Pearly Management is the workbench for government authorities to triage, assign, resolve, and report on citizen issues submitted through Pearly. It brings every report into a single, organised view so ministries and agencies can act quickly, keep citizens informed, and track performance with confidence.

What's New in Pearly Staff

2.0.6

July 1, 2026

This update improves how you handle complaints and makes the app more reliable: • Redesigned ticket conversations — follow each complaint in a clean, message-style thread and attach photos or documents directly to the discussion. • Clearer complaint priority and status, with department-specific severity labels so the right cases stand out. • SLA override requests now support tiered review. • Staff are prompted to review and accept current policies at sign-in. • More reliable push notifications. • Added crash reporting and device-security checks for a more secure, stable experience.