Worst service!
Pathao used to be my favourite app for food order and delivery. Recently, the service has become so bad that I am actually planning to uninstall the app. After a few recent orders, I waited for 40 minutes to more than an hour but the delivery was still not assigned or it got reassigned again and again. How long do you intend that people will wait for their food and how do you undertake the responsibility for not being able to assign a delivery person within a reasonable time? On top of that, the customer service said that they could not say how long it can take. If this is the current situation of Pathao then I can say that you now have the worst service ever! Really bad experience with Pathao.
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Scamming
Pathao has started to scam these days with unreasonable fares for the cars.
Worst Service & Extremely Unprofessional Experience!!! ⭐
I’m extremely disappointed with Patao’s service. I was clearly told that my product would be delivered within 2 days, but it has now been 8 days and I still haven’t received my order.
What makes this even worse is that the order has repeatedly been shown as “Out for Delivery,” but every time the rider contacted me, they asked for extra money for delivery, even though I had already paid the delivery charge.
I was ready to receive my order, but I refused to pay an additional, unexplained delivery charge. Instead of delivering my product as promised, the order has been delayed again and again.
2 days promised → 8 days passed → product still not delivered → repeatedly marked “Out for Delivery” → extra delivery money requested despite delivery charge already being paid.
This is completely unacceptable. Patao needs to investigate this issue and explain why my order has not been delivered as promised and why riders are asking for additional delivery charges.
What makes this even worse is that the order has repeatedly been shown as “Out for Delivery,” but every time the rider contacted me, they asked for extra money for delivery, even though I had already paid the delivery charge.
I was ready to receive my order, but I refused to pay an additional, unexplained delivery charge. Instead of delivering my product as promised, the order has been delayed again and again.
2 days promised → 8 days passed → product still not delivered → repeatedly marked “Out for Delivery” → extra delivery money requested despite delivery charge already being paid.
This is completely unacceptable. Patao needs to investigate this issue and explain why my order has not been delivered as promised and why riders are asking for additional delivery charges.
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Worst delivery app
They more then 1hr to delivery and make drama when u complain
pathao food and cng
Extremely unprofessional
USELESS APP
Never gets any bike in the morning or any rush hour.
Raiders canceling trips
Pathao should charge or give penalties to the riders on cancellations
They tell us they are arriving but they always cancel the ride at the last minute
This makes me hate this app
They tell us they are arriving but they always cancel the ride at the last minute
This makes me hate this app
Bad service
Pathao rider are lazy and unresponsive
Pathao Pay
Do not add money to your pathao pay wallet. They’ve scammed me off 340 taka.
Pathao Food is the worst food deliver my platform ever.
Ordered food. It got reassigned 5 times and the customer service is never available. I already made payment. So I guess I’ll neither get food nor money,
Horrible Experience
Probably one of the worst thing to happen in bd. Ruining the landscape
Extremely poor same day delivery service
I booked a 5 kg clothing parcel from Mohammadpur to Munshiganj with Same Day Delivery. The order was accepted, and I was informed that a rider would pick up the parcel at 1:34 PM. I waited until 6 PM and called customer service three times for assistance. Eventually, the assigned rider asked me to cancel the order. When I immediately contacted customer service instead of helping me arrange the delivery, they cancelled my order without my permission and simply told me to place a new order. I wasted hours waiting and received no proper support. This was a horrible experience and extremely disappointing customer service.
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Unprofessionalism & No Coordination Between Verification and Action
Extremely unprofessional experience with Pathao. My payment had already been deducted from my credit card, I provided proof, reported the issue,. Yet my account was later suspended over the same issue.
The biggest concern is the complete disconnect between fact-checking and implementation—one team confirms an issue is resolved, while another system still penalizes the customer based on outdated information.
My account was eventually restored, but Pathao never properly explained how this happened. For a company of this scale, such poor coordination between systems and teams is unacceptable.
The biggest concern is the complete disconnect between fact-checking and implementation—one team confirms an issue is resolved, while another system still penalizes the customer based on outdated information.
My account was eventually restored, but Pathao never properly explained how this happened. For a company of this scale, such poor coordination between systems and teams is unacceptable.
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Cannot find places easily
All is good with the app. Little too much of deals and offers. Biggest issue for me is that still not all locations are available in the App. And when we add the location it does not work well.
