Forced to use this, terrible UX
Have to use this app for my kids medical trial.. this app was designed by people who have no idea what the requirements are for such trials. I imagine this app was outsourced, paid large sums from government grants and no actual care for what the users of the app experience.
Frustrating beyond belief after a year and a half of using this app every day
Frustrating beyond belief after a year and a half of using this app every day
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Patient user
Keeps freezing and can’t be opened
Crashes
As soon as I enter my PIN, it crashes
Urgently needs a better interface
This app is very clunky and not intuitive to use: 1) it is not clear what forms are mandatory and which required for logging symptoms 2) there is no record log - this is a massive oversight for parents that are applying allergy patches on a daily basis - it is easy to forget whether or not a patch has been logged after it has been removed or added. Please fix these really basic issues.
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Can’t disable optional eDiary entries
After activating my account, I repetitively receive notifications to complete my optional eDiary entry. The research study team cannot disable the generation of the optional entries nor the hourly notifications to complete the entries. They contacted the study sponsor who cannot disable these erroneous entries and have not had success working with the developer (you fine folks) to fix this bug. This is not complex programming. Elevate this to a P1 incident/problem and fix it.
If I wasn’t getting paid to participate in this clinical study, I would drop out so that I don’t continue to receive these annoying notifications.
If I wasn’t getting paid to participate in this clinical study, I would drop out so that I don’t continue to receive these annoying notifications.
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