Pentair Pool User Reviews

Customer Experience

Positive experience29.8% of reviews
Neutral10.2% of reviews
Negative experience60.0% of reviews

~ Based on 423 written reviews from the US App Store.

What users say

Is Pentair Pool Safe?

Pentair Pool appears safe based on user ratings. AppsHunter Safety Score for Pentair Pool is 92/100.

This assessment is based on 23,257 user ratings, with an App Store average of 4.6/5.

Safety Analysis

91.6% of ratings point to a safe experience
2.4% of ratings suggest some concerns
6.0% of ratings point to a risky experience

~ Based on 23,257 App Store ratings for Pentair Pool.

Is Pentair Pool Legit?

Pentair Pool appears to be a legitimate app. AppsHunter Legitimacy Score for Pentair Pool is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Great App suppport

I was having trouble figuring out how to set or change the pump speed for the various modes, such as cleaner, spa, normal pool mode, waterfall, etc. I got one of those messages asking me how I liked the app and I shared my question with them.

The App team subsequently contacted me via email and sent me detailed instructions on how to make those changes in the App and it was quite easy. Great customer service.
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It has gotten buggy

I really like this app. Today, when I tried to open it, it prompted me to login. Unfortunately, it does not support Dashlane or the resident iPhone password autofill. Nor does it support pasting into the email or password text boxes. It would be great if the developers could take a look at this and add those capabilities.

Also, the first three times I tried to login, the app just quit out of memory after entering my credentials. I had to start over. Not my best day with this app
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Apple Watch app only supported for intellicenter

This app works on iPhone to control my Intelliflo3 pump but does not work on Apple Watch. All I get when I launch it on the watch is ”Currently only supported for Intellicenter!” The app description specifically states that it’s compatible with Intelliflo3. Nowhere does it say it requires intellicenter. This needs to be corrected.
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Pump

Helps out a lot

Doesn't save settings

Pretty awful app that doesn't save settings, no matter how many times you update them.

Still broken

I changed the heater settings on my pool and they never get applied. I have to constantly go back into the app kill the app change Pages just to see if the temperature changes have been applied properly. It’s been this way for several versions.

Can’t wait to upgrade - away from pentair

4 years of broken automation and heater too - do better

Barely functional

I have an indoor pool with 3 Pentair pumps, pool heater plus a swim system pump and two light systems via Intellivibe.
I can start the system up but to get the app to report that the system pump is running, I must kill the app and restart, then start a subsystem like the spa, kill the app again and then restart to start the swim system. Every change in the app requires a restart for the app to report the change. Extremely frustrating for the money we spent on the system that their app is this bad.
Pentair, fix your app!
You get two stars because it is functional, but not by much.
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Locks, can’t use

This app is complete garbage. I got a new pool a new Pentair system. I’ve used this app for three days and it now locks (I can’t get past the ‘auto update coming soon’ notification) and I can’t use the app. I’ve have uninstalled the app, reinstall the app. Restarted the phone… nothing. App remains frozen every time after the stupid notification.
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My Pool and your App

Excellent App!!

No working

Your app in stuck in update broke again 1 week

Always Connected & Smart

Great quality & Store Installed. Plenty of power, 0-100% as your WiFi connected robots are followed and alerts given as appropriate.

Sorry 9th grade grammar teacher☹️

Select everything twice

You have to select everything twice, select pool, it will turn on then it will show off in the app, the app doesn’t always match what’s happening, very frustrating.

Pump speed

This app is very easy to use. One improvement I would like to see is making it easier to change pump speed for various settings like spa, pool cleaner, normal pool mode, etc.

Great pump and app

I’m very impressed with the technology built into the pump and app. The pump has been working great and the app is easy to use.

Equipment Review

We purchased a in-ground Aruba fiberglass pool and the package we purchased has the pump that has WI-FI connection. Love it , no matter where I am I can control all aspects of the pump, flow rate , on/off , lighting in the pool. Also has a dashboard that shows flow rate , flow percentage and power consumption.
Highly recommended
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Did they forget to debug it before they launched it?

It starts with the fact that the password keyboard that pulls up is numeric only and there’s no way to get an alpha keyboard when you need to type your password. Perhaps more review is necessary before making life inconvenient for all of those using the app.

Very poor app

The app constantly looses connection to the console. That could be from wifi interference. However, the app’s user interface is terrible. Not at all intuitive. Who knew you had to create multiple “circuits” in the console to build a schedule with different speeds at different times. You should just be able to set speed as part of your schedule period. And, quite often the schedules I set don’t even run! Pentair hardware is the best. They should use more of the profits from their hardware to build better user interface in their app and main console.
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Bugs

Too many bugs.

Upgrade

Why do you continue to put out upgrades that don’t work?