Shocking company.
Absolutely awful company. Stick you on a pay as you go contract without telling you then say you can’t leave them for a year. Force a business to spend £50 a day on electric and then make it virtually impossible for them to top up as their system constantly fails. How they are still in business is beyond me. Trying to speak to a human on the phone is also extremely challenging and frustrating. I would AVOID THIS BUSINESS LIKE THE PLAGUE. You are better off sitting in the dark with candles.
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Neil
App is fine however when it comes to taking payment it’s a 50/50 your payment will go thur and when it doesn’t go thur the money that was taken out of your bank account u won’t get it back! Till like a week later or not at all if u do phone them up they will say you need to contact your bank your bank will say they have sent the money to YU energy as intended both parties will keep sending u to each other but Yh the apps fine also y can’t we see what’s an the meter from the app wouldn’t that be 100% better
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The worse company known to exists
I’ve had so many bad issues with this company. Stay well away from them. I’ve moved across to pay as you go metre and I’m now paying less. Clearly being well over charged by this scamming lot. If I could put zero stars I would
No smart meter - Ripoff pricing
Changed a DD to move suppliers then they objected to transfer. This allowed them to quadrupled prices, so they say. Then switched us to a prepayment meter which is supposed to be a smart meter but isn't as you can not see how much credit is left. Complete bunch of dishonest money grabbing shysters.
Functional but basic
It’s a simple payment app but users should be able to see their current balance? History is also limited to number of payments shown
Utterly expensive Pay-As-Yu-Go Rates
I was on a contract before which was lovely and then all of a sudden it got changed to Pay-As-Yu-Go and oh my God within a few days £100 was gone whereas when we were on contract it was only not even 200 a month. Are you Energy? Was meant to sort this out for me transferred me into a pay monthly contract I set it up my banking direct debit details and still it is not set up and today we are without Energy again by surprise because it ran out and it’s only been a week that I topped up £100 this is insane
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⭐ 1 Star – Shocking Service, Financial Loss & Serious Breaches
I honestly don’t even know where to begin with Yu Energy – this has been one of the most stressful and unacceptable experiences I’ve ever had as a business owner. From the very start, they have completely failed to handle a simple change of tenancy, despite me providing all required documentation multiple times, including tenancy agreements. This should have been a straightforward process, yet they have continuously delayed, ignored, and mishandled it. Instead, they have: Refused to properly transfer the account into my name Continued to associate my business with the previous tenant’s debt Forced me onto a PAYG meter due to someone else’s arrears Taken approximately 40% of my top-ups to pay off a debt that is NOT mine Wrongfully cut off my services four times This is completely unacceptable. I have effectively been forced to pay someone else’s debt just to keep the lights on and my business running. That is not only unethical, but it feels borderline unlawful. To make matters worse: I have experienced multiple supply interruptions, directly impacting my business operations These disruptions have resulted in over £2000 in lost earnings I have been blocked from switching suppliers, leaving me completely stuck in this situation I have now had to pay MORE money in solicitor fee’s and broker fee’s to try resolve this what should have been simple Change Of Tenancy Customer service has been equally shocking: Calls are promised and never happen Emails and complaints are ignored No clear answers are ever given I’ve had calls where I’ve been cut off mid-conversation Despite raising a formal complaint, I have had zero meaningful correspondence, resolution or even one of the scheduled call backs happen for that matter One of the most concerning issues is a clear GDPR breach, which I have written proof of via email from one of their own employees. Sharing or mishandling personal/account information in this way is a serious violation and completely unacceptable for any company, let alone an energy provider. At this point, it feels like: There is no accountability There is no urgency to resolve the issue And there is no regard for the financial and emotional stress caused I am now seeking: Full reimbursement for the money wrongly taken from my top-ups Compensation for business losses A formal written explanation of how this has been allowed to happen Immediate resolution so I can leave this supplier This situation has gone far beyond poor service – it has actively damaged my business. I would strongly advise any business owner to avoid Yu Energy at all costs. What should have been a routine setup has turned into months of stress, financial loss, and complete mismanagement.
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Worst company I have ever dealt with
Yu Energy: Do not answer calls Do not respond to messages Do not have any customer service Do not have out of hours contact numbers They do take your money. Go to any company but these!
Two power cuts and reported to the energy ombudsman.
Two power cuts and reported to the energy ombudsman.
Top up meter
I am on the top up meter is terrible so expensive, doesn’t tell you how much is on the meter, the app is pish and the company is a total joke!!!! Cameron stuckless
Useless helpless and pathetic customer service or support
Would never recommend or use again once contract is up
Useless helpless and pathetic customer service or support
Would never recommend or use again once contract is up
Take your money and do not provide the service
Take your money and do not provide the service and then when you call you get passed around like a yoyo on the phone!!!!!!
Narish
The app is good when it work but sometimes get stuck and you have to switch the phone off / on to get it to work but in general it’s ok
Good app
Could be made better by being able to see your balance
Terrible
Avoid this company customer service is appalling there system rarely works and when you contact them as your unable to top up they offer to do it over the phone for and extra charge?????? Strange company we are in the middle of moving! Avoid
Absolutely horrendous experience
We moved into a rented property and have had nothing but trouble. The left hand does not know what the right hand is doing !!!! I have never experienced service like this !!!!
Fed up with forced prepayment
Forced to go pre payment, pre pay app barely works and my business is forced to close for hours while I wait for an answer to top up by phone. Bad marks for YU energy
Avoid this bank!!
Ap is dodgy. Takes money out saying error now and again. But still takes the money. This constant illegally took over my energy supply. Using fake email address and fake phone number. Scamming foreign company
Awful app - money is taken from the account and no top up is sent to the meter.
It is the worst app, I made a payment of £210 yesterday, it came out of my account, but was not added onto the meter. The same thing has happened again with a payment of £100. App has errors!
Rubbish
App is slow, payments often fail and there is no information regarding current balance/credit etc. It’s like a ‘build your own app’ app
Terrible
All round useless company. I can go on and on but you are better off paying a bit more and going with a professional company
Poor
Awful doesn’t show balance. Crashes often and very basic look.