No cancellations option
I got a call from Pathao customer service asking why did I not cancel the ride if I got service fulfilled from Indrive. New Flash: THERE IS NO CANCELLATIONS option. Press support and you will be asked to call another number.
I have been using Pathao for the longest time because, I loved it. But, I was shouted at saying, why I did not cancel the ride after getting somewhere else (there is not option to cancel).
After the work was done via indrive, and after 1 cancelled rides from rider, and 2 unsuccessful searches, they asked me why I wasn’t waiting for my notification. Who do I call before they find me a rider? HOW do I cancel after they find me a rider without a cancel option?
Something a cancel option could solve, they called me and argued with me for 10 mins.
I have been using Pathao for the longest time because, I loved it. But, I was shouted at saying, why I did not cancel the ride after getting somewhere else (there is not option to cancel).
After the work was done via indrive, and after 1 cancelled rides from rider, and 2 unsuccessful searches, they asked me why I wasn’t waiting for my notification. Who do I call before they find me a rider? HOW do I cancel after they find me a rider without a cancel option?
Something a cancel option could solve, they called me and argued with me for 10 mins.
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Issue
When I start the app it takes me to the profile menu. It freezes there.
Worst customer service
Worst customer service
Worst customer service
Pathao has gone worst recently. If they can’t fulfill order why even accept it? the order never arrived and they didn’t even update customers if orders get cancelled. Not gonna use the food delivery service again.
So much glitch
i use it on my 17 pro and my wifi is great so its your app does these glitches.i cant message a rider it says sending for hours. so irritating bro
Inconvenient
Worst service by developers, easy to walk to destination rather than wait
Pathao Report not working
I was overcharged my last trip and this report not working and lot of iOS issues
Poor service
The service is so poor and the drivers keep on cancelling the rides after accepting them. Is this some kind of joke or what we were in hurry and hoped that a driver would accept the ride but the riders think that this is some kind of game.
Poor Complaint Handling and Lack of Accountability for Rider Misconduc
Riders frequently cause various issues, but the app lacks a direct contact number to report them. Even when complaints are submitted, there is no visible follow-up on the actions taken by customer service. As a result, customer frustration continues to grow. Pathao must improve its complaint handling and accountability.
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Horrible service
random price spikes after showing a significantly lower rate, unruly drivers, worst of helmets, cancelling after making me wait for 15 mins- they have it all. the only time i’d pick pathao over uber is if they are giving me over 30 tk discount. heard their company culture is horrible too
Not happy with asking more fare
Too many cancellations which is not fair for users
And very disappointing experience not recommended at all.
And very disappointing experience not recommended at all.
Overcharge issue
Today,I couldn’t able to reach my destination as the vehicle was broke & the fare from the incomplete trip was not satisfactory.But there is no way within the app(or atleast I couldn’t find) to address these issues.
Unsafe app
Don’t use pathao for your own cyber space safety. 3rd class app for hack your personal identity.
This app should be removed from App Store.
The drivers on this app are VIOLENT. They will stalk you (USING THE APP!) and harass you for money until you give it to them. I have made 3 reports and emails to Pathao and they never replied. I experienced this on my SECOND TIME using Pathao. If something happens to you will not find justice. I have deleted my account and the app. Never use this app in your life.
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Repeated Customer Service Concerns and Lack of Support
Raised multiple concerns on different occasions includes harassment, serious accidents, wrongful charges, and more yet; received little to no support. There seems to be zero attention to customer concerns. How can anyone trust or continue using a service with such poor client support?
Find a bug
When I am going to add a ride showed you have an active ride
Customer Harrasment in the names of Pathao pay
Pathao is literally indirectly forcing everyone to use pathao pay to make payments. But their features are so buggy it totally destroys my experience with Pathao. So I requested to close my account, for that I need to visit their HQ. Total Harrasment!
Pathao Drive ,,,,ios ar jonno nai kno .
iOS ar jonno Pathao drive Asba ke ?
Terrible service
Such a stupid service providing pathao food . This happened twice in this week with me . Food delivery boy was not responding even in a hour, then I was trying to contact with their customer support, there was also harassment. More than 15 minutes you have to wait there to get a line . How stupid service !
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Recently liking Pathao Food a lot
Charges are much better compared to Foodpanda’s , where it almost feels like a crime to order food instead of getting it yourself. I hope you guys keep it up and more importantly dont change, so that more people can use it . Also , please add more restaurants, at least all the major or trending ones around the area
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