Patient Concierge

Patient Concierge

by Avadyne Health

46 ratings
28 reviews
Free

Details

  • Released
  • Updated
  • May 30, 2018
  • May 5, 2025

Features

Patient Concierge screenshot #1 for iPhone
Patient Concierge screenshot #2 for iPhone
Patient Concierge screenshot #3 for iPhone
Patient Concierge screenshot #4 for iPhone
iphone
ipad
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About

This app uses augmented reality to explain confusing hospital bills. It provides a vivid, interactive tour of your bill, offering detailed information on charges, insurance, and payment options. Easily access customer service and payment portals to manage your healthcare finances.

Augmented reality bill explanation
3D avatar guided tour
Detailed charge breakdowns
Insurance coverage information
Customer service contact
Payment portal access
Financial assistance options
Show original description

What's New in Patient Concierge

1.19.0

May 5, 2025

Bug fixes and improvements

User reviews

Trash

This app is complete trash. It simply doesn’t work at all. I try scanning the barcode and it tells me to make sure I’m connected to the internet or cell data and, of course I’m connected! Garbage, pure garbage.

Junk

This is app is the most frustrating experience I have ever had simply trying to pay a bill. One star is not low enough.

Awful

The only thing the app really does is explain your bill…which is self explanatory. It’s even worse if you call Meduit because their customer service agents are taught to do the exact same thing. Reading me my bill and not resolving my issue is NOT customer service!

They’re right

Everyone was right. This app is a complete and total waste of time.

Worst

This is the worst app ever. It's not that it doesn't work. It's just that it takes 10 times longer than writing a check and putting it in the mail. It is hard to figure out how to use it and using it takes way longer than it should. I can't believe that anyone approved this.

FAQ

What does the Patient Concierge app do?

The Patient Concierge app uses augmented reality to help you understand your hospital bills. It provides a vivid, interactive experience where you can explore different sections of your bill with a 3D avatar, offering detailed explanations of charges, insurance payments, and remaining balances.

How does the augmented reality feature work?

To use the AR feature, you need to have your hospital bill with the 'Patient Concierge' icon and QR code. After downloading and launching the app, you'll scan the QR code on your bill. The app will then overlay interactive explanations and a 3D avatar onto your bill when viewed through your phone's camera.

Is the Patient Concierge app free to use?

Yes, the Patient Concierge app is completely free to download and use. There are no hidden costs or in-app purchases associated with its core functionality of explaining your hospital bills.

What information can I find on my hospital bill using this app?

The app provides comprehensive information about your hospital bill. You can learn about the summary of services, dates of service, amounts charged, insurance coverage, your remaining balance, due dates, and statement dates. It also helps you locate customer service information and discover potential financial assistance options.

What are the main benefits of using Patient Concierge?

The main benefit is a significantly improved understanding of your hospital bill, making a potentially confusing process much easier. It offers quick access to customer service, payment portals, and even links to your hospital's patient health records, streamlining your financial and administrative healthcare experience.