Doesn’t work
App was fine the first season. Now it won’t connect to WiFi at all. Bluetooth is fine, but the app refuses to connect to my 2.4 GHz network, even when I bring my Deco satellite outside within 15 feet or directly in the other side of the wall where the ColorSync is mounted. I’ve turned the controller off at the breaker for 10 minutes, deleted and reinstalled the app, and everything else I can find or think of. The app simply won’t connect, so my pool lights can only be managed manually by going around the side of the house.
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Sometimes
I am not sure how I would like to phrase this. The continually loses access. The only remedy that I found is to open all of the breakers in the control panel, reset them. Something needs to be done.
Useless
By far the worst app. I thought the purpose of the app was to be able to monitor and or adjust your pool settings “remotely” which of course is impossible if the system is constantly offline. Is there a reason why the system doesn’t automatically reconnect after an outage or interruption ?? Now when I’m returning to my house I like to stare at the disconnected app for about 10 minutes on my phone and then just end up paying one of my tech guys to go to the house and manually reconnect the system. 👍
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Great pump and app
I’m very impressed with the technology built into the pump and app. The pump has been working great and the app is easy to use.
Disappointing that they’re bricking the salt sensor after 4 years.
Received an email stating that they are dropping support for the water softener salt level sensor. Paid over $60 for it, but now they say “the Salt Sensor will no longer work and may be discarded”.
Thanks for making the app worse
Now I struggled to change the heat on my pool. It constantly doesn’t synchronize properly and never holds correctly. It’s ridiculous.
This feature worked for years and now it’s broken
This feature worked for years and now it’s broken
App deleted pool
**update** the developer reached out and resolved the issue and now the app is working great and my pool shows up. They were very responsive and hadn’t working in under a week.
Not sure what happened but they did an update and it removed all pools, it got fixed but as 6/15/26 it doesn’t work again and all contact links for help through a 404 error
Not sure what happened but they did an update and it removed all pools, it got fixed but as 6/15/26 it doesn’t work again and all contact links for help through a 404 error
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No landscape mode
Please add a landscape mode. Have a wall mounted tablet controlling my house and using this app it’s only available in portrait so everything is sideways
non stop issues with app
non stop issues with the app connecting to pool and showing the pool on dashboard for 2 weeks now - no update in sight. what is issue lately ?
Great customer service
If you ever have an issue use the app, ask the question and you literally get a response within minutes
App deleted pool
Not sure what happened but they did an update and it removed all pools, it got fixed but as 6/15/26 it doesn’t work again and all contact links for help through a 404 error
after updat lites don’t wrk
Pentair updates are aweful, they doesn’t tell you it’s coming
and it always jacks up my settings. I have 5 very expensive pentair lights that now do not work , they flicker and stop. Their updates mess things up and then you have to depend on them to call you back for customer support at a time that you can’t predict so you’re held hostage to their time line. Or you pay huge dollars for what you hope might be a Pool company who might know about the update and might or might not know how to reprogram. I’ve had it with Pentair.
and it always jacks up my settings. I have 5 very expensive pentair lights that now do not work , they flicker and stop. Their updates mess things up and then you have to depend on them to call you back for customer support at a time that you can’t predict so you’re held hostage to their time line. Or you pay huge dollars for what you hope might be a Pool company who might know about the update and might or might not know how to reprogram. I’ve had it with Pentair.
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Connection
50% of the time the app does not communicate with the pool and I have to go down to the pool equipment and do everything manually.
POOL SEASON RUINED—BEWARE
The app is glitchy, clunky and randomly crashes every single time I try to use it. Last night I got in my hot tub. When I was finished I made sure to turn everything off then went to bed. I even verified that it was turned off. Today around 12pm noon I realized the POOL HEATER had been running all day. My pool is over 92 degrees now. POOL SEASON IS RUINED AND SUMMER HAS JUST BEGUN. OH AND I LIVE IN TEXAS. It’s bad enough I have to plug this archaic hunk of plastic into my router but for it to perform this poorly for such a premium product is extremely frustrating. BUYER BEWARE WHEN YOU WANT TO PURCHASE PENTAIR.
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Never works!
Disappointed in this app. It never works.
Pentair intelicenter timer issue
I recently had pool solar installed on my pool and ever since, 2 months now, my pool pump timer starts up at the correct time, but won’t shut off at the programmed time. I’ve had my pool builder / service rep look at it and completely delete all programming and rebuilt everything and still no luck. I then contacted my solar pool equipment installer. He looked at the system and he couldn’t figure it out either. This issue was very inconvenient as I would have to remember each day to shut my pool pump off manually or it would just continue running. I finally reached out for service help through the Pentair app. Within 2 days, I received an email back stating that my intelicenter firmware was out of date and needed to be updated. The email gave me explicit instructions that were easy to follow so I could update the firmware myself. I took the 5 minutes to download the updated firmware to a USB drive and then uploaded that to my Pentair Intelicenter. Everything went really well. 15 minutes later my pool pump was scheduled to shut off. I was excited to see if this would actually work. Well, it worked perfectly! My pool pump shut off at the programmed time and everything has been perfect for the last eeek now. Thank you Pentair for the excellent service and help. Highly recommend!
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Response from developer
Hi, Thank you for the five-star review! We're thrilled to hear that you had such a smooth experience from receiving clear guidance to successfully updating your IntelliCenter firmware. It’s great to know everything is now working perfectly and that your pump scheduling is running as expected. Your detailed feedback and recommendation truly mean a lot to us. If you ever need any further assistance, feel free to reach out to us at PoolAppSupport@pentair.com. we’re always happy to help!
Doesn’t allow copy and paste
Bad design
You need to create a complicated password, upper, lower, number, special character, at least 8 characters. But I can’t copy and paste to use my password manager to create a password, and I can’t use the password app on iPhone.
You need to create a complicated password, upper, lower, number, special character, at least 8 characters. But I can’t copy and paste to use my password manager to create a password, and I can’t use the password app on iPhone.
Update crashed app
Update has crashed the app and Pentair has yet to fix this. Very disappointing
Widgets not working
Hi, I have loved the app so far for my new pool automation. However, no matter what I try the pool widgets all just say to “please login to the pentair pool app”. I’ve tried login / out, removing the application, the widget etc to no avail. Any known fixes coming soon?
Not a DA accessible
I paid $2200 for this app. I am blind and use VoiceOver on the iPhone. I have contacted the app developer several times to let them know that I cannot operate this app using voiceover. No one calls me back, no one is willing to help. I have spent so much money on an app that I cannot use at all. Very disappointed with the customer service I’ve received.
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