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Payroller Employee User Reviews

Payroller Employee
Payroller Employee
Bookipi Pty Ltd
💼 Business

Customer Experience

Positive experience23.5% of reviews
Neutral11.8% of reviews
Negative experience64.7% of reviews

~ Based on 17 written reviews from the US App Store.

Is Payroller Employee Safe?

Payroller Employee appears safe based on user ratings. AppsHunter Safety Score for Payroller Employee is 89/100.

This assessment is based on 193 user ratings, with an App Store average of 4.5/5.

Is Payroller Employee Legit?

Payroller Employee appears to be a legitimate app. AppsHunter Legitimacy Score for Payroller Employee is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Not happy

Rarely works and when it does it takes well over ten minutes to get into the app
Mattybull30Mattybull30

Response from developer

Hi there, Thank you for your feedback. Would you be able to send us a screenshot of the issue & your account details to hello@payroller.com.au once more and we will have a look into this for you.

Bot Tech Support

Have had lots of trouble with my account and have tried endlessly to contact the tech support, only to be forced to converse with a useless bot that tells me to things that I already described I have done. When I finally seemingly spoke to a person, they also told me the exact same things the bot already said, clearly not reviewing the conversation.
I have been stuck trying to access my payslips with no result.
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You’reMumYou’reMum

Response from developer

Hi there, Thank you for your feedback. Would you be able to send us a screenshot of the issue & your account details to hello@payroller.com.au once more and we will have a look into this for you.

Keeping saying that “you have no linked employee account”

I had log in problem since a few months ago. Keep saying that “you have no linked employee account”.

Poor online support, they keep asking me if I have made “wrong email address”, “wrong password”. “Reset password”, “check cap lock”, “uninstall the app”, “update the app”………. Asking me to send “cap screen”…..But these are definitely not the issues at all.

And finally, the online support ignore my request, and did not follow up with me anymore.

I really don’t know why they cannot find out the problem from their end. Or simply help me to test the log in issues…. Once they tried to log in, they should understand what I am talking about…..

Very very disappointing services.
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rickyychrickyych

Response from developer

Hi there, Thank you for your feedback. Would you be able to send us a screenshot of the issue & your account details to hello@payroller.com.au and we will have a look into this for you.

Can’t download the payslip

It was said download successful but where I can find it?
Aisen大人Aisen大人

Response from developer

Hi there! We’d be more than happy to guide you through this process. If you have time, could you please send us an email at hello@payroller.com.au? We look forward to hearing from you!

stupid app

after updated the app I couldn’t find any payslips and always have the login problems. why you fixed something even worse than before????
megan13680megan13680

Response from developer

Hi there, Thank you for your feedback. Would you be able to send us a screenshot of the issue & your account details to hello@payroller.com.au and we will have a look into this for you.

Login problem

It was working good before, now im having login problem everytime im trying to login it says im logged under different device which im not, is there any way u can help me out
j00g4j00g4

Response from developer

Hi there, thank you for your review. Would you be able to send us a screenshot of the issue & your account details to hello@payroller.com.au and we will have a look into this for you.

Mobile app

Everytime I log in it will just prompt and say get started then disappear and went all blank. Stupid apps
Ganglion cystGanglion cyst

Response from developer

Hi there, We appreciate you informing us of the issue. Would you mind sending us an email at hello@payroller.com.au so we can provide further assistance with these matters?

Disappointing

- Can’t manage expense claims
- Can’t view my time keeping for the week and therefore can’t stick to maximum allowed hours.
- Can’t submit hours for annual leave draw down.
- No leave calculator.
TehRyanTehRyan

Response from developer

Hi there, We appreciate you informing us of the issue. Would you mind sending us an email at hello@payroller.com.au so we can provide further assistance with these matters?

Unable to access my newer payslips

The app itself is pretty good, however I have found that ever since I joined I haven’t been getting any of my new payslips despite receiving emails with them. I find this extremely odd as I am still getting the summarised version in my emails, but the app doesn’t show them…despite being linked to my email account?
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guineapig 101guineapig 101

Response from developer

Hi there! We’d be more than happy to guide you through this process. If you have time, could you please send us an email at hello@payroller.com.au? We look forward to hearing from you!

It’s really easy

We have been using it now for 6 months and I’m impressed
Brett gorryBrett gorry

This app isn’t great and I’ve only been using it a week

My very first payslip somehow they gave me the same one 4 times, so 4 separate payslips for the 1 period where there should have only been 1 so it says I’ve been paid 4x the amount I was actually paid. it’s been nearly two weeks now and I’ve been emailing support back and forth and they have not been able to solve the problem at all. I would not recommend this app at all.
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sighsforeversighsforever

Response from developer

Hi there, thank you for your feedback. Would you be able to send us again a screenshot of the issue & your account details to hello@payroller.com.au and we will have a look into this for you.

Spaceship Superannuation Integration

What is Spaceship Superannuation integration. Like to know before I update my app
JJ NinjaJJ Ninja

Response from developer

Hi there, thank you for your review. Would you be able to send us a message to hello@payroller.com.au and we will provide you with the information needed.

Great app

Great app. It’s very easy for me to view all my payslips. Very clean UI and simple to use. Good to keep track of my income.
miseltanmiseltan

Employee

initial problems with being redirected to employer section have now been fixed and I’m finding that this is a very good app ... easy to use and simple layout
greg r....greg r....

Response from developer

Hi Greg, thank you for your feedback. Our developers were able to fix this issue already. If you are still having problems, please let us know at hello@payroller.com.au If you are happy with the product please help encourage the team at Payroller with a 5-star rating! Thank you for comprehension in this case.

Have never been able to log in

Have tried getting help from the help desk - but it just doesn’t work.
I give up - and I think the help desk has too as they passed it over to the developers and I never heard anything.
Would not recommend.
this_is_me_giving_my_feedbackthis_is_me_giving_my_feedback

Response from developer

Hi there, thank you for your feedback. Would you be able to send us again a screenshot of the issue, your account details, and a bit more information of the issue to hello@payroller.com.au and we will have a look into this for you.

Needs More Documentation

None of my employees have an account with Payroller and there is no instructions on how they can set one up. I’ve looked everywhere in the Payroller UI and don’t see any way I can invite an employee to setup an account so they can use this app. A bit more documentation would be helpful as I can’t work out how to get past the login screen!
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Eloom123Eloom123

Response from developer

Hi there, thank you for your feedback. Instructions are included in the email when you send the payslips to the employee. If you still need assistance, please email us at hello@payroller.com.au and we will look into this for you. If you have something that you would like to see on our site, you can make a feature request at https://payroller.nolt.io/

very helpful

very helpful
i am only here for the rewardi am only here for the reward