Long time pearl user
I am a frequent user of the app- imaging is an issue- does not consistently open . Two or more years between updates.
If you make post op calls to your patients you can easily dictate a note. The dictation integrates well with my iPhone.
You can look up patients or referrals for after hours phone calls, however, you may not be able to down load a radiograph to review (even with excellent Wi-Fi or cellular signal).
Carestream has multiple monthly charges for the app on one device
I now have Citrix virtual desktop- and go to my PC- may be a better and less expensive solution in the long run- updates are more frequent
If you make post op calls to your patients you can easily dictate a note. The dictation integrates well with my iPhone.
You can look up patients or referrals for after hours phone calls, however, you may not be able to down load a radiograph to review (even with excellent Wi-Fi or cellular signal).
Carestream has multiple monthly charges for the app on one device
I now have Citrix virtual desktop- and go to my PC- may be a better and less expensive solution in the long run- updates are more frequent
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Pearl is worthless, less than one star
This app must be low on carestream’s list of priorities. I have been a softdent user for many years. I have had pearl app for a few years. It has never worked consistently. The IT people seem to not care if it works or not. Obviously the last update was 2015 shows their lack of interest.
Complete Waste of Money
Worthless app with $1000(+) price tag. Unable to log-in, call support, waste a ton of time, unable to log-in a week later. Company line is that "your server is the problem". Trust me, after 4 years of this run around, Carestream is the problem. LogMeIn app is free, this one is insanely expensive. LogMeIn
allows you to see your schedule and radiographs, you can't access Pearl when you need to. Easy decision to skip this garbage app.
allows you to see your schedule and radiographs, you can't access Pearl when you need to. Easy decision to skip this garbage app.
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Apple OS8 compatibility issues
App worked great before OS8- now the app locks up with the Call List function- you can't write a note.
Carestream needs to update App
Carestream needs to update App
Very stable. Works well.
Update provides a substantial improvement.
Access schedule, images and pharmacy all easily now.
Access schedule, images and pharmacy all easily now.
Oral surgeon
Horrible! Won't load images. Ever!!!!
Basic App, you will want more than it offers
So much potential not used, they are slow to fix bugs but miss the big picture about a quality high end product. Sad.
Softdent pearl
Can not say enough good things, set up was not difficult, consistent linkage to office server, GREAT tool not just a toy! Have booked several new pt appt's when away from office that might have never called if I just gave them a business card and said call me! Makes the practice appear high tech, from the positive side.
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Consistently get errors
I don't have the time to be sitting waiting for Tech support. The pearl module needs to constantly be restarted. I'm constantly getting error messages saying it cannot connect at this time. Then it works fine for a week or so then it starts all over. I finally downloaded GotoMyPC on my phone. That works much better. If I had to do it over again I would not have spent the money, it's a waste.
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It's ok, but still a work in progress
Works fine for night call list. Doesn't access digital forms or PDF files, so the claim that it "fully" integrates to WinOMS CS is a lie.
Getting better
I too was an early adopter. I love the remote access to records and call backs. Kodak has over priced this as well as their software in general. Also monthly fee is a cash grab. Call list has never worked but you can get pt info from the schedule. Also the financial screen doesn't make sense too me. I would buy Pearl again but I would still need to take a shower afterward.
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very pleased so far
so far, we're very pleased with this little app - we can pull up patient and scheduling information on the go. We like having the link to call our patients' pharmacies when the need arises and leave night call notes as well. seeing our referral sources has be been useful on the go as well. We also got to see some of the new features coming in the update at the user meeting in atlanta last weekend. We've been a softdent office for over 15 years.
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No way!!!!!!
Wow! $995 to just activate software and another $20 per month per phone. The most expensive app on iTunes! And it's not a real two-way. You can't even change a patient who is already in the schedule. Drop the initial fee, make it two-way, and then we can talk.
DMD
After finally getting it to work (my server w/ the problem), this app works pretty well. Cost was steep but nice to access what I need from my iphone. What I expected for an app. It's not another workstation in your office....
Much improved
I was an early adopter and initially disappointed. The latest version is much better. I feel they have finally delivered what they promised.
Happy so far...
In spite of the reviews, I took a chance on them getting it right, as remote access is extremely important to me. So far I am pretty pleased with it. Interface is pretty easy and intuitive. I am a PracticeWorks user.
Horrible App.
Wow does this App. underperform. Not worth the price. Frequently crashes, not anything like what was promised, slow. Waiting for a refund.
Very disappointing
The interface is far from what was on the PEARL demo. No graphic schedule, just a list. Very buggy, can't log on half the time, can't use night call list, no notes under appointments. This is a beta at best. I will be asking for a refund unless they can correct the issues. I have free apps with better functionality.
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not free by far
The cost of this service has an 'introductory fee" of ~$900($Nine Hundred - not a typo). After the introductory time period, the cost doubles. This makes it the most expensive iphone app that I have ever seen. In today's economy, if you have that amount discretionary income to afford this, then you can afford to hire someone to be in your office 24/7 to attend to what the features of this app can do for you.
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