Cannot download
Response from developer
Hi, please configure your phone for the country where you got your PAYBACK so you can download the PAYBACK App that corresponds to your country. In addition, we suggest you contact PAYBACK customer service in your country, since you are contacting PAYBACK Mexico and we can support you with a PAYBACK card to be used in our country. Regards.
Downloading problem
Response from developer
Hi, please configure your phone for the country where you got your PAYBACK so you can download the PAYBACK App that corresponds to your country. In addition, we suggest you contact PAYBACK customer service in your country, since you are contacting PAYBACK Mexico and we can support you with a PAYBACK card to be used in our country. Regards.
My payback have problem
Response from developer
Hello, please make sure you download the PAYBACK App that corresponds to your country, because if it is in Spanish, maybe you downloaded the one that corresponds to our country, Mexico. We suggest you contact PAYBACK customer service in your country, since you are contacting PAYBACK Mexico and we can support you with a PAYBACK card to be used in our country. ¡Regards!
Język
Cannot register - cannot change language
Response from developer
Hello, 👋 the PAYBACK Mexico App can only be used in the Mexican Republic, we suggest you configure your App Store with your region and download the PAYBACK App that corresponds to your country.
Cannot download??
Was hoping to utilize the app instead of managing my account online only.
I created a account on the Payback website - and want to add my “second” card for family members to the account - but cannot.
TE BLOQUEA LA CUENTA COMO SI FUERA ALGO TAN IMPORTANTE
Muy mala app
Phone out of Germany region
This is a serious issue how is this still a problem . This app needs to be taken down ASAP this is literally a scam app someone take it down !!!! And put the correct one up !
We are not stupid y’all!
Response from developer
Hi Fabiola, 👋 please configure your phone for the country where you got your PAYBACK so you can download the PAYBACK App that corresponds to your country. In addition, we suggest you contact PAYBACK customer service in your country, since you are contacting PAYBACK Mexico and we can support you with a PAYBACK card to be used in our country.
I can’t download payback app
Please help me in this regard.
Response from developer
Hello, we can gladly help you, please share all the details at paybackmxsm@aexp.com, in addition to the country where you reside and the country with which your phone is configured, our service team will solve you.
I’m in Germany-app is in Spanish?
This has nothing to do with my region. I live in Germany and have a German provider.
Has this issue been addressed?
Response from developer
Hello, we can gladly help you, please share all the details at paybackmxsm@aexp.com, in addition to the country where you reside and the country with which your phone is configured, our service team will solve you.
Wrong language!
Response from developer
Hello, we can gladly help you, please share all the details at paybackmxsm@aexp.com, in addition to the country where you reside and the country with which your phone is configured, our service team will solve you.
App not in German or English
Extremely dissatisfied
Response from developer
Hello, we can gladly help you, please share all the details at paybackmxsm@aexp.com, in addition to the country where you reside and the country with which your phone is configured, our service team will solve you.
Setting region to Germany and language to German does not help
Response from developer
Hello, we can gladly help you, please share all the details at paybackmxsm@aexp.com, in addition to the country where you reside and the country with which your phone is configured, our service team will solve you.
Doesn’t work in Germany
Response from developer
PAYBACK Mexico App is only available in Mexico, please check out your settings to download the PAYBACK app from your country.
Setting region does not matter - still no English version available in App Store.
Also of note, changing the language setting for the applications itself to English does not matter. I even tried changing it to German and it didn’t change.
Finally, I tried using a VPN to download from various locations but still no luck.
I ask the developers to please provide more details to their fix action. Telling people that setting their region will fix your problem, when it clearly doesn’t is not helpful. Furthermore, l find it hard to believe that so many users have the same exact problem. That is that their region is set to Mexico when clearly none of them live there and don’t understand Spanish.
The application is free, I get that. However, the company who paid money to have this application developed expects their customers to use it so they can in return make money. As a customer of that company, who is trying to utilize the application as intended, please give me and the other customers a proper solution to our problem. Either by explaining in detail the fix action you are recommending, or by investigating further if there is some problem that you can correct which will allow us to utilize the application as intended.
Thank you.
Response from developer
PAYBACK Mexico App is only available in Mexico, please check out your settings to download the PAYBACK app from your country.
Limited access TOO
Ridiculous.
Response from developer
PAYBACK Mexico App is only available in Mexico, please check out your settings to download the PAYBACK app from your country.
Don’t have German app shop, cannot access the app
Response from developer
PAYBACK Mexico App is only available in Mexico, please check out your settings to download the PAYBACK app from your country.
I need the german version of the app
Response from developer
PAYBACK Mexico App is only available in Mexico, please check out your settings to download the PAYBACK app from your country.
Only Spanish... can’t use
Response from developer
PAYBACK Mexico App is only available in Mexico, please check out your settings to download the PAYBACK app from your country.
