Manner issues
I am disappointed with the level of professionalism I experienced. I contacted the help desk regarding a documentation issue, and throughout the conversation the staff repeatedly addressed me as “Vaiya.” While this may be intended as a friendly or respectful term in some cultures, it is not appropriate in a professional customer service setting unless the customer has explicitly indicated that they are comfortable with it.
I expected to be addressed in a professional manner, such as by my name or with an appropriate honorific. Considering that this organization operates in Japan, where customer service is generally known for its high standards of professionalism and courtesy, this experience was particularly surprising and disappointing.
Professional communication is an important part of customer service. I hope the organization provides additional training to its staff to ensure customers are addressed respectfully and appropriately in future interactions.
I expected to be addressed in a professional manner, such as by my name or with an appropriate honorific. Considering that this organization operates in Japan, where customer service is generally known for its high standards of professionalism and courtesy, this experience was particularly surprising and disappointing.
Professional communication is an important part of customer service. I hope the organization provides additional training to its staff to ensure customers are addressed respectfully and appropriately in future interactions.
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Response from developer
Dear Valued Customer, Thank you for taking the time to share your feedback. We sincerely apologize for addressing you as “Vaiya” during your recent interaction with our help desk. While our intention was to convey friendliness, we understand that using an unfamiliar term can feel unprofessional and uncomfortable. We strive to uphold the highest standards of courtesy and respect, especially in a professional customer-service setting. To prevent a recurrence, we have already begun additional training with our staff on appropriate forms of address and honorifics. We appreciate your candid comments, as they help us improve. If you have any further concerns or suggestions, please feel free to contact us .It would be our privilege to regain your trust and ensure a more satisfactory experience in the future.
Penilaian
Saya sudah beberapa kali menggunakan aplikasi ini
untuk mengirim uang, dan sejauh ini pengalaman saya sangat memuaskan. Proses transfernya cepat, tampilannya mudah dipahami bahkan untuk pengguna baru, dan yang paling penting terasa aman saat digunakan. Saya juga suka karena informasi kurs dan biaya transfer ditampilkan dengan jelas jadi tidak membingungkan.
untuk mengirim uang, dan sejauh ini pengalaman saya sangat memuaskan. Proses transfernya cepat, tampilannya mudah dipahami bahkan untuk pengguna baru, dan yang paling penting terasa aman saat digunakan. Saya juga suka karena informasi kurs dan biaya transfer ditampilkan dengan jelas jadi tidak membingungkan.
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Sending Remittance
It's Good and faster
โอนเงินกลับไทย
ใช่งานดี
Please be careful
Hello,
I sent money through your PFX remittance service, but the amount has not been received and now it appears lost. This is very serious for me.
Please check my transaction urgently and provide a clear update or refund my money immediately.
If I do not receive a proper response soon, I will be forced to report this matter to the financial authority and consumer protection office.
Kindly respond as soon as possible.
Thank you.
I sent money through your PFX remittance service, but the amount has not been received and now it appears lost. This is very serious for me.
Please check my transaction urgently and provide a clear update or refund my money immediately.
If I do not receive a proper response soon, I will be forced to report this matter to the financial authority and consumer protection office.
Kindly respond as soon as possible.
Thank you.
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👎👎👎👎❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌
Very bad experience with PFX Remittance.
I sent 40,000 JPY from Japan to Nepal.
It has been over 3 weeks, but the money has not arrived.
The transaction does not even show in the app history.
Customer support is slow and not helpful.
This caused me stress and loss of trust.
I do not recommend PFX Remittance.
I sent 40,000 JPY from Japan to Nepal.
It has been over 3 weeks, but the money has not arrived.
The transaction does not even show in the app history.
Customer support is slow and not helpful.
This caused me stress and loss of trust.
I do not recommend PFX Remittance.
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App chuyển khoản tiền ok,
App chuyển tiền ok hay nhận đc vocher nhưng mỗi tội là cập nhật tỉ giá cứ lộn lui lộn tới, nó cập nhật bị chậm với k đúng tỷ giá như trên mạng nhưng chuyển tiền cx nhanh cx tiện
お金送ります
いいです
การโอนเงิน
ใช้ง่ายไม่ยุ่งยาก สะดวกมาก
Công Hiếu
Ngân hàng chuyển tiền quá tuyệt vời
tốt
chuyển tiền nhanh
HonestReviewtoPayforex!
Napakadaling gamitin, at mababa ang remittance fee compare to others. Napakaaccomodating din ng mga staff mabilis sumagot sa mga inquiries. I am using payforex remittance since 2021 until now so far wala pang problema sa mga naging transactions ko. Highly recommended! Godspeed❤️
Tỉ giá
Tốt
The best way to send money
PayForex is one of the best foreign exchange and transfer apps I’ve used. Signing up was quick and the verification process was smooth. I like how transparent the rates and fees are — no hidden charges. The transaction speeds are impressive and my recipients receive funds fast. The app also feels very secure, giving me peace of mind when transferring large amounts. Definitely a reliable choice for anyone who needs international money transfers.
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ส่งเร็ว ส่งไว ไวใจ payforex
โคตรดี
อ
เอาธนาคารกรุงเทพกลับมาครับโอนเงินไม่ได้เลย
การโอนเงิน
รวดเร็วมากสะดวกและรวดเร็ว
ไม่มี
เป็นแอปที่ ใช้งานง่ายสดวกในการโอนเงินกลับไทย และมีเกมส์ให้เล่นสนุกๆตลอด
การโอนเงิน
โอนเงินสะดวกมากค่ะ
การโอนเงิน
สะดวก รวดเร็ว เงินเข้าไว
