Terrible
Worst app , no information of balance , goes of in the middle of service or in the night , no customer service chat ,,, absolutely pathetic attempt, a 5 year old could build a better app !
Useless!
The app doesn’t even tell you how much money/power you have left on the meter! So it cuts off without notice. How are you supposed to run a business like this? And once you’ve paid, the meter is so rubbish that it doesn’t allow you switch the power back on, so you have to call them and stay on the phone for 30-45mins. I would STEER CLEAR OF THIS COMPANY…they could seriously damage my business if I stay with them much longer!!!
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Rubbish
Absolute pile of rubbish
Marin Delchev
Absolutely horrible way to pay, no idea when you electricity will run out, no one bother to tell you anything.
Don’t do this ever.
Cheers.
Don’t do this ever.
Cheers.
Payment
It don’t save your bank details for faster checkout and no Apple Pay so every time I want to top up I have to enter ALL my details
Yu
The worst company ever I dealt with.
Shocking company.
Absolutely awful company. Stick you on a pay as you go contract without telling you then say you can’t leave them for a year. Force a business to spend £50 a day on electric and then make it virtually impossible for them to top up as their system constantly fails. How they are still in business is beyond me. Trying to speak to a human on the phone is also extremely challenging and frustrating. I would AVOID THIS BUSINESS LIKE THE PLAGUE. You are better off sitting in the dark with candles.
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Review
Awful app. I can’t even track how much electric I have and then it just runs out. Absolute rubbish. I’m running a pub and this is the best you can do! Shocking!
not great
The app works intermittently, last week I had 3 or 4 failed top ups but the money was taken. Not great for a small business.
Neil
App is fine however when it comes to taking payment it’s a 50/50 your payment will go thur and when it doesn’t go thur the money that was taken out of your bank account u won’t get it back! Till like a week later or not at all if u do phone them up they will say you need to contact your bank your bank will say they have sent the money to YU energy as intended both parties will keep sending u to each other but Yh the apps fine also y can’t we see what’s an the meter from the app wouldn’t that be 100% better
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The worse company known to exists
I’ve had so many bad issues with this company. Stay well away from them. I’ve moved across to pay as you go metre and I’m now paying less. Clearly being well over charged by this scamming lot. If I could put zero stars I would
App
The app is good with payments but you are unable to see how much credit you have on your smart meter
Mr paul duley
Worst app ever
Worst company
I will never use this company again
Worst company
I will never use this company again
Mark
Very bad customer dealing ever.
Tu energy is a joke
Horrible
No smart meter - Ripoff pricing
Changed a DD to move suppliers then they objected to transfer. This allowed them to quadrupled prices, so they say. Then switched us to a prepayment meter which is supposed to be a smart meter but isn't as you can not see how much credit is left. Complete bunch of dishonest money grabbing shysters.
Mr Brian Ingham
This is sub standard way of payment! Even when you pay the delivery is poor!!!
Mrs
Absolutely awful service all round complaint in and still not returned call now going to ombudsman
Barber
This is the worst electricity company l am so regret with them l am try leave them and make it so hard useless never solve your problem
Mr j Singh
Worst company ever