Great service especially in combination with Remitly
I’m sad that Remitly has decided to shut down Passbook operations; there need to be more options for banking that caters to the international crowd. This is my first review and I’m giving it a posthumous five stars.
STAY AWAY FROM THIS COMPANY
They closed my account for no reason, when I call them. They gave me no reason! They are soo unprofessional sent me an email that my account will be closed and spelt my name wrong! I called them they said my account will be closed on January 1st !!! Like what???? I need my money it’s almost the holidays and they stated they will send a check by february!!! What? I should sue you guys because it makes no sense !!!! I neeed my money!!
Show more
Passbook Customer
Just a quick shout out to Passbooks clean and fast service so far, I just deposited a check and it was smother than ever it’s under review now so I can expect to get this money in 3-5 business days from now. That is conveniently how I love PassBook…
Worst bank app ever. Never download!!!!!
I downloaded the app a week ago and tried to transfer some fund into the app. A day later I got emails saying my account is suspended and they need additional information such as self photo and bank account statement. I emailed but got a few other account manager emails after that, with the request for additional information which made me confused on what information I need to provide.
A few days later they said the account is closed for no reason and didn’t clarify what purpose they have for own my personal information. Never ever trust this app and the product they have!!!
A few days later they said the account is closed for no reason and didn’t clarify what purpose they have for own my personal information. Never ever trust this app and the product they have!!!
Show more
Response from developer
Hi there! Thank you very much for taking the time to do this review. May you please contact us so we can help you to take a look into your account? We will gladly help you to review your information and see what we can do to help you. You can call us to +1(206)-725-5784 or send us an email to service@passbook.app.
Money transfers take almost a week 👎🏻
The App is very good, what is NOT good is the delay of the deposit transfers from my bank to my passbook card. I prefer to pay a fee for each cash transfer than to have to wait up to 6 days to see the deposit reflected on the Passbook card. Cash App and Venom base the success of their apps on the speed with which they make cash transfers. It's rare in 2022 for cash transfers from my account to Passbook to take this long. They don’t help at all and if they delay the emergencies that a client may have when waiting for that money. There is a lot to improve in Passbook and I think this is the main point to correct: Make money transfers more efficient and faster.
Show more
Response from developer
Hi there! Thank you very much for taking the time to do this review. May you please contact us so we can help you to take a look into this? We can share with you valuable information about deposits. We will gladly help you to review your information and see what we can do to help you. You can call us to +1(206)-725-5784 or send us an email to service@passbook.app.
