Phone update
Please update app to current iPhones just bought 17pro max and went to log on having a rough day and the app is not supported.
Was great, now waiting on update to make it great again!
When I had the stimulator put in during 2019 I was sent home with an iPod touch to use as my controller and used it for a few years. Then one day I thought I’d try to controller app on my phone (iPhone 13 Pro) and that made it app even better… well, that iPhone had started showing it’s age so I upgraded to the iPhone 16 Pro Max and went to pair the phone to the stimulator and got the dreaded screen saying this device isn’t supported!
The app still works on my old iPod but the iPod battery is not very good anymore and will drop 20% during one use at times! I still check every few months to see if there’s been any updates to provide coverage for this phone but I’m worried that once they do cover it, my phone will be needing replaced and to get the newest phone Apple has will cost me again with the controller app.
Having one device (my iPhone) to carry with me on trips was great not to mention now my iPhone uses the USB-C charger but the iPod is a lightning type…
I guess it’s hard for me to understand why some phone models are acceptable to use while others are not. Could better understand if it was different operating systems but both are Apple and that’s the confusing part.
The app still works on my old iPod but the iPod battery is not very good anymore and will drop 20% during one use at times! I still check every few months to see if there’s been any updates to provide coverage for this phone but I’m worried that once they do cover it, my phone will be needing replaced and to get the newest phone Apple has will cost me again with the controller app.
Having one device (my iPhone) to carry with me on trips was great not to mention now my iPhone uses the USB-C charger but the iPod is a lightning type…
I guess it’s hard for me to understand why some phone models are acceptable to use while others are not. Could better understand if it was different operating systems but both are Apple and that’s the confusing part.
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Frustrated
The app itself is great . However there hasn’t been an update to this app in 2 years . It would be nice if they could update this to include current iPhone 16 or 17.
App needs updating!!!!
What is going on the app needs updating. I have Apple 16Pro for over a year and still can’t get app on my phone. One doesn’t always think to bring a differs device in case you need an MRI or surgery, birth one dies think automatically to bing their phone.
Get with it, I’ve been waiting long enough
Get with it, I’ve been waiting long enough
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UPDATE THIS APP!!!
Like most medical apps they never update them. After IPhone 14, no support. Sad, very sad.
Update your App
I have updated to an IPHONE 16 , Why can’t Abbott support it? 16 has been out for over a year. I have no control over my implant.
Doesn’t work for iPhone that’s above 11
This is bogus! I updated my phone to an iPhone 17 pro and now the app doesn’t work! So now I have to go digging around to find the controller that it comes with! I’m a diabetic I already have to carry extra supplies with me! I don’t want to have to carry another remote with me, that’s why they made the app and now it won’t work! This is BS!
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No devices sold in 4 years
It is 2026 and the newest device supported was sold on 2022! I moved to this implant from a Boston Scientific specifically so I wouldn’t have to carry a remote. Not only does the device do NOTHING for me, it also won’t support any devices currently being sold.
Dereliction of responsibility
The fact that the current app ONLY works with outdated iPhones (iPhone 14 and younger) is a complete dereliction of Abbott’s responsibility to maintain the tech they make available to its patients. The last time Abbott updated this app was in 2022!! NOT OK!!
We patients have devices in our bodies that are there to help mitigate chronic pain. However, this app makes it impossible to control the device rendering the neurostimulator useless.
FIX IT NOW!!!!
We patients have devices in our bodies that are there to help mitigate chronic pain. However, this app makes it impossible to control the device rendering the neurostimulator useless.
FIX IT NOW!!!!
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WTH???
If I could give a zero star review, I would. I’ve had a stimulator for 11 years. I had a replacement implanted 7 years ago and was excited that i could use an app on my phone for control. I upgraded my iphone SE to a 15 about 2 years ago. I haven’t had to make any adjustments to my stimulator until now, and i find out the app doesn’t work with 15. I charged up the ipod that came with it and it requires a password. I have no idea what it is since i never used it, only the app on my phone. I’m terrified that I will not be able to control my stimulator in case of an emergency, especially since I’m going out of the country soon. I read the app reviews and i’m beyond enraged that Abbot has apparently ignored the pleas of patients to update the app. WTH???
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No update in over two years
Are you telling me that in order to use the device surgically implanted onto my spinal cord, I’m required to go purchase an iPhone 14? The model released FOUR YEARS AGO? Why? Because there’s no profit in providing ongoing post-operation (sale) patient (customer) support?
It’s 2026… what about newer devices like iPhone 15, 16, & 17/Air?
Cannot use on iPhone Air and now that little iPod will not connect to Apple and get no updates. What is wrong with you Abbott? A $55,000 neural pain stimulator but no app to mange it! Modern day capitalism/medicine at work. 👎🤨
Abbott Stimulator
This app needs to be updated to include apple iphone 17e
I need it to work with my iphone15
I need it to work with my iPhone 15
Old obsolete app
This app is at least 2 generations of iPhone out of date. I still have an iphone because the app won't work on an iphone15. Slow, unreliable connection. The only reason I use this is because the suppied controller never worked.
Poor support
Very slow to respond when there are issues and no support for iPhone 16 and 17.
Used to love it
And then one day my generator was no longer on the app. I’ve recently moved and haven’t found anyone yet in my new area to help me fix this. I don’t know what to do…
No updates???
PATIENT BEWARE!
No updates since the iPhone 14 came out? I can’t use my current device to control my battery pack? Not like I can easy change the device implanted in my back.
No updates since the iPhone 14 came out? I can’t use my current device to control my battery pack? Not like I can easy change the device implanted in my back.
PLEASE UPDATE THIS APP!!!
It’s been YEARS since Abbott & St. Jude Medical touched this app!! I have an implant that I CANNOT CONTROL from my new iPhone 17 Pro Max because Abbott is ULTRA LAZY!! The old iPhone that I was upgraded to when I had my module surgically replaced in 11/23 doesn’t hold a charge for more than a day…MAX, even without usage! I also DO NOT want to have to carry around an extra iPhone (an old one, don’t even remember its version) just to control my stimulator! The device’s iPhone always has connection issues! I have to literally hold the phone over the stimulator for it to connect!
Abbott… FOR THE LOVE OF GOD AND YOUR PATIENTS… UPDATE YOUR APP!!!🤬
Abbott… FOR THE LOVE OF GOD AND YOUR PATIENTS… UPDATE YOUR APP!!!🤬
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Horrible App for Patient Control
For whatever reason, Abbott declines to invest in the app that controls the patient devices, essentially giving us life. This issue 4th phone upgrade where the CURRENT iOS version is incompatible with the old software.
I’ve worked in pharma/biotech for years, and it is super easy to stay on the iOS upgrade path. Every company with a vested interest in patient health and safety, take the dozens of hours every year to ensure their patient apps are compatible.
Abbott - do better!!
I’ve worked in pharma/biotech for years, and it is super easy to stay on the iOS upgrade path. Every company with a vested interest in patient health and safety, take the dozens of hours every year to ensure their patient apps are compatible.
Abbott - do better!!
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