Ms
The customer service department is wonderful they are very nice and friendly to speak with.
New logos and branch changes
I liked the old logos and colors. These new ones aren't as attractive. The old ones represented our area better.
The reason for the one star was my experience at the Pace branch a couple of months ago. It is so sterile, the one teller was kinda snotty when I wanted to make a cash deposit because you don't do that there anymore with a person. Which brings me to the overall branch experience. What in the world did you do to it? It's awful and lacking in most of what a financial institution is. Ifnthisbis the future of all the branches then my Damon and I don't want to bank there anymore. I hated the experience.
The reason for the one star was my experience at the Pace branch a couple of months ago. It is so sterile, the one teller was kinda snotty when I wanted to make a cash deposit because you don't do that there anymore with a person. Which brings me to the overall branch experience. What in the world did you do to it? It's awful and lacking in most of what a financial institution is. Ifnthisbis the future of all the branches then my Damon and I don't want to bank there anymore. I hated the experience.
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NSF at the grocery store
Even though there is plenty of funds in my account, that’s tied to this account, I had a decline at the grocery store. We’re in the aftermath of a hurricane, I have not been to the bank or transferred any funds for that debit account.
Good app
Good bank with a good app to work with.
Easy System- not issues
Easy to use banking system. I can handle any transaction or situation that has occurred from the app thus far.
Horrible
So many other banking and credit unions institutions have such a more easier user friendly app. It would not hurt you guys to invest in some decent IT guys to make this happen. Look at UFCU credit union and get some ideas.
Love
Love it
Love the app
This App is so easy to use
Stop asking me to rate this application
I hate that every time I open this app I am asked to rate it. I have tried several times to give a 5 star review, but I keep getting asked to rate the app
Great bank
Banking for 13 years
Good
Good service
Great bank
Been the best transfer by far.
Pen Air is the best!
I have been with Pen Air Credit Union for many years. They are the best and never disappoint! The staff are always so friendly and supportive. I highly recommend them to everyone!
Update
The new look to the app is terrible. Very cluttered. Need to go back to the old format.
Hannie
It is so simple and easy to navigate
I still hate the colors
The tech in the app is great. The colors that PenAir chose are HORRIFIC. Whoever was responsible for changing our color to Barney Purple and Banana Yellow needs to be fired with haste. The credit cards with lavender aren't much better. Money wasted...our money. Inexcusable.
Super hard to use
I have 2 accounts and the app does not recognize it. So I can’t move the money between accounts.
App updates
Apparently you’ve just updated your app to 16.0 version so now I’m no longer able to use your mobile app on my iPhone.
Not easy
App is too hard to use on certain things
User friendly
User friendly
