks post pending the moment it’s run through. Most CC processors are networked and aren’t processed manually so this argument is moot.
Overall the experience with this bank and especially its app which feels vibe coded at best…I’m going to suggest taking your money elsewhere.

After a recent experience where the bank refused to process a non approved charge. I definitely suggest not using this bank nor the app that reports poorly.

Now I’m being charged overdraft fees while having a positive account balance? I’ve never experienced anything like this with a banking institution. This feels like I’m being retaliated against for leaving reviews over concerns about the poor app functionality.

And yet again another inconsistent issue with this bank. Instant transfers are taking longer than an hour or not posting.

And now I’m being charged random holds for the same amount nearly every week for a “general hold” this only started happening after I experienced app devs or management retaliating against this concern.
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Advice

App functions as it should but it could be better with newer features and updated look (looks very bland and boring, out of date even) and it could compete with chase and other mobile banking apps.

Canvas bank

These people are always there to help no matter what the problem is

Amazing crew

Every time I go into a canvas I am greeted with a smile and a professional attitude, I have been banking with them
Since 2014 and I couldn’t imagine going anywhere else.

Canvas App

The Canvas Credit Union app is easy to understand, easy to navigate and easy to interact with. It suits me perfectly.

Mobile App

Appreciate the convenience.

Works good

The app has been randomly logging me out and asking for a password lately. Then Apple won’t let me auto fill it in. It’s kind of annoying. Over all the app is great and very useful. I love Canvas as a bank and will not go anywhere else.

Wonderful banking

Canvas app and their employees are just amazing

Canvas app

Simple and easy to use. I’m able to view everything I need and manage all my accounts accordingly. Real good app

Issues

The app recently has had issues when logging into the app. Face ID and trying to login with a password.

Inachrystalworld

There isn’t much this app can’t do. I especially love that I can see my cards digitally in the app, see my credit score, and easily track spending and transfer money to my son’s Canvas account. Makes family banking easy! Thanks Canvas!

Easy and Efficient

Very easy to use. Easy to move money between accounts.

Tech forward

I am thoroughly impressed with Canvas cu app! It’s fast, clear and efficient. My external transfer are quick. I have very little issues

Deceptive app behaviors

This app moved money from both me and my partner’s account into an account that was negative causing us a financial hardship. Both of us are disabled. We can’t pay rent now and that will cost us the money that was negative and some. Thank you so much for putting us into a financial hardship! You’re doing gods work!

Oh wonderful, they just did it again! Are we retaliating further because we dislike being held publicly accountable? What a petty game your bank is playing.

Transactions post latent and don’t show pending, causing transaction misinformation with balance and what has and hasn’t been processed. The system that’s being used is really bad. Most banks post pending the moment it’s run through. Most CC processors are networked and aren’t processed manually so this argument is moot.
Overall the experience with this bank and especially its app which feels vibe coded at best…I’m going to suggest taking your money elsewhere.

After a recent experience where the bank refused to process a non approved charge. I definitely suggest not using this bank nor the app that reports poorly.

Now I’m being charged overdraft fees while having a positive account balance? I’ve never experienced anything like this with a banking institution. This feels like I’m being retaliated against for leaving reviews over concerns about the poor app functionality.

And now I’m being charged random holds for the same amount nearly every week for a “general hold” this only started happening after I experienced app devs or management retaliating against this concern.
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Predatory

This app moved money from both me and my partner’s account into an account that was negative causing us a financial hardship. Both of us are disabled. We can’t pay rent now and that will cost us the money that was negative and some. Thank you so much for putting us into a financial hardship! You’re doing gods work!

Oh wonderful, they just did it again! Are we retaliating further because we dislike being held publicly accountable? What a petty game your bank is playing.

Transactions post latent and don’t show pending, causing transaction misinformation with balance and what has and hasn’t been processed. The system that’s being used is really bad. Most banks post pending the moment it’s run through. Most CC processors are networked and aren’t processed manually so this argument is moot.
Overall the experience with this bank and especially its app which feels vibe coded at best…I’m going to suggest taking your money elsewhere.

After a recent experience where the bank refused to process a non approved charge. I definitely suggest not using this bank nor the app that reports poorly.

Now I’m being charged overdraft fees while having a positive account balance? I’ve never experienced anything like this with a banking institution. This feels like I’m being retaliated against for leaving reviews over concerns about the poor app functionality.
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Love you canvas

You guys are the best love you canvas ❤️