Debit card never accepted at any retailer
I am constantly told I can use the issued debit card to pay a copay for appointments or medications. That is incorrect, the only place the debit card is their web shop, no other retailer I have tried to use it at, including my university affiliated doctor’s office, because they are not registered with the IRS as I have been informed by a peak1 customer service supervisor.
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Password
It would be nice to see what we typed.
Ease
You can NOT look up monthly statements. There needs to be a running balance after a series of debits and debts. It is not easy to contact anyone.
It’s ok
It has features and you can get paid so the back bone is there… but a lot of this stuff is complex and it’s not easy to find explanations and some edge cases aren’t addressed.
Also there’s no live chat feature and no phone number to call.
Also there’s no live chat feature and no phone number to call.
Very glitchy
Keeps popping up that newer version is available, but there isn’t one
Update
It kept telling me to update but didn’t download or self-update. I also deleted the app and redownloaded the supposed new version but it still telling me Update available. Fix the bugs now please.
Won’t update
Not sure what’s up, but it keeps saying t and it won’t.
Update
Very glitchy compared to other apps. Says it needs an update and doesn’t let you update correctly. Called and customer service was not able to give me correct guidance to resolve situations. Bad.
Most recent Update stuck in a loop
When I open peak one app it says to update, when I select the update it takes me back to App Store but only says open not update and the circle continues
Upadate
Each time I open the app I receive a prompt to use an updated version however there is no update.
Update doesn’t register
The update app pop-up doesn’t ever go away after you’ve updated even after you close the app, reboot your phone and try canceling. It’s always on. Surely your QC team has to know about this. Please fix it.
Ease of use
As difficult as the previous version was, this version of the app is even more difficult to use as I can’t seem to view, control or move my investments.
Font is too small
Hi
Could you please increase font in this app. It is too small to read for older people like me. Thank you very much!
Could you please increase font in this app. It is too small to read for older people like me. Thank you very much!
Not user friendly
App is not user friendly and difficult to navigate. I often have to switch to the website. The website is just as useless.
Another change
City of Everett switched fsa partners again. So now I have to figure out how these guys work. Old partners had my hsa account as well but looking like that doesn’t transfer here. Now I have to find out how to access that.
Always nice when things get shaken up and the pee ons don’t get the info…
Always nice when things get shaken up and the pee ons don’t get the info…
Garbage
These idiots don’t have my insurance provider, nor can they update people’s addresses. Overall, a garbage app by a garbage company.
When it works it is useful..
Far too often I am unable to login. Thus I just have an icon to tap and see if I’m lucky that time. When my lucky stars do align, I haven’t had an issue submitting once I can login.
Crashes every time
The app crashes every time I enter my login ID.
Less than easy
Every time use my HRA card it makes me attach a receipt. Which itself is annoying. I do this by attaching a screen shot of my emailed receipt. However, when I switch “windows” from the Peak1 app to my email in order to find and then take the screen shot, peak1 says it had some kind of failure and makes me sign in every single time. It’s getting old. Other than that little tid bit it seems to work well.
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Crashes on launch
When it did work it was confusing to navigate and would never remember login info. Now it crashes on launch. This company and this app are both garbage. Their customer support are rude and clueless, if you can even get them to answer the phone. If I had any other option through my company I would use something else, but I’m forced to use these guys.
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