Passport Photo User Reviews

Customer Experience

Positive experience67.4% of reviews
Neutral2.0% of reviews
Negative experience30.6% of reviews

~ Based on 2,555 written reviews from the US App Store.

What users say

Is Passport Photo Safe?

Passport Photo - PhotoAiD appears safe based on user ratings. AppsHunter Safety Score for Passport Photo is 90/100.

This assessment is based on 18,545 user ratings, with an App Store average of 4.5/5.

Safety Analysis

87.8% of ratings point to a safe experience
1.5% of ratings suggest some concerns
10.7% of ratings point to a risky experience

~ Based on 18,545 App Store ratings for Passport Photo.

Is Passport Photo Legit?

Passport Photo - PhotoAiD appears to be a legitimate app. AppsHunter Legitimacy Score for Passport Photo is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Great App. Great Customer service.

As local photography shop has closed I decided to use this App as selfies were being rejected. Easy to use ; final adjustments made by a human. Great customer service as I had chosen Uk passport when I actually needed Irish passport photo. Was sent corrected Irish passport at no extra charge. Very prompt response.
Show more

3 photos failed

3/4 photos failed

Simple

I had to do a few retakes but that was really simple and straightforward

Worth the money

I spent an hour and a half on my own trying to get a photo β€œaccepted” for my passport renewal. Finally gave up and used this app. First pic was immediately approved. Worth the money to keep my sanity. Also their customer support responds right away which was great!

Stunning!

Best app ever, aside from the bible app, of course. Hehe.

A SCAM

Avoid this service. My passport photo was β€œverified" by PhotoAiD yet was rejected at two separate Australia Post locations due to shadows and apparent digital alterations to my hair. I had to pay for and retake the photo elsewhere. When I requested a refund, I was asked to provide additional proof rather than simply honouring the advertised guarantee. Not worth the money or the hassle - feels very misleading. A complete waste of time and money - save yourself the hassle and get your passport photos taken directly at Australia Post.
Show more

Cut my ear

It is terrible

Scam

Not refunding money even if photo is rejected by embassy

The picture is warped and not correct

The human edit has made the picture worse

Passport photo

Web site works well

Efficient

Quick and easy. Brilliant!

Top quality, excellent service

Top-quality passport photos and excellent service! Professional, friendly, and efficient. I’m very pleased with the results and would highly recommend ! πŸ“ΈπŸ‘

Do not use this

Used this app to renew my passport online just to get a rejection email from the passport agency. If you are on a time crunch and don’t want to risk delays DO NOT USE. Had to retake my photos and mail out a new one not using this.

Then when I reached out to customer support for my refund they replied in German??? Seems super sketchy so will not be using this again.
Show more

So Far So Good

I haven’t submitted them with my application yet, but if they work, this will have been far less of a pain than any other way!!

Just Excellent

I need a photo of my 93 year old mum she has mobility issues. This cleared background and made a dodgy photo perfect for this purpose

Invalid pass.

Photo was too close but I was told it would pass. Wasted 20 dollars.

Fast, efficient and time saver

πŸ˜πŸ˜πŸ‘πŸ½πŸ‘πŸ½

Did not Work

Passport place did not accept the photo - First I had to deal with this place not shipping my photos so I they had to arrange another shipment then when they did send it was sent in an envelope that got wet during transport.

Denied

The photo was denied the first time. $20 for nothing.

Good service

Fast delivery and easy to use