Recently liking Pathao Food a lot
Charges are much better compared to Foodpanda’s , where it almost feels like a crime to order food instead of getting it yourself. I hope you guys keep it up and more importantly dont change, so that more people can use it . Also , please add more restaurants, at least all the major or trending ones around the area
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No way to stop annoying promotional notification
There are no option in the pathao app where we can separate promotional messages from ride notification. For this, we have to deal with continuous unwanted notification all day. If I try to turn off this from my IOS App settings, it turns off all notification including ride and parcel alert altogether. I find it extremely annoying.
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Pathao Review
Raide charged comfortable
horrible customer support and unstable fare
i have been using Pathao since its inception in Bangladesh mostly as my secondary choice. Recently it is showing that I was right all my life as their trip fare is noy only high but also changes at the end of the trip.
they have no initiative to fix such issues. i reported and they seem to ignore theit unfair trip fare issue.
disgusting.
they have no initiative to fix such issues. i reported and they seem to ignore theit unfair trip fare issue.
disgusting.
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No Customer Service
Ordered food 30 minutes ago. No update of status. Its showing they are looking for a pathao hero. In support section waited 15 minutes without getting scope to talk with customer service executive. Low professionalism
Pathao Delivery Tracking
Please add the delivery SMS we receive from Pathao directly into the app, along with in-app shipment tracking.
Worst Service
I ordered food at 8pm then it’s showed me my food was accepted and was preparing after 3hours at 11pm they canceled my order. When all the restaurants were already have closed.
No updates on reports
I reported as my food order was incomplete but they they reached back to me with a solution. I asked for a refund because I paid the full price but never got what I ordered. But they never replied to my complaint.
Rate manipulation
Dear Customer Support Team,
I am writing to report an issue concerning a driver’s handling of a ride request and to request that the matter be reviewed.
I requested a ride through your platform from Gandaki Boarding School to Golden Nursery, Siddhartha Chowk. The fare displayed in the application was NPR 423, and the driver accepted the request at that fare. After accepting the ride, the driver contacted me and requested NPR 600, stating that the original fare would not provide sufficient earnings.
I informed the driver that, if he was unwilling to provide the ride at the fare shown in the application, he should have declined or cancelled the request rather than asking me to pay an additional amount. The driver then asked me to cancel the ride.
I would appreciate clarification on the following points:
1. Why should a passenger be required to cancel a ride when the driver accepted the request and subsequently declined to provide the service at the displayed fare?
2. If a driver considers the displayed fare unacceptable, the driver should be able to decline the request before accepting it. Requesting an additional payment after acceptance is inconsistent with the platform’s stated fare system.
3. Asking the passenger to cancel in these circumstances may cause inconvenience or result in cancellation-related consequences for the passenger, even though the issue originated with the driver.
4. Please review whether similar incidents have been reported, including cases in which drivers accept rides and then request higher fares directly from passengers. If this is occurring repeatedly, appropriate steps should be taken to ensure compliance with the platform’s pricing and cancellation policies.
5. Passengers should not be required to negotiate a different fare privately with a driver after a ride has been accepted through the application.
I respectfully request that you investigate this incident, review the relevant trip and communication records, and determine whether the driver’s conduct violated your policies.
I also request that you clarify the applicable procedure for situations in which a driver does not wish to provide a ride at the fare displayed in the application, and that you take appropriate measures to prevent similar incidents.
Transparent fares and consistent enforcement of platform policies are important for both passengers and drivers. Please confirm the outcome of your review and any action taken regarding this complaint.
Thank you.
I am writing to report an issue concerning a driver’s handling of a ride request and to request that the matter be reviewed.
I requested a ride through your platform from Gandaki Boarding School to Golden Nursery, Siddhartha Chowk. The fare displayed in the application was NPR 423, and the driver accepted the request at that fare. After accepting the ride, the driver contacted me and requested NPR 600, stating that the original fare would not provide sufficient earnings.
I informed the driver that, if he was unwilling to provide the ride at the fare shown in the application, he should have declined or cancelled the request rather than asking me to pay an additional amount. The driver then asked me to cancel the ride.
I would appreciate clarification on the following points:
1. Why should a passenger be required to cancel a ride when the driver accepted the request and subsequently declined to provide the service at the displayed fare?
2. If a driver considers the displayed fare unacceptable, the driver should be able to decline the request before accepting it. Requesting an additional payment after acceptance is inconsistent with the platform’s stated fare system.
