So Bad
The app continually has problems. With this latest update, the app has not reconnected to our device. We’ve tried unplugging and deleting/reinstalling the app and it won’t even go back to discovery mode to pair our device back up.
Constant Prompt
Why do I need to be prompted for “Automatic Firmware Updates Coming Soon” every time I go to the Dashboard home screen? Once is enough.
Oct 7 update: I contacted the developer as advised and this is the unhelpful response received: “Thanks for reaching out to us. Yes this is just an update message. If you face any issues please feel free to reaching out to us.”
Oct 7 update: I contacted the developer as advised and this is the unhelpful response received: “Thanks for reaching out to us. Yes this is just an update message. If you face any issues please feel free to reaching out to us.”
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Poor credentials design
Trying to connect to panel during internet outage. Design is smart enough to enable connection directly while on same WiFi network. Can enter IP address with keypad, but cannot enter alphanumeric password as only entry option is number keypad. No keyboard offered. App does not allow copy and pasting of keyword as workaround. Cannot control my pool by app as a result
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Constant Prompt
Why do I need to be prompted for “Automatic Firmware Updates Coming Soon” every time I go to the Dashboard home screen? Once is enough.
Outstanding Pentair Support — They Actually Fixed It!
⭐⭐⭐⭐⭐ Outstanding Pentair Support — They Actually Fixed It!
I have to give a huge shout-out to the Pentair support team for their help resolving an issue I was having with my IntelliFlo3 pump and the Pentair Pool app.
After dealing with the problem, I reached out to support and they provided clear, step-by-step instructions that actually worked. I followed their guidance, made the necessary changes, and boom- they fixed it! 😂
Everything is now working properly, and my IntelliFlo3 is communicating with the Pentair Pool app exactly as it should. I really appreciate the patience, professionalism, and technical knowledge of the support team. They didn’t just give me generic troubleshooting advice—they gave me specific instructions that solved the problem.
That kind of customer support deserves recognition. In a world where customer service can sometimes be frustrating, it was refreshing to have someone actually listen, provide useful guidance, and get the issue resolved.
Thank you, Pentair Support! You earned this 5-star review. ⭐⭐⭐⭐⭐
If you’re having problems with your Pentair equipment or the Pentair Pool app, don’t give up—reach out to their support team. They were able to get me back up and running!
I have to give a huge shout-out to the Pentair support team for their help resolving an issue I was having with my IntelliFlo3 pump and the Pentair Pool app.
After dealing with the problem, I reached out to support and they provided clear, step-by-step instructions that actually worked. I followed their guidance, made the necessary changes, and boom- they fixed it! 😂
Everything is now working properly, and my IntelliFlo3 is communicating with the Pentair Pool app exactly as it should. I really appreciate the patience, professionalism, and technical knowledge of the support team. They didn’t just give me generic troubleshooting advice—they gave me specific instructions that solved the problem.
That kind of customer support deserves recognition. In a world where customer service can sometimes be frustrating, it was refreshing to have someone actually listen, provide useful guidance, and get the issue resolved.
Thank you, Pentair Support! You earned this 5-star review. ⭐⭐⭐⭐⭐
If you’re having problems with your Pentair equipment or the Pentair Pool app, don’t give up—reach out to their support team. They were able to get me back up and running!
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Constantly disconnecting
Even with a WiFi extender 30 ft from the controller it drops
Pump
Have it be able to turn with low temperature to protect against freezing
Needs Time Offset
Adding a time offset of sunrise and sunset would be very useful. Without this feature users must update start times throughout the year. Want the hot tub to come on prior to or after sunrise / sunset? Nope, you’ll have to do it manually and often. It’s a miss, and one that many other APPS have, ie Alarm.com and Control 4.
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Great App suppport
I was having trouble figuring out how to set or change the pump speed for the various modes, such as cleaner, spa, normal pool mode, waterfall, etc. I got one of those messages asking me how I liked the app and I shared my question with them.
The App team subsequently contacted me via email and sent me detailed instructions on how to make those changes in the App and it was quite easy. Great customer service.
The App team subsequently contacted me via email and sent me detailed instructions on how to make those changes in the App and it was quite easy. Great customer service.
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It has gotten buggy
I really like this app. Today, when I tried to open it, it prompted me to login. Unfortunately, it does not support Dashlane or the resident iPhone password autofill. Nor does it support pasting into the email or password text boxes. It would be great if the developers could take a look at this and add those capabilities.
Also, the first three times I tried to login, the app just quit out of memory after entering my credentials. I had to start over. Not my best day with this app
Also, the first three times I tried to login, the app just quit out of memory after entering my credentials. I had to start over. Not my best day with this app
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Apple Watch app only supported for intellicenter
This app works on iPhone to control my Intelliflo3 pump but does not work on Apple Watch. All I get when I launch it on the watch is ”Currently only supported for Intellicenter!” The app description specifically states that it’s compatible with Intelliflo3. Nowhere does it say it requires intellicenter. This needs to be corrected.
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Pump
Helps out a lot
Doesn't save settings
Pretty awful app that doesn't save settings, no matter how many times you update them.
Still broken
I changed the heater settings on my pool and they never get applied. I have to constantly go back into the app kill the app change Pages just to see if the temperature changes have been applied properly. It’s been this way for several versions.
Can’t wait to upgrade - away from pentair
4 years of broken automation and heater too - do better
Barely functional
I have an indoor pool with 3 Pentair pumps, pool heater plus a swim system pump and two light systems via Intellivibe.
I can start the system up but to get the app to report that the system pump is running, I must kill the app and restart, then start a subsystem like the spa, kill the app again and then restart to start the swim system. Every change in the app requires a restart for the app to report the change. Extremely frustrating for the money we spent on the system that their app is this bad.
Pentair, fix your app!
You get two stars because it is functional, but not by much.
I can start the system up but to get the app to report that the system pump is running, I must kill the app and restart, then start a subsystem like the spa, kill the app again and then restart to start the swim system. Every change in the app requires a restart for the app to report the change. Extremely frustrating for the money we spent on the system that their app is this bad.
Pentair, fix your app!
You get two stars because it is functional, but not by much.
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Locks, can’t use
This app is complete garbage. I got a new pool a new Pentair system. I’ve used this app for three days and it now locks (I can’t get past the ‘auto update coming soon’ notification) and I can’t use the app. I’ve have uninstalled the app, reinstall the app. Restarted the phone… nothing. App remains frozen every time after the stupid notification.
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My Pool and your App
Excellent App!!
No working
Your app in stuck in update broke again 1 week
Always Connected & Smart
Great quality & Store Installed. Plenty of power, 0-100% as your WiFi connected robots are followed and alerts given as appropriate.
Sorry 9th grade grammar teacher☹️
Sorry 9th grade grammar teacher☹️