Disappointed
This app is honestly a total scam. They show the delivery charge as Rs. 45, but when you actually order the food, the delivery charge suddenly becomes Rs. 110. How is that fair?
I understand having a minimum order limit of Rs. 299, but charging such a high delivery fee even for orders below that amount is ridiculous. In the end, customers end up paying over Rs. 499 for what was supposed to be a much cheaper order.
Please be transparent about the actual delivery charges instead of showing one price and charging another at checkout. Very disappointing experience.
I understand having a minimum order limit of Rs. 299, but charging such a high delivery fee even for orders below that amount is ridiculous. In the end, customers end up paying over Rs. 499 for what was supposed to be a much cheaper order.
Please be transparent about the actual delivery charges instead of showing one price and charging another at checkout. Very disappointing experience.
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Worst service !!!
I’m extremely disappointed with the way my order was handled by Patao.
I placed an order and it was confirmed. After that, the delivery person called me and said he would not be able to deliver the order because I wanted to pay in cash. He told me that he wanted to go to the bank to deposit the money and asked me to pay online instead, including through an e-scanner/QR payment. I clearly told him that I was ready to pay by cash and did not agree to make an online payment.
Instead of completing the delivery, he told me that if I wanted to pay by cash, I should cancel the order. I questioned why I should cancel when I was ready and willing to pay for my order.
What happened next was even more frustrating. The delivery person apparently contacted the Patao customer-care team and told them that he was going to the hospital and would not be able to deliver the order, and the order was then cancelled.
This appears to be a serious miscommunication between the delivery person, the internal customer-care team, and me as the customer. But ultimately, I was the one who suffered because of this internal issue.
Patao, this is not an acceptable way to treat a customer. If cash payment is an available option, the delivery person should not refuse it or pressure customers to make an online payment. And if there was a genuine reason he could not deliver, the situation should have been communicated honestly and clearly.
I expect Patao to look into this incident, clarify what actually happened, and take appropriate action so other customers do not face the same experience.
#Patao #CustomerService #BadExperience #DeliveryIssue #CustomerComplaint
I placed an order and it was confirmed. After that, the delivery person called me and said he would not be able to deliver the order because I wanted to pay in cash. He told me that he wanted to go to the bank to deposit the money and asked me to pay online instead, including through an e-scanner/QR payment. I clearly told him that I was ready to pay by cash and did not agree to make an online payment.
Instead of completing the delivery, he told me that if I wanted to pay by cash, I should cancel the order. I questioned why I should cancel when I was ready and willing to pay for my order.
What happened next was even more frustrating. The delivery person apparently contacted the Patao customer-care team and told them that he was going to the hospital and would not be able to deliver the order, and the order was then cancelled.
This appears to be a serious miscommunication between the delivery person, the internal customer-care team, and me as the customer. But ultimately, I was the one who suffered because of this internal issue.
Patao, this is not an acceptable way to treat a customer. If cash payment is an available option, the delivery person should not refuse it or pressure customers to make an online payment. And if there was a genuine reason he could not deliver, the situation should have been communicated honestly and clearly.
I expect Patao to look into this incident, clarify what actually happened, and take appropriate action so other customers do not face the same experience.
#Patao #CustomerService #BadExperience #DeliveryIssue #CustomerComplaint
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Adds hidden extra fees
Booked a car, the driver said arrived far before he actually arrived. But pathao let’s driver set as arrived before they actually arrive. Adding extra fees for driver waiting. Even though he was not waiting.
Worst service ever
Drawback app
Promotional Message
Pathao er notification system e promotional message off korar 1ta alada option dewa ucit.Procure promotional notification ase.Tai amr jkn pathao lage install kori erpr abr delete kore dei.
Unexpected Fare Increase
When I booked the ride, the estimated fare was shown half than the final fare. How it is possible? I had travelled through the same route in the opposite direction earlier and there was no significant fare difference at that time. Many captains do not seem to use the app properly. They accept ride request and then reject or cancel it afterwards. Even though the pickup location, destination and fare are clearly shown in the app, maximum captains still call the passenger and ask for the destination and demand an additional fare.
I will try to avoid Pathao as much as possible.
I will try to avoid Pathao as much as possible.
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