3. Asking the passenger to cancel in these circumstances may cause inconvenience or result in cancellation-related consequences for the passenger, even though the issue originated with the driver.
4. Please review whether similar incidents have been reported, including cases in which drivers accept rides and then request higher fares directly from passengers. If this is occurring repeatedly, appropriate steps should be taken to ensure compliance with the platform’s pricing and cancellation policies.
5. Passengers should not be required to negotiate a different fare privately with a driver after a ride has been accepted through the application.
I respectfully request that you investigate this incident, review the relevant trip and communication records, and determine whether the driver’s conduct violated your policies.
I also request that you clarify the applicable procedure for situations in which a driver does not wish to provide a ride at the fare displayed in the application, and that you take appropriate measures to prevent similar incidents.
Transparent fares and consistent enforcement of platform policies are important for both passengers and drivers. Please confirm the outcome of your review and any action taken regarding this complaint.
Thank you.
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Point redeem system
The points system is extremely frustrating. I collected points for almost a year but could barely find any deals where I could actually use them. Today I finally used enough points for around ৳60 off, but the order was cancelled because no rider accepted it, and all my points were lost.
If an order is cancelled for a reason outside the customer’s control, the redeemed points should be refunded. Otherwise, what’s even the point of having a rewards system?
If an order is cancelled for a reason outside the customer’s control, the redeemed points should be refunded. Otherwise, what’s even the point of having a rewards system?
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For stolen item they just block their rider
I took a ride from Gulshan 2 to Mirpur. After 7 days of knocking them, they called me and asking me they will check with the rider. The rider took my official laptop and phone when trafficr asked to show his papers.
They are believing their car but I wanted to show cc tv footage and all proof but they are talking like a idiot.
I will spend money using uber but not their uneducated dog.
They are believing their car but I wanted to show cc tv footage and all proof but they are talking like a idiot.
I will spend money using uber but not their uneducated dog.
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Worst customer service
Don’t trust them.
Worst service!
Pathao used to be my favourite app for food order and delivery. Recently, the service has become so bad that I am actually planning to uninstall the app. After a few recent orders, I waited for 40 minutes to more than an hour but the delivery was still not assigned or it got reassigned again and again. How long do you intend that people will wait for their food and how do you undertake the responsibility for not being able to assign a delivery person within a reasonable time? On top of that, the customer service said that they could not say how long it can take. If this is the current situation of Pathao then I can say that you now have the worst service ever! Really bad experience with Pathao.
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Scamming
Pathao has started to scam these days with unreasonable fares for the cars.
Worst Service & Extremely Unprofessional Experience!!! ⭐
I’m extremely disappointed with Patao’s service. I was clearly told that my product would be delivered within 2 days, but it has now been 8 days and I still haven’t received my order.
What makes this even worse is that the order has repeatedly been shown as “Out for Delivery,” but every time the rider contacted me, they asked for extra money for delivery, even though I had already paid the delivery charge.
I was ready to receive my order, but I refused to pay an additional, unexplained delivery charge. Instead of delivering my product as promised, the order has been delayed again and again.
2 days promised → 8 days passed → product still not delivered → repeatedly marked “Out for Delivery” → extra delivery money requested despite delivery charge already being paid.
This is completely unacceptable. Patao needs to investigate this issue and explain why my order has not been delivered as promised and why riders are asking for additional delivery charges.
What makes this even worse is that the order has repeatedly been shown as “Out for Delivery,” but every time the rider contacted me, they asked for extra money for delivery, even though I had already paid the delivery charge.
I was ready to receive my order, but I refused to pay an additional, unexplained delivery charge. Instead of delivering my product as promised, the order has been delayed again and again.
2 days promised → 8 days passed → product still not delivered → repeatedly marked “Out for Delivery” → extra delivery money requested despite delivery charge already being paid.
This is completely unacceptable. Patao needs to investigate this issue and explain why my order has not been delivered as promised and why riders are asking for additional delivery charges.
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Worst delivery app
They more then 1hr to delivery and make drama when u complain
pathao food and cng
Extremely unprofessional
USELESS APP
Never gets any bike in the morning or any rush hour.
Raiders canceling trips
Pathao should charge or give penalties to the riders on cancellations
They tell us they are arriving but they always cancel the ride at the last minute
This makes me hate this app
They tell us they are arriving but they always cancel the ride at the last minute
This makes me hate this app
Bad service
Pathao rider are lazy and unresponsive